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Tourism Today And NEED FOR Front Office Travel and leisure Essay

Today tourism is one of the largest and most dynamic sectors, of the economy. It is growing at a fast pace, resulting in infrastructure development, considerable, volume of foreign currency inflows, and good job opportunities. So it affects various sectors of the current economic climate, adding to the public and economic development of the country

as a whole. Regarding to recent statistics, tourism provides about 10 % of the world's income and employs almost one tenth of the world's labor force. All considered, tourism's actual and potential economic impact is astounding.

The hospitality industry came into existence in order to accommodate tourists.

When guests stay static in a hotel and use the various services and facilities provided by the hotel, they hardly ever think about the complexity of hotel operations. The smallest with their requirements, like for a cup of tea, requires coordination among a series of people. The hotel industry is a people-oriented industry. It's the performance, efficiency, and courteous behaviour of the hotel employees that produce a sustained impression on the guest's total experience.

The leading office department of your hotel is the hub of guest activities. This team looks after the friends' needs-right from the arranging of rooms to acquiring and registering friends, to assigning rooms, to handling friends' mails and information, to presenting charges and settling guests' accounts during check-out. It's important for leading office personnel to provide excellent and perfect services to friends, as it runs a long way in creating an indelible image of the hotel.

FRONT OFFICE GM AT THE JOB AND ALSO OTHER ACTIVITIES

Most general professionals be based upon the performance of a superb entrance office to help them meet their guest service and profitability goals. Leading office and its own manager(s) are responsible for, a number of important hotel functions.

Because the rooms sold by way of a hotel are really perishable (an unsold room over a certain day can be an eternal and unchangeable situation), it is vital that hotels do the best job possible in corresponding guest room availability with guest room demand. Also, since it is not possible to change the number of rooms open to sell up or down on a regular basis because of the constructed fixed quantity of rooms, an important responsibility of the front office is the sales of rooms for a price that management feels will improve earnings per available room. A well-managed and accomplished front office will do this well.

The making of guest reservations is often the vital thing that involves mind when contemplating the major functions of a front office, which is definitely an important and often complex aspect of the front office`s role. In addition to reservations, however, it comes upon leading office to really assign arriving friends to specific guest rooms and react to their special needs during their stay. These needs range from anything from transport and information to medical attention. In all of these situations plus more, the unwavering role of leading office is to help make the guest's stay as comfortable and as welcoming as possible.

An important aspect of the front office is its responsibility for collecting the revenue charged to guests because of their rooms, restaurant meals, calls, and a bunch of other hotel services. Which means that leading office manager, working with the G. M. and controller, must devise and administer earnings management systems that ensure friends are properly billed for the services they use and that the hotel totally gathers all monies it includes earned.

When forecasting room demand, accommodating guests, and collecting monies for services rendered, leading office generates a huge quantity of data, a lot of which are critical for management decision making. It is the role of the front office to get, sort out, and present these data in a manner that assists in general management decision making. As being a G. M. my daily tasks can be made easier by the support of a powerful front office.

OVERVIEW OF THE FRONT OFFICE

The prominent office sometimes known as the front desk, leading office usually handles a lot more than the actions occurring at the front end desk. In a small, limited service hotel, leading office may consist, bodily of only that area reserved for guest registration. In a larger property leading office can include several workers, each responsible for a portion of the office`s management or operation.

Regardless of its size, the front office must be sorted out to manage its key tasks and regions of responsibility.

TOURISM AND HOSPITALITY Progress + economicaly

Tourism and hospitality, that are inextricably associated with one another, are among

the major revenue-earning corporations on the globe. They happen to be among

the top employers too. There has been an up market style in travel and leisure over the

last few decades as travel has become quite common. People travel for business, vacation, pleasure, adventure, or even treatment. The present-day visitor, that has higher levels of disposable income, international exposure, and refined tastes, wants specialized variations of products and services, such as quieter resorts, family-oriented holidays, or commercial hotels. It has led to a demand for better quality products and services, mainly regarding accommodation and going, thus nourishing the growth of the hospitality industry all together.

The improvements in technology and transportation infrastructure, such as jumbo jets, low-cost airlines, and even more accessible airports have made tourism affordable and convenient. There are also changes in lifestyle-for example, now retiree-age people sustain tourism round the yr. The sales of travel and leisure products on the web, besides the extreme marketing of head to operators and travel agencies, have also contributed to the development of travel and leisure.

With several business-related activities associated with tourism, the industry

has a significant potential of making work as well as making foreign exchange. There are various countries on the planet, such as Mauritius, Malaysia, Singapore, Fiji, and Caribbean, whose economies are mostly driven by tourism. Tourism can contribute to the economic growth of a country in the following ways:

Employment era: It creates a large volume of jobs among direct service

providers (such as, hotels, restaurants, travel companies, tour providers, guide and tour escorts, etc. ) and among indirect providers (such as, suppliers to hotels and restaurants, supplementary accommodation, etc. ).

Infrastructure development: Tourism spurs infrastructure development. In order

to become an important commercial or pleasure vacation spot, any location

would require all the required infrastructure, like good connectivity via rail,

road, and air transport, adequate accommodation, restaurants, a well-developed telecommunication network, and medical facilities, among others.

Foreign exchange: The folks who happen to be other countries spend a big sum of money on accommodation, vehicles, sightseeing, shopping, etc. Thus, an inbound traveler is an important source of foreign exchange for just about any country.

HOTELS Classification AND CORE AREAS

The term hotel was used for the first time by the fifth Duke of Devonshire to name a lodging property in London sometime in AD 1760. The term hotel is derived from the French htel, which refers to a French version of townhouse. Historically in britain, Ireland, and several other countries, a townhouse was the property of the peer or an aristocrat in the administrative centre or major towns.

A hotel or an inn is defined by the British Law as a 'place where a bonafide

traveller can get food and shelter, provided he is in a position to pay for it

and is a fit condition to be received'. Hence, a hotel must provide food (and

beverage) and lodging to a traveller on payment, however the hotel gets the right to

refuse if the traveller is not presentable (either drunk, or disorderly, or unkempt)

or is not able to pay for the assistance. On the other hand, a hotel may be thought as 'an establishment whose most important business is to provide lodging facilities to a genuine traveller along with food, beverage, and sometimes recreational facilities too on chargeable basis'. Though there are other organizations such as nursing homes, college or university hostels, prisons, and sanatoriums, that offer accommodation, they do not define as hotels given that they do not focus on the specific needs of any traveller.

A hotel is thus an establishment that delivers paid accommodation, generally

for a short length of stay. Hotels often provide a quantity of additional guest

services, such as restaurants, bar, swimming pool, medical, retail shops;

business facilities like discussion halls, banquet halls, table rooms; and space for private get-togethers like birthdays, relationships, kitty get-togethers, etc. Most of the modem

hotels nowadays supply the basic facilities in a room-a bed, a cupboard, a tiny table, weather control (air conditioner or water heater), and bathroom-along with other features like a phone with STD/ISD facility, a television set in place with cable route, and broadband/Wi-Fi Internet connectivity. There could also be considered a mini-bar containing snack foods and drinks (the consumption of the same is put into the guest's bill), and tea and coffee making device having an electric kettle, mugs, spoons, and sachets formulated with instant coffee, tea bags, sugar, and creamer.

Areas of your Hotel: An Overview

The organization of a hotel today is highly complex and comprises various

departments. The number of departments varies from one establishment to another. All departments may have their own professionals, reporting to the general manager and the assistant general supervisor.

The front side office is where my main research were placed during this task:

This division is going by leading office manager, the front office division is the functional division that is responsible for welcoming and registering guests, allocating rooms, and helping guests check out. Uniformed services like concierge and bell desk, and EPBAX operators are part of the front office section.

-Hotels are commercial establishment that provide accommodation, meals and other guest services. In general, to be called a hotel, an establishment must have a minimum of six guests rooms, at least three of which must have attached private bathroom facilities.

Although hotels are categorized into `star` categories, there is no standard approach to assigning these evaluations, and compliance with customary requirements is voluntary. An American hotel with certain score, for example, may look very different from a European or Asian hotel with the same rating, and would provide a different degree of amenities, selection of facilities, and quality of service. Although hotel chains assure consistent criteria throughout, non-chain hotels (even within the same country) may not agree on the same criteria.

In the travel and tourism industry, the hotel industry plays a very significant role, as all visitors need a destination to stay at their spots, and require a lot more services and facilities to match their specific needs and tastes.

FUNCTIONS (Entry OFFICE)

Front office is the first office of the hotel with which friends come in contact at the time of their arrival and also the last department they interact with when they depart from the hotel. This section functions various functions like reservation, reception, sign up, room assignment, and arrangement of bills of your resident visitor.

This section is aimed at providing a knowledge of the organization of the

front office team. Here, we will review the various sections of the front office

and their functions, the business of leading office personnel, and the features,

attributes, responsibilities and tasks of leading office personnel.

FUNCTION AREAS

The front side office employees are mostly in direct contact with guests throughout

their stay. Friends contact leading desk to book a room; check-in; inquire about

hotel services, facilities, and about the location or encompassing areas; and lastly, to

settle bills to check out from the hotel. Apart from these services, leading desk also provides services like controlling visitor mails and communications, maintaining guest accounts, paging friends (locating guests within the hotel), planning travel services, and many other services according to the guest's necessity.

The front side office is the contact point between the visitor, management, and other

departments. It grips guests' grievances, dispatches housekeeping and executive requests, prints and files records, receives and answers phone calls, and sends and gets faxes. Thus, the front office personnel perform the following functions:

Sell resort rooms to guests, which may be standard or deluxe rooms, executive or presidential suites, etc.

Accept advance booking of resort rooms through telephone, fax, e-mail,

websites, etc.

Receive and register friends when they reach the hotel and assign them rooms relating to their preferences-smoking/non-smoking, pool view/ garden view/sea view, high floor/low floor, near the elevator/considerably from the elevator, etc.

Maintain exact room status information.

Maintain visitor accounts and keep an eye on credit.

Handle guests' needs and complaints.

Prepare account assertions of friends.

Settle bills at the time of check-out.

Coordinate visitor services like controlling of guest mails and announcements, locating guests within the hotel premises, attaching guest calls, keeping guests' valuables safely deposit lockers, controlling of room tips, making sundry obligations with respect to guests, and so on.

Provide information about the hotel's facilities and services, the city, important events, celebrations and shows, and places of vacationer interest.

FRONT OFFICE LAYOUT

-For the useful and smooth functioning of a section, it's important to separate it in sections and delegate tasks accordingly.

-The forward office team is divided in sections:

*Reservation / Reception / Information office / Cash and charges / travel desk / Communication / Uniformed services (which include bell table and concierge)

-A well designed layout should require proper space utilization, aimed at improving the efficiency and control of the personnel. The front workplace should be located at a visible put in place the lobby for example.

-the hotel lobby is an area furnished with seating agreements just inside the hotel, where hotel friends and their visitors can meet and wait.

-located just beyond the entrance to the hotel, the lobby is the first and last point of visitor connection with the hotel.

-A well-appointed lobby creates the feeling about the overall standard of the hotel in the sight of the friends.

RESERVATION

While planning business or pleasure journeys, people like to ensure that they will have a safe and comfortable accommodation at their respected destinations. This is achieved by scheduling a room with their choice beforehand.

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The reservation section of leading office department of the hotel is responsible

for receiving and processing reservation queries. Depending after the particular level of

automation, volume of business, and house traditions, the task of processing booking queries may differ from hotel to hotel in terms of reservations controlling, maintenance of booking records, confirmation, amendment, and cancellation of reservations. This section is headed by a booking manager, who is assisted by a reservation supervisor and a team of booking clerks or assistants.

Layout of the Reservation Section

The location of the reservation section is based upon how big is hotel and the quantity of business of the hotel. In an exceedingly small hotel, the function of reservations can be performed by leading desk. In a large hotel, another section is necessary, which should preferably be located behind the reception counter-top and really should have a communication door between the reception and reservation sections.

Functions of the Reservation Section

The pursuing functions are performed by the booking section:

-Receiving reservation demands through various means like mobile phone, fax,

e-mail, websites, sales staff, or central reservations office.

-Processing reservation requests received from all means on the hotel property

management system (PMS).

-Depending after the option of desired room type and projected sales during and around the wanted stay schedules, the reservation, waitlisted, or denied.

-Updating the area availability status after each reservation purchase, i. e. , after each verification, amendment and cancellation.

-Maintaining and upgrading reservation files to reflect appropriate information about room status.

-Preparing reservation reviews for the management.

RECEPTION

This portion of the front office receives and welcomes guests on their arrival in the hotel. It really is headed by a supervisor and comprises a team of receptionists and leading desk assistants. The employees of this section procure all the necessary information about the guest to complete the subscription process. After finishing the enrollment formalities, an area is given to the visitor, and a bell guy carries the luggage and escorts the visitor to her room. The entire process is carried out professionally in a warm and friendly atmosphere.

Layout of the Reception Section

The reception section is positioned in close proximity to the entrance of the hotel. The structure of the section will depend on upon the size of the hotel and the volume of business generated by it. The front desk assistant holds out many duties like receiving guests, enrollment, etc. ; hence, the reception area should be designed in such a way to assist the personnel in executing their tasks effectively and effectively. The front table may be circular, L-shaped, curved, or directly depending upon the necessity.

Functions of Reception

The pursuing functions are performed by the reception section of hotel:

-Receiving and inviting guests.

-Completing the enrollment formalities.

-Assigning the room.

-Sending appearance notification slips to the worried departments.

INFORMATION DESK

As the name suggests, the information desk provides information to guests. It is

manned by an information associate. In a small hotel, the same function may be

performed by the receptionist. The necessity of a separate information workplace is noticed in

large hotels where the traffic of guests is higher. The information workplace may be

located next to the reception.

Functions of Information Desk

Some of the functions of the information office are as under:

-Maintaining resident visitor rack.

-Handling visitor room keys.

-Coordinating visitor mails, telegrams, faxes, couriers, parcels, etc.

-Providing information to friends regarding hotel facilities and services, city

information, etc.

-Handling guests information.

-Paging friends.

CASH AND BILLS

The cash and expenses section documents all the economic transactions of friends. It maintains guest folios and prepares the guest expenses to be settled by the visitor during departure. This section is going by the cashier.

Functions of the money and Bills Section

This section executes the following jobs:

-Opening and maintaining of visitor folios.

-Posting room charges in visitor folios.

-Recording all credit charges in guest folios.

-Maintaining an archive of the money received from friends.

-Preparing bills during check-out.

-Receiving cash/travellers cheques/demand draft for consideration settlement.

-Handling credit! debit! bank cards for the settlement of a guest account.

-Organizing forex exchange for the settlement deal of a guest account.

Travel Desk

The travel table takes care of travel plans of friends, like air-ticketing,

railway reservations, sightseeing trips, air-port or railway place grab or drop,

etc. The hotel may operate the travel workplace or it can be outsourced to the external travel firm.

Functions of Travel desk

The travel table performs the next tasks:

-Arranging pick-up and drop services for guests at the time of their arrival

and departure.

-Providing vehicles on submission to friends at pre-determined rates (charged

kilometre/hour wise and depend on the type and size of vehicle used-

premium autos, semi-luxury cars, instructors, minuscule vans, etc. )

-Making travel agreements like railway reservations/ cancellations/

amendments, or purchasing air-tickets for guests.

-Organizing half-day or full-day sightseeing travels in and around the city.

-Arranging for manuals who can converse in the guest's vocabulary.

COMMUNICATION SECTION

The communication section retains the communication network of the hotel,

which is generally quite intricate. The hotel may have its own private branch

exchange (PBX), along with post and telegraph lines. Previously all outgoing calls

were routed through calling operator. This was done to ensure proper

accounting of outgoing calls. Switchboard providers were necessary to place wake- up telephone calls, monitor computerized systems, and coordinate emergency communications.

Recent technological advancement in telecommunications has revolutionized the way hotels functions are run. Now friends are able to make outgoing cell phone calls without routing them through the operator. There's a computerized call accounting system that charges the outgoing phone calls to the guest's consideration. Wake-up calls may also be registered on the machine, which dials the guest's expansion at the pre-registered time and takes on a pre-recorded note when clarified. So hotels can now manage with lesser number of telephone operators per switch. The telephone operators, who answer incoming telephone calls, protect the friends' personal privacy and contribute to the hotel's security program by not revealing guest room statistics to any unauthorized person. Many hotels provide guest paging services over the public address system. These systems generally operate through the communications section.

Functions of Communication Desk

The responsibilities of calling operator include:

-Answering incoming cell phone calls.

-Directing phone calls to visitor rooms through the switchboard/PABX system.

-Providing information on visitor services.

-Processing guest wake-up telephone calls.

-Answering queries about hotel facilities and incidents.

-Protecting friends' personal privacy.

-Coordinating disaster communication.

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UNIFORMED SERVICES

The uniformed services in the hotel include the bell workplace team and the concierge.

Bell Desk

The bell office is located very near to the main access of the hotel. This section is going by the bell captain, who leads a team of bell males (also known as bellhops) and web page boys. They manage the guest suitcases from the guest vehicle to the lobby and to guest rooms during arrival and using their rooms to the visitor vehicle during departure. They escort friends to their rooms and familiarize them with hotel facilities, security features, as well as in-room facilities.

The bell desk person is the last front desk staff who touches guests at the time of their departure.

Functions of bell desk

The bell table is accountable for the following jobs:

-Handling guest baggage at the time of arrival and departure

-Escorting guests with their rooms on entrance.

-Familiarizing guests about safeness features and in-room facilities.

-Providing information to friends about hotel facilities and services when asked.

-Locating a guest in a specific area of the hotel.

-Posting visitor mails.

-Making sundry acquisitions like postage stamps, medicine etc. for the visitor.

-Keeping guest luggage in the kept suitcases room if requested by the visitor. "

-Checking if in-room amenities are in their original condition during departure of friends.

CONCIERGE

A concierge is a hotel worker who provides information and individualized services to friends like dinner reservations, travel and travel agreements,

and obtaining tickets for special occasions in the town, etc. A concierge is often likely to achieve the impossible, working with any demand a guest may have, relying on an extensive list of personal associates with various local stores and service providers. The idea of concierges came from the times of Western european royalty; the concierge was the castle doorkeeper in those times. His responsibility was to ensure that all castle occupants were safe in their rooms at night. When the royal families travelled, they often times needed their concierges with them for security and for making food and lodging plans. As the hotel industry grew, concierges became a part of the hotel staff to provide customized services to hotel friends.

Functions of concierge

The concierge provides the pursuing services to friends:

-Making reservations for eating out in famous restaurants.

-Obtaining seat tickets for theatres, musicals, sports, etc.

-Arranging for transportation by limousine, car, mentors, buses, airplanes,

or trains.

-Providing information on cultural and sociable events like picture exhibitions, art

shows, and local places of tourist interest.

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GUEST CYCLE

The guests of any hotel have four main periods relationship with the hotel " at pre-arrival / introduction / stay / departure. All guests go through the same technique as they proceed from booking to entrance and allotment of rooms, with their stay in the hotel, to the arrangement of their expenses and departure from the hotel, these various levels of activities constitute the guest cycle.

PRE-ARRIVAL

The discussion between a visitor and a hotel prior to the guest arrives at the hotel forms the pre-arrival phase of the visitor cycle. Booking is the most important pre-arrival activity. During this phase, the guest first selects a hotel for stay.

The guest's choice in regards to a particular hotel is affected by factors. Like adverts, recommendations from family and friends, previous experience with the hotel, reputation, location, contractual contract with the hotel, etc. Once a hotel has been chosen, the guest or a person designated by him (who could be his secretary or spouse or a travel agent) associates the selected hotel through phone, e- mail, or fax for reserving a room for the time of his proposed stay.

The reservation demand is received by the reservation staff, whose efficiency and

competence in controlling the need creates a good first impression of the hotel in

the head of the visitor.

Before confirming a reservation, the hotel may require a credit card guarantee

or an progress first deposit from the guest. In case there is high occupancy cycles, guests

are wanted to pay retention charges. That is to ensure minimum reduction to the hotel

in case of any previous point in time cancellations or no shows. Once the retention charges

have been paid, the area is reserved or 'clogged' for the visitor for the required

stay schedules. The hotel also makes be aware of any special arrangements to be made, such as a wheelchair and a hurdle free room; international airport or railway station transfers; an extra bed or crib in the room; etc.

Thus the functions of leading office in the pre-arrival phase include:

Processing the reservation submission of the guest.

Creation of visitor folio (in case the hotel has received any move forward repayment).

Blocking the area for the visitor.

Making special preparations for the visitor (if required).

The data collected during the process of reservation can be employed in future front

office and sales activities. A well-managed booking system can take full advantage of the

room sales and earnings by constantly monitoring the room position and forecasting

the room earnings.

ARRIVAL

Guests have their first face-to-face discussion with the hotel staff on their appearance at

the hotel. This is an extremely critical level as friends form an view about the standards

and services that the hotel provides to them. During this phase, guests are greeted by the front desk personnel and the subscription process commences. The friends are asked to confirm the details printed in the registration card - these details are produced from the info received in the pre-arrival stage.

The registration activity can be an agreement between the hotel and the visitor, whereby the hotel offers the accommodation product and services to the guest, and the guest agrees to pay for the assistance received. A hotel might pre-register guests (i. e. , register guests before their arrival) like VIPs, groups, flight crews, and recurrent guests.

Once the guests have been registered with the hotel, they are really assigned a room at the negotiated room rate. The guest is then proven to their room and their suitcases is brought to the room by the bell office. If any mails or text messages have arrived at the

hotel prior to the introduction of the visitor, they are given to her.

Thus the functions of leading office on the entrance of a guest include:

-Reception and welcome of the guest

-Registration of the guest

-Room rate and room assignment to the guest.

-Handing over the room key to the visitor.

-Luggage handling of the guest by bell workplace.

-Delivering the mails and emails that the hotel has received on behalf of

the visitor.

The leading office staff sustains lists of expected arrivals and departures on a daily, each week, and regular basis. They keep updating these lists, along with the appearance and departure details, and keep carefully the other departments enlightened of any changes in the agenda of guests. That is very necessary to provide a perfect service to guests and to avoid awkward situations like not organizing for the pick-up of your guest, or not having the room ready in time and making the guest wait for it.

STAY

During this level the visitor gets a first-hand experience of the facilities and services

offered by the hotel. These services and facilities are the main part of a guest's overall experience at a hotel. An excellent degree of services would lead to the satisfaction of the visitor, which would make him, come back to the hotel and present positive opinions to other customers.

The prominent office is the interface between the visitor and the other departments of the hotel, so it must organize well with other departments to ensure that the guest receives even and effective services and facilities. The stay phase is the most crucial period in the guest routine for the hotel. During this phase, the visitor would interact with the front office staff for various reasons, like requesting directions around the hotel, planning for inter-city travel, wanting to know about history of the location or hotel. The front office staff should handle the friends' concerns politely and patiently, and provide satisfactory answers. In case there is any lapse in services, leading office personnel must be courteous and use all possible resources meet the visitor.

The functions of the front office through the stay of an guest include:

-Handling guest accounts: The creation and maintenance of guest accounts by the front table cashier and the daily auditing of guest accounts by

night auditor.

-Message coordination: Getting messages for friends when they are not

their rooms and ensuring the delivery of the same on their introduction by the

information associate.

-Key handling: Acknowledging the room key when the visitor is out of the hotel

premises and returning the same to the visitor when she comes back to the

hotel. Some hotels also issue a key cards to the guest at the time of accepting

the key, and ask the guest to provide the key cards at the time of collecting the

room key. This ensures that the area key is sent to a genuine person.

-Guest mail delivery: Taking mails of guests and providing the same to them.

When a visitor is not in the room, the front office receives her mail, helps to keep it in

the room key rack, and provides it when the visitor comes back. In the event the visitor is in

their room, the bell young man delivers the email to them. In the event the hotel receives mails for a

guest who have a reservation in the future, the mails are delivered to the reservation

section and are placed in the booking docket. A similar is attached with the

pre-filled guest sign up card (GRC), which is given to the guest at the time

of registration.

-Guest paging: Seeking the guest in a specific area of the hotel when they are not

in the area. If a visitor is anticipating a visitor, they may obtain this service

by filling an application.

-Safety deposit locker: Providing the locker center to friends to keep their valuables

like important documents and jewellery. The security lockers are positioned in the

back office of the front office. Some hotels may have lockers in visitor rooms.

-Guest room-change: Changing the area of a visitor, in case the guest's preference

for view (garden facing, pool facing, etc. ), type of room (single, double, suite,

etc. ), or location (earth floor, top floor, near elevator, no smoking area, etc. )

could not be fulfilled during check-in anticipated to unavailability of such a

room. The room may also be changed if there is any defect in the area that

requires comprehensive maintenance work or in case there is improving, i. e. , allotting a

room of an increased price band with no extra demand from the visitor.

-Handling guest inquiries and grievances: Responding to guests' queries and

communicating friends' grievances to relevant departments.

-Information about the hotel: Providing information to friends about the products

and services proposed by the hotel.

-Information about the town: Providing information to guests about the town, like

places of visitor interest, shopping malls, theatre halls, restaurants, bars,

public offices, etc.

-Travel preparations: Making intra- and inter-city travel preparations for the

guest if required.

DEPARTURE AND POST DEPARTURE

The front side office should try to cover up any unpleasant shows throughout a guest's stay by guaranteeing a simple and hassle-free departure of the visitor. Through the check-out, guests settle their account by making payment with a pre-established setting (like cash/credit cards, travel organization voucher, invoice to company) for the services rendered to them by the hotel. The hotel should take great care to provide all unpaid charges for payment and perform the whole treatment efficiently.

The functions of the front office at the departure level are as follows:

-Preparation and presentation of guest expenses: The front desk cashier prepares a

guest's bill on the basis of financial transactions between your hotel and the guest

recorded in the guest folio. The costs is presented to the visitor for negotiation.

-Settlement of guest bill. A guest's account is resolved by zeroing the visitor folio

balance. The folio balance may be in credit or debit. When the guest folio balance

is in debit, then the required sum of money is received from the guest

to make the total amount zero. If the balance of guest folio is within credit, then the

balance amount is delivered to the guest to settle the guest profile.

-Luggage handling by the bell office: After the settlement of the visitor account, a

luggage pass is manufactured and a bell boy carries the guest baggage from the hotel

to the guest's vehicle.

-Left baggage handling: In case a guest would like the hotel to keep her luggage for a

short passage of time after looking into of the hotel, the hotel continues the same

in the remaining luggage room. The front office makes a suitcases label and hands over

the guest duplicate to the guest, which the visitor has to produce when she corn

back to declare the suitcases.

-Sales and marketing activity (future booking): Giving promotional materials

to friends, informing them about any future offers, and making future

bookings in the same hotel or sister concerns in other towns.

-Farewell: The guest is given a warm farewell at the point of departure. It's important to keep in touch with guests even after their departure. This is generally looked after by the sales and marketing team, which transmits guests mailers or flyers with special offers or discounts, gift idea vouchers, and hotel updates like changes in room rates or room categories on a regular basis.

RESERVATIONS

Reservation in the hotel industry is thought as 'blocking a specific kind of guest

room (e. g. , one room, dual room, deluxe room, executive room, suite, etc. )

for an absolute duration of time (i. e. , amount of times of stay), for a specific visitor`.

Due to globalization, progression in the method of travel, and increase in

disposable income of individuals, more and more people are going to different

cities. This increase in the traveller traffic has resulted in an increased demand for holiday accommodation at various areas. To ensure a safe and sound place for stay throughout their visit to some other place, people make move forward reservations in hotels and other styles of accommodation.

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TECHNOLOGY

AT RESERVATION

Automated reservation systems are computerized booking systems that are

used to store and retrieve room position information and carry out transactions. The

information stored in the programmed system is equivalent to in a manual system.

However, the control of reservation request does not require manual research of

bed room publications, density charts, or conventional graphs. The reservation assistant

can check the option of rooms by simply clicking a link on the computer. In

this system, the reservation information is keyed in to the electronic format of the

reservation form, and this information is transferred to the central server where

the room position is updated automatically. Whenever a reservation assistant receives

a reservation demand, they check if the room can be acquired or not using this

system. If the question is accepted, the machine automatically blocks the area for

the desired passage of time and removes the area from the availability records.

The robotic system saves the difficulty of manually upgrading the information. It also

generates electronic confirmation letters that are sent to the guests' e-mail addresses or postal addresses. The system is also outfitted to automatically make records like occupancy details or forecasts and lists like expected appearance lists, expected departure lists, etc. Central booking system (CRS) and global distribution system (GDS) are types of automated systems.

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