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Security Risk Analysis For A Shopping mall Management Essay

Premises: Bay Streets is situated in St. George's avenue Paceville and serves as a a Mega-Mall. Aside from a Hotel, Bay Block is a complex that offers various other services. It offers over 25 fashion outlet stores, 16 other retail outlets, 9 dining stores and other services including hairdressing, nail servicing, telecommunications, money exchange and a big video games room for kids. A auto parking area is also available. Amusing happenings such as dance, singing, video games are performed mainly during weekends. The organic is wide open from 10:00 till 22:00, everyday, 7days weekly including Sundays and Public Holidays. (Due to certain depth, only the shopping area and auto parking whole lot will be evaluated for this Project. )

Activity

Hazards & Existing steps to control risk

Who might be harmed & how

Impact 1=least

5=Most

Risk

Occurrence

1=least 5=Most

Result

10 < High

6-10 = Moderate

1-5 = Low

Section A: Coverage and Program

Security procedures and set of duties.

Lack of Collaboration: Security personnel do not know procedures, legislation and duties because they are not on paper and forwarded for all those personnel to see.

Security workers, employees in the shopping complex and clients. No cooperation and communication between security workers.

2

4

8

Moderate

Incident Information by Security.

Reoffending: Issues not fixed and not investigated, incidents reoccurring. Management not stimulating employees to track record incidents.

Employees and owners of retailers. These are being targeted and victimized continuously and their reputation is being damaged.

3

4

12

High

Section B: Organization

Number of Security Employees working at the organic.

Lack of security: 2 Security Staff through the week and also during the weekends. Lack of security personnel for all the building which include the Shopping area, auto parking and Hotel.

Security personnel, employees in the shopping complex and clients. Security officers cannot cover the whole surface area. In circumstances of crisis the security cannot be available for the whole complex. Shop lifting, assaults and gang battles may occur because of this problem.

4

2

8

Moderate

Personnel undertaking security obligations.

Inefficient Security: Security officers sometimes perform jobs that are not part of these duty plus they cannot be approached if they're needed.

Their acquaintances, employees and folks in the complex. In situations of emergency, the security is not reliable and successful.

2

3

6

Moderate

Security training.

No security training: No security training performed for security personnel both before and during job.

All people present at the Organic: Employees, employers and other staff. Lack of knowledge of types of procedures will lead to lack of collaboration, communication and increase stress in serious instances.

3

3

9

Moderate

Follow up investigations.

No investigations and collaboration: Follow-up of incidents generally reflects the seriousness of the offence. Owners do not necessarily want to record shop lifting.

Employees in outlets and clients browsing the complex. Less serious occurrences that are reported are generally taken for granted and aren't on paper.

2

4

8

Moderate

Weapons carried by Security personnel.

Self security: Security Workers do not bring any weapons.

Security Workers: Because of the fact that they are few, security personnel may be outnumbered which may verify dangerous for them.

4

2

8

Moderate

Daily tours completed by the Security Officials.

No accounts, no intelligence - reactive not proactive: Security personnel do not keep a written report of their daily and patterns are not assorted. They cannot perform frequent tours during their shift as a consequence to lack of personnel.

All folks in the Complex: Shop owners, shop assistants- Higher hazards of theft in outlets because of low visibility patrols.

3

4

12

High

Conducting Drills for Crisis Procedures

No drills have been conducted in 3 years.

All people in the complex: Employees, employers, clients and site visitors. If the personnel do not know procedures it would be difficult to help the site visitors who don't have knowledge of the place; includes the fireplace exits and getting together with points

3

2

6

Moderate

Section C: Perimeter

Area; Shopping Area

Potential Offenders get access to the area and youth gangs assembly in the area: Shopping Area is outside the house barrier. It can't be locked; each shop has its own hair. This area is under security by 1 security official during the night. There are hiding places scheduled to regions of poor lamps.

All shops found in this area may be potential focuses on, including the employees employed in shops. Only a glass doorways and shutters act as boundaries in this area at night.

5

4

12

High

Car Park

Potential Offenders (if by walking) get access to the auto parking area; they are not controlled or watched: Autos are controlled with a security official. Gates are installed in the entrance and are exposed only once required by operation. Employees have a go away card. People may enter into to the complex from the car park on foot. Could be used for going into and exit.

Visitors and Employees: their autos may be targeted for robbery or vandalism if there is lack of control from the security.

2

2

4

Low

Section D: Lighting

Lighting

Hiding places for offenders. Overall perimeter is lighted however some areas aren't well lit:

Visitors, clients, employees and employers. They can simply be attacked by a person who is not visible by them.

2

1

2

Low

a. Car parking Area

Potential offenders assembly in the parking lot to press drugs. Parking area has little light and columns also produce darker shadows credited to bad lighting bulb positions so that it is possible for potential offenders to cover.

Visitors, but largely employees who've to retrieve automobiles after shutting time.

3

2

6

Moderate

b. Crisis Exits- Stairs

Emergency exit stairs have little light. People may easily conceal in the shadows without anyone discovering them.

Visitors and employees, generally in situations of emergencies.

3

2

6

Moderate

c. Personnel Corridors

Inside corridors, employed by staff aren't well lit especially at night time where some lighting are turned off to lessen light expenditures.

Employees largely cleaners, technicians, maintenance people and security individuals who use these corridors.

2

2

4

Low

Lighting repairs

Lighting repairs aren't always altered immediately and therefore some areas continue to be unlit for too long. In these cases, the illumination is not sufficient to find human motion easily even from a brief distance.

Employees are most in danger and can be targeted once they close retailers at 10:00pm when less people remain. They could be attacked and assaulted.

3

2

6

Moderate

Switches and Controls

Employees meddling with Electricity: Switches and settings are located in staff corridors. These can't be accessible for site visitors of the complex but are often accessible to other staff working at the sophisticated such as cleaners, technicians and also maintenance workers.

Employees, employers and visitors at the complex. People may tamper with the electricity deliberately to be able to carry out other offences.

2

1

2

Low

Section E: Locks and Keys

Locks and Keys Responsibility

Employee helps an authorized gain access: Stolen/Lost Keys: For the shopping area, each shop has its keys. Security personnel have keys for staff corridors, restrooms and video recording security rooms. Hotel tips are distributed one of the employees - Managers- consequently.

Employers, employees and shops are most in danger if tips are kept unsupervised or get stolen. People might use stolen keys to break in retailers or access places they should not enter.

4

1

4

Low

Receipt for keys

Stolen/Lost Tips: No receipts are given if keys are either lost, duplicated or need to be returned in after there exists termination of employment.

Employers, employees and shops are most vulnerable if tips are kept unsupervised or get taken. (As above).

4

1

4

Low

Locks and Secrets Procedures

Burglary, Vandalisms: Employees are offered no regulations respect secrets and key strategies. They are only recommended that if an integral is lost, it should be remade at their price. High quality hair aren't installed in every entry doors of the retail retailers given that they all have their own design of shop and different owners.

Employers of shops and their workers. In Hotels, the visitors may be at risk and also the employees due to the fact that offenders may have access to their rooms.

4

1

4

Low

Checking Locks

Tempering with Locks: Hair on inactive entrance doors are not checked out regularly for evidence of tampering.

Employees, employers and site visitors in the complex. Unauthorized workers may get access to certain important areas.

2

2

4

Low

Combination Locks

Vandalism, Arson, Burglary: Employee uncovers information to an authorized to gain admittance: Combo is not altered when a proficient person is either transferred, leaves or fired.

Mainly the employers of shops who may land victims of some type of revenge from past employees.

4

2

8

Moderate

Doors

Burglary, Vandalisms: Doors in hotel are accessed with combination hair, a key or an authorization cards so unauthorized individuals cannot open up them. In the retail area, entrance doors are usually shutters with glass panels and are opened by the employees with secrets.

Employers of retailers and their employees. Employers may lose big amounts of money if the shop is burgled and/or gates have to be changed due to vandalism.

3

2

6

Moderate

Safes

Employee shows position of the safe to an authorized: Each retail shop has its own safe. It could be exposed only by the company and it is always locked. The installation position ranges from shop to look.

Employers of shops and their employers. Employees may be threatened by the robber to open up the safe. Employers may land subjects of burglary.

2

2

4

Low

Section F: Alarms

a. Flame Alarms

Alarms triggered by people on purpose to induce anxiety. A couple of 2 Flames Alarms on every floor of the Complex. They can be seen by everyone in an emergency.

Everyone in the complex may be harmed if a fire is began.

4

2

8

Moderate

b. Warmth or smoking sensing

Every shop is equipped with smoke sensors however, not fire alarms since these are installed outside. Beyond the shops there are also heat and smoke cigars sensors installed all over the area.

Most that can be affected by smoke are the employees working in the shops. However everyone within the complex are in risk.

2

2

4

Low

c. Monitoring of Fire Alarms

Alarms are only watched by the CCTV within the region and are connected directly with the hearth department.

Everyone in the organic reaches risk. The company all together.

2

2

4

Low

d. Assessments of Fire Alarms

Alarms not working properly. Fire Alarms are tested once every 24 months, they aren't recorded and flames drills are never carried out.

Everyone in the organic is at risk. This includes the employees, employers and clients.

3

3

9

Moderate

23. a. Intrusion Alarms

Burglary: All shops contain an intruder security alarm. Outside the outlets there are no alarms installed since this can be used by people even though shops are sealed. In outlets the alarms are activated or deactivated by the employees.

Employers of the shops are mostly afflicted if an intruder gets inside the shop and has access to quality value items.

5

2

10

High

b. Saved Test

Alarm no longer working as it ought to be: Checks are carried out by a tech every so often depends on who owns the shop. However these are not registered by shop owners.

Employers of the outlets are mostly damaged if alarm can not work and therefore it would be possible for the intruder to get inside shop.

2

4

8

Moderate

24. a. Sealed Circuit Television

Insufficient amount of CCTV camcorders monitoring: Potential offenders not watched during a criminal activity. Shops are all outfitted with CCTV Surveillance cameras. The area outside the retailers is also watched with CCTV Cams. Some video cameras are situated at strategic items, near entrances, restrooms, lifts and escalators. Inside the the areas 2 huge CCTV cams are installed on every floor. However, these CCTVs aren't well placed due to the fact that some areas are not visible because of the position of the camcorders. .

All persons present in the complex. They can be targeted for certain crimes and it might be difficult for laws enforcers to catch the criminal thanks to lack of surveillance in every the areas. Retailers also can be targeted if the area is not monitored. The company all together is damaged.

3

4

12

High

b. Usage

Employee introduces a computer virus in the CCTV and complex system: CCTVs are being used for ongoing monitoring and security. The footage is recorded and it is kept for a minimum of 7 days. Nevertheless the CCTVs aren't monitored by individuals all the time.

System wouldn't normally be working therefore there would be less security. This makes everyone vulnerable.

2

4

8

Moderate

Section G: Communications- Control Room

25. The Control Room

An employee helps a third party gain access to sensitive information: Control room is not separated from the key mall. At times the control room is kept unattended. There can be an emergency website link with fireplace departments but the shopping center control room has no link and for that reason is not touching the authorities.

The company may lose important information reduction and communication between all associates in the complex. This may also cause high reputational damage.

4

2

8

Moderate

26. Communication between staff

Cannot converse to Security staff in an crisis: Security Officials use radio (walkie-talkie system) to communicate with each other and with service personnel such as complex and cleaning service. Telephones and cell phones are used within an emergency. However it was reported that telephones and mobile phones are not always clarified by the security staff and therefore are not really reliable.

Security staff, employees in the shopping complex and clients. No cooperation and communication between security staff may be dangerous if an occurrence occurs. Employees don't get assistance since they cannot communicate the situation with security officials.

4

4

16

High

27. Alerting the employees including those in retailers, pubs and restaurants

Mobile phones are used to alert employees in an emergency. Person to person is also how employees are alerted. This system is very frustrating and shows to be very inefficient a whole lot worse if 1 security guard is working at that time.

Employees who just work at the complex and cannot leave their post credited to orders using their company employers. Moreover it makes it worse if employees do not really know what procedures to follow before they leave the area of work.

4

3

12

High

Section H:

Emergency Planning

28. Fire

A band of juvenile delinquents take up a flame: In cases of flame, the building has open fire alarms and fireplace extinguishers. Each shop has its own alarms and extinguishers. The shopping area is very spacious. In addition, it contains disaster exits and stairways so that the lifts aren't used. The complex doesn't have signs of assemble tips. Staff have only written methods in case there is a fire.

Employees and guests or clients present at the complex. They might be harmed if procedures are not adopted due to lack of training and insufficient knowhow regarding types of procedures.

4

2

8

Moderate

29. Explosion

Employee/ Person create explosion in the complex: The organic is not prepared for an explosion. It is built mainly on 4 columns and if an explosion visits one of the, one half of the building would easily collapse. A couple of no controls, investigations or monitoring of delivered items.

Anybody present at the complex. Explosion would build a blast which would kill persons who are near to the explosion and possible injure others who are at a distance.

5

2

10

High

30. Bomb threats

Employee/Person brings a bomb into the Organic and it detonates: The security of the organic has a set of goals which were developed to be able to prevent any terrorist episodes. Staff is instructed to survey any unusual behavior or dress of clients. Dubious actions include taking photos or notes of facilities, and having suspicious clothing such as extra cumbersome clothes and large different packages.

All the individuals at the complex are in risk if bomb is ignited. All personnel. Property and the company as a whole are affected due to structural damage in building therefore this might put building our of use for permanent or possible relocation of premises.

5

2

10

High

31. Natural Disasters

Natural Catastrophe such as Globe quakes, floods: Written protocols for security personnel to follow if there is an emergency. These strategies include coordination and communication with the local law enforcement and medical responders.

All personnel. Property and the company as a whole are affected anticipated to structural harm in building therefore this might put building our of use for long-term or possible relocation of premises.

4

1

4

Low

32. Plans for post- disaster recovery

A lot of causalities and deaths scheduled to a throw out: Only written evacuation plans are available as plans for post devastation recovery. Whenever a disaster happens, folks will never be prepared to reduce the happenings and reduce casualties.

All workers. Property and the company all together are afflicted.

4

2

8

Moderate

Comments and Advice:

Remove excuses - Established rules. It is important that security staff haaveinformed and also have policies occur place ds plex and clientsv eve dsave a guiding manuscript available so that techniques are carried out the same among all the security officers. Top management also needs to give a clear defined mission assertion for security division and list the responsibilities required by the security staff. These should be reviewed regularly and up to date as needed. New guidelines should be made available for all on paper.

Reduce Provocation - Discourage imitation. The complex must have a competent incident saving system to be able to article the incident quickly and for that reason it could be investigated and settled so as to reduce the risk of reoccurring or imitation. The management must assure staff that action would be studied on all reported situations even if the occurrence was not serious enough.

Increase the potential risks - extend guardianship. For a huge complex made up of various avenues like a parking whole lot, a hotel, retail outlets, and food courts it is important to have a substantial number of security officers all around the area so that they are plentiful for the public's needs. Extra security officers should be added mostly during weekends so when there are engaging events happening.

Increase the risk - Utilise place Managers, train employees to prevent crime. Security officials should be aware of their duties for security. The organic should hire a security supervisor to be able to check on the other security employees by doing regular inspections either by cellphone or in person. Reviews should be given if security staff is not doing the job right. Automatic warning signs which are set off when a person will not report in at a set in place time can be considered a simple step to reduce the risks. Security must be reliable and efficient for all your people within the complex. A supervisor may develop systems that become insurance policies and once the coverage is on paper it could be forwarded to all staff.

Reduce Provocation - reduce annoyance and stress among employees. In-service training should be throughout the year and staff should be trained in using alarms and computer systems. Security personnel should also be briefed about the ethnical developments and the area's offense statistics. This will be of help spot suspicious tendencies through the daily routines, and therefore suspicious activities are discontinued beforehand. All staff should be aware of emergency and security procedures and these should be assessed frequently.

Reduce Provocation - Prosecute shoplifters. All situations should be reported to police force and reviews should be on paper even if the situations are not serious. The business is to employ a system for reviews and types of procedures should be followed by all employees.

Increase the effort - Control tools and weapons. Security personnel should always have personal alarms and radio link schemes in the event something comes up. Since weapons in Malta aren't permitted, for his or her own protection, personnel should use pepper aerosol and batons that can only just be used in life intimidating situations for self-defense.

Increase the risk - strengthen visible surveillance. Travel and routine information should be written down by security staff so that hot areas and problem areas can be outlined. Presence patrols should be increased especially in the high theft areas, entrances, car parks and other difficult areas shown down in the accounts. It is important that extra security officers are added and head to patterns are mixed when organic is active.

It is important to conduct periodic emergency drills which contain live exercises. All personnel should know the strategies and local police and flames departments should also take part in them as well. Drills should be carried out at least once each year.

Increase your time and effort - Harden the focuses on by protecting the perimeter. Weak points in the shopping areas must be described. Where possible, install gates, railings or wall surfaces to keep potential offenders out especially at night time whenever there are few people around. Sign installations are also effective since staff remains vigilant and tourists have to abide by them.

Increase the Effort - Deflect offenders and control usage of the service. Provide more than one security person for the auto parking great deal. Some may control the entrance and exit of the car parking area while others may patrol interior area. A proven way traffic also needs to be used for cars joining and exiting.

12. and 13. Increase the dangers - Assist natural surveillance. Lamps should be sufficient and efficient in all parking, interior and external surfaces areas from the complex. Light inspections should be completed on a daily basis and replacements of any damaged or malfunctioning equipment should be improved immediately.

14. Increase the Work - Control the access. Settings should only be accessible to secure personnel or technicians who need to use them in emergency. Gain access to should be limited by the supervisors and not all workers.

15. and 16. Remove excuses - Post instructions to employees. Each individual must be responsible for the secrets they are given, company must be encouraged to keep keys in a safe place and this if any tips are stolen or lost they must be reported. Locks must also be changed if such things happen. Receipts must also be presented so the information is written down and therefore people know who used such a key and when the key was used. Receipts of tips that are used by several person (hotels) must contain building, room number, night out, and name of authorizing supervisor.

17. Raise the work - harden focuses on by using anti robber monitors. If employees are dependable of the keys, they must be briefed about the strategies of managing and using the secrets mostly when secrets are lost, stolen or folks are terminating from employment. Having good quality hair is vital and necessary.

18. Raise the work- harden goals. Glass doors and windows should be equipped with toughened glass, though this is more for basic safety alternatively than security. Maybe it's useful if anti-shatter film is put on the glass or using laminating goblet with appropriate strong structures and fittings. Entry doors should contain an anti raising device such as positioned hair, in order that they cannot be raised. Moreover, if entrances open outwards and therefore hinges are on the outside, hinge bolts should be fitted.

19. and 20. Unattended exterior doors should always be anchored and inspected regularly to be sure the mechanisms work properly and they were not tampered. Door glazing may influence the level of security. Windows and doors should reflect the level of risk. Combination hair should be modified when persons aren't working there ever again most of all if the person is fired or transferred.

21. Reduce the rewards-remove focuses on such as reducing the money you handle. Safes should be professionally fitted. It is important that safes are not built with outside walls. The only way in should be considered a well designed and adequately secured door that is stored locked.

22. Fire Alarms should be checked out regularly. They also needs to have staining powder so that if security alarm is set off on purpose, at fault could be recognized.

23. Raise the effort-target hardening. Adequate intruder alarms should be utilized; this is a way to reduce risk and improve the effort by concentrate on hardening. Also panic attack buttons, fixed or mobile should be utilized in conditions of robberies. Personnel should be aware of the procedures in the event of bogus alarms.

24. Increase the risks -Strengthen formal security by monitoring CCTV systems. Because the video tutorial is not supervised constantly it is important to have a high quality video recording recording system in operation. Good quality camera surveillance increases the ability to track record clear video and pictures of the criminal activities and this may better help legislations enforcements to fully capture the culprits. Cams must all be installed in good tactical points therefore pointing towards preferred areas. This may guarantee surveillance for your transit space where people move.

25. -27. Extend Guardianship-improve the communication. The control room must be located in an area segregated from the key mall. This is important so that if a crisis like fireplace occurs in the complex, the control room is not jeopardized because of it. The Control room must be well outfitted with the video tutorial surveillance screens, security devices such as alarms, phone, mobile phones and a PA system for announcements. The control room must not be remaining unattended; a person must maintain fee of the surveillance cameras as well as all alarms and communication systems. It is very important that mobile phones are always transported by security employees so that shops can inform security in case and emergency develops. Police should also be connected to the complex in order to be alerted about an emergency.

28 - 31. In instances of emergencies, written strategies should cover evacuations in case of fire, gas leak or think bombing, emergency marketing communications, small arms attacks and also basic first-aid and triage. Programs should be specific and personnel should have a designated location where they could meet or evacuating through specific routes.

Live exercises should be kept to be able to rehearse emergency protocols. Users from local police force, fire department and medical responders also needs to take part in these exercises. Disaster types of procedures should be improved with the addition of high threat, criminal activity training. Security should know very well what specific activities should be allocated during a crisis or a tragedy. It is very important that crisis communication protocols are motivated and personnel know about them. Staff should be informed on the elements of the emergency management program and testing and exercises should be carried out regularly. It is important to really know what to do in emergencies like a hostage situation, a bomb hazard or a throw out.

To prevent bomb risks, the organic may screen deliveries to stores because presently packages and containers are not examined or manipulated and random queries should be conducted. The organic may possibly also prohibit certain activities such as large group gatherings and loitering. One must remember that the complex is found very near to Paceville. Baystreet is a place where people meet before or once they consistent Paceville. Such people can also be under the influence of alcohol. So that it is important that site visitors are monitored of course, if such action is mentioned, security must ask for these folks to leave the premises. Undercover officials should be also employed in elimination strategies on certain situations such as vacations and weekends.

32. It's important that there is some kind of communication plan so that each whereabouts of a person may be reported during the disaster. Set up and meeting factors must be discovered and must be away from the organic. Personal equipment such as medical, medical and other equipment like display lights must be accessible and maintained. Emergency responders must be approached as soon as possible; they are simply trained to take the best plan of action to save lots of lives. People must be evacuated from dangerous areas.

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