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Top Glove Business RESEARCH STUDY: Processing Processes

Introduction:

Top Glove (TG) is the major rubber glove maker on the planet and it started to operate in Malaysia since 1991. Primarily, there is merely one factory in 1991 with three development lines, but the company has expanded and grown drastically to be the world's largest rubber glove company where is it today with the next position:

The World's Largest Rubber Glove Manufacturer

 

Top Glove is a shown company in season 2001 in Bursa Saham Kuala Lumpur, and on a short span of slightly more than a season Top Glove Company Berhad list has promoted efficiently from the second Board to the Main Market of the Kuala Lumpur Stock Exchange on, may 16, 2002. The business now has a shareholder account of RM846 million or USD247 million with an total annual turnover around RM1. 53 billion or USD447 billion as at 31 August 2009. Additionally it is one of the component companies of the FTSE Bursa Malaysia (FBM) Mid 70 index, FBM Top 100 index and FBM Emas Index.

Philosophy

The Business Philosophies of Top Glove's are they work for his or her Customers; Their manage the interest of their Shareholders; They ensure that their workers continue to add positively to the company and their take good care of the welfare of their workers and lastly, they work carefully with their Bankers, Suppliers, Business Associates, and Government Authorities and Friends.

The corporate Mission of Top Glove is usually to be a World Course Glove Maker Providing Top Quality Products with Excellent Services through Continuous Improvement and Invention. While the Slogan "We strive to be the world's Leading Producer with Excellent Quality Glove Products and Services That Enrich and Protect Human being Lives" is the guide for top level Glove Moving toward their Perspective.

Top Glove's Business Guidelines is to Approach to produce consistently high quality gloves with efficient low cost and also to earn two healthy dollars by spend one effective dollar.

In Top Glove Quality Insurance policy, The way they conducting business is focus on Quality and Productivity, with the obligations to Continuously Improvement and Development, and the mark towards No Defective in their creation.

Top Glove Corporate emphasis the worthiness of increasing Global CLIENT SATISFACTION, as they are doing finished. right at the very first time and on every time; with Integrity and Total Dedication to their commercial, customers, and the community throughout the worlds. Besides that, Top Glove wanted to produces the products that are Quality in Quality and Competitiveness nevertheless, without disregarding the surroundings and maintains doing their corporate and business interpersonal responsibility.

Addition, Credibility, Integrity and Transparency are Top Glove business Ethics.

Lastly from what by Top Glove Chairman-Tan Sri Dato' Sri Lim Wee Chai: Our business guidelines are, "We do not lose our Shareholders' money; do not lose our health; do not lose our temper; and do not lose our customers. "

Principal activities

Top Glove's Primary Activities are basic on production and trading of TOP QUALITY Latex made Gloves. In depth, their company's Primary Activities are from producing and reselling concentrate latex, making of gloves, trading of glove, provision of management, Property investment, investment keeping and trading of equipment. Addition, the country of incorporation is majority wherein Malaysia and the others are in the People's Republic of China, United States of America, Thailand and Singapore.

In Top Glove's Annual-report mentioned in Directors' Statement. The principal activities of the company are investment keeping and the provision of management services. Besides, the main activities had detailed in Take note of 12 to the financial record. Where, there have been no significant changes in the type of the main activities through the financial 12 months.

Strategy to compete

Customers' satisfaction is the target of Top Glove and it had placed a whole lot of emphasis in Research and Development to produce a wide and varied selection of high quality and value-added glove products to be able to satisfy the expectation of these customers. The business also collaborates closely with the government firms and Ministries to keep itself abreast of the latest development in rubber research technology. The business also uses state-of-art high technology and reliable automatic glove processing machine to get the most products making yield and also to remain among the most cost-effective and finest quality producer on the market. With each one of these advantages and strategies, the business can contend with the competitors and stick out on the market.

Production Processes of Top Glove(TG) Company:

One of the successful reasons that TG Company can succeed in their business is because they have a strong and good production process in their latex glove making. They think that they must possess the most modern and advanced glove developing machineries if indeed they wished to be carrying on as a world-class cost effective glove manufacturer. They may have invested considerably in the machineries that are needed to ensure that they can fully take up the latest processing techniques for all their production lines. Besides that, they to ensure they can consistently produce high quality latex gloves are also utilizing a continuous engineering process.

Competent and experienced employees also contribute in smooth development line and persistence in quality of the latex gloves even though they may have modern machineries. Furthermore, an on-line quality control options have been instituted throughout the creation processes to guarantee the highest quality products.

The latex is a white, milky water that originates from rubber trees and shrubs, which is either from local or hybrid trees and shrubs. Usually, TG gets its latex from buying through the plastic market as the staying latex is of their own silicone plantation. The latex will be harvested from rubber trees and shrubs when the tree's trunk is swollen and also every day, following the rain has stopped during the rainy season. The latex is an all natural product and it'll coagulate easily, therefore it needs to be harvests from the rubber trees immediately and then send to TG factory to be produced.

When the latex is sent to the TG factory, the latex will be produced with a standardized method that is set by the company itself. The move of the development process of latex glove in TG Company is ex - cleaning, coagulant dipping, drying, latex dipping, leaching, beading, vulcanizing, post leaching, slurry dipping, stripping, tumbling, and quality control.

Former Cleaning

Before the latex can be process to the coagulant dipping process into hand-shaped, the glove formers have to be cleaned before it can be used to form hand-shaped latex gloves. An excellent creation of exam gloves includes the environment of latex glove factory is clean. This does mean glove formers must be cleaned to ensure there is absolutely no dirt or debris anywhere because it will affect the ultimate product to possibly have flaws like holes. Firstly, glove previous must be dipping into an acid shower and then wash with clean water. Secondly, an alkaline shower is employed by dipping the glove formers in these to neutralize the acid and again rinsed in clean water. Lastly, an important step that is the glove formers are brushed to ensure the surface of the glove formers is constant and eliminate pinholes on the latex gloves after it form.

TG manufacturing plant have multiple production lines that produce batches of disposable gloves. When there is any dirt and grime or dirt on the glove former, it can bring about the manufacturer being forced to trash the complete batch of latex gloves. This reason shows the value of glove formers that must be regularly inspected and cleaned out prior to the molds are dipped into coagulant tanks.

Coagulant Dipping

After the glove previous is cleaned, it'll be covered with coagulant (eg. calcium nitrate) and be dipped in to the coagulant shower to help the latex blend stick to the formers and also to help ensure the latex is allocated uniformly. The glove formers are dipped in to the coagulant reservoir under TG workers' control to draw out the health proteins from the previous glove dipping which dipping is done once for each production cycle.

Drying

Drying is one of the stations in production procedure for latex gloves developing whereby the coagulant changes the liquid latex film into a wet-gel on the glove formers and will eventually travel through a series of ovens to dry the gloves and end the coagulation process. In brief, it is an activity of drying the gloves from damp to readymade gloves.

Latex Dipping

Latex dipping is one of the stations in the production process of latex gloves processing and the fish tank is filled with compounded latex. A latex covering will be shaped on the glove ex - after it undergoes this fish tank. The thickness of the latex glove is set at the coagulating and dipping level. The longer the time the glove ex - journeys in the coagulant fish tank, the thicker the latex gloves will be created. TG Company will ensure that the latex gloves that produce is high quality and safe to be use.

Leaching

This leaching stage can called as the pre-vulcanization leaching. It also known as "wet gel leaching". Residual chemicals and protein on the top of gloves are put in to the leaching process to be removed after the drying of latex concoction. A longer leaching brand can wash out latex protein more effectively. Besides that, this inflatable water must be hot and fresh enough to help make the protein dissolve better. This task is a crucial step to reduce the incident of latex sensitivity. This inflatable water temperature, process length of time, and normal water exchange rate will affect the effectiveness of the process. Good leaching lines can result in a good and quality latex glove.

Beading

Beading is a process whereby up to dozen chemicals are put into assist in next manufacturing procedure for latex gloves. The chemicals added are antioxidant that prevents deterioration of the rubber molecules in the ultimate product by heat, dampness, and ozone. Chemical accelerators are also added to help control another vulcanization process.

Vulcanization

One of the discovery key in processing plastic is the vulcanization process. It really is a curing process in the production process of latex gloves whereby the latex debris are modified by adding in accelerator chemicals to it. When all the materials are warmed, sulfur atoms are chained with the plastic molecules to create a cross-link that provides strengths and elasticity to the physical properties of the rubber. This process ensures the silicone will never be torn and melt easily.

Post Leaching

This process is similar to the wet-film leaching recently, but it is a little different whereby it is completed on the dry out/vulcanized latex film. Therefore, it is also known as "dry-film" leaching. Time and heat is the main component to ensure effectiveness along the way of water extractives lowering. Latex gloves may be leached up to 24 hours to ensure its efficiency.

Slurry Dipping

This level is also called "wet even powdering". The slurry tank comprising the cornstarch solution can prevent latex gloves from sticking in the tank. The slurry is generally known as wet powder. The advantage of this powder is performing as preservation of the latex gloves also to assist in the latex gloves donning process. TG Company has followed the international method in the precise stage whereby the latex gloves will proceed through more ovens for even more drying and additional rinsing cycles where the powder will be removed. The process of getting rid of the powder is to avoid latex allergic attack.

Stripping

At this level, the latex gloves are stripping from the glove formers. A couple of two types of methods, that are physically or automatically stripping the latex gloves from the glove formers. TG's latex exam gloves are stripped by completely automated stripping machine. By using this fully programmed stripping machine, TG can increase the quality and security of the latex gloves they produced. The latex gloves will be sent to the next thing of the latex glove processing process for final drying.

Tumbling

The tumbling process at latex gloves manufacturing process is to remove excessive natural powder on the gloves. The latex gloves are placing in to the commercial dryers to ensure that the powder is more evenly distributed and unnecessary powder can be removed.

Powder-Free Gloves

Powder-free gloves level is a technology to avoid stickiness of gloves by preventing powder utilization completely by going through chlorination or polymer covering process. This is one of the key technology processes in making latex glove nowadays because almost all of the glove makers are producing the latex gloves with powder-free. Top Glove produces latex natural powder and powder-free gloves. Fundamentally, the powder-free latex gloves are altered from powdered gloves when the powder is removed. Prior to the latex gloves dried out, the natural powder helps the latex gloves give uniformity as well concerning prevent the latex gloves from molding alongside one another. The tackiness on the glove surface can be removed by rinsing the latex gloves in water. Then it is located into a chlorine shower to transform the powdered latex gloves to powder-free latex gloves. The glove is turned inside out and the process is repeated. The powder-free gloves are put back to the dryers when the bathing process is completed.

Quality Control

TG bears out its quality control in total quality management system. In total quality management system, the procedure includes regular testing of recycleables, close monitoring the developing process, continuous improvement on quality control, maintain regular quality control, complying with strict quality standard, concentrate on for zero defects, good instructional labeling, productive work standardization, continuous improvements in packaging and launching, close monitoring of creation process, tensile strength machine, impressive auto-stripping system, visible air pump test, water tight test, physical sizing test, protein test and powder test in their making process of latex gloves. The visible air pump test, water tight ensure that you physical dimension test will be carried out in this quality control stage as the other test will be carry out during each developing process of the latex gloves. The air pump test serves to check for holes and visual defects in gloves while the watertight test functions to check for pinholes rate on the latex gloves. Each country will have their own suitable quality level (AQL) in allowing the company to export product with their country. For example, the companies that are looking export their gloves to United States, a 2. 5 AQL in the watertight test or better. The physical dimensions test is utilized to gauge the dimensions of the gloves whether to learn the measurement will meet the inspection level of 4. 0 that set in AQL.

Packing

Packing is the final stage in the creation procedure for latex gloves. TG packages their latex gloves in even and successful layer-by-layer to ease the dispensing of gloves to avoid latex gloves difficult to dispense from each gloves later. This sort of packing method can reduces throw away and makes latex gloves much easier to take out from the package. For instance, we can dispense tissues from a tissue field easily and the idea is applied to the latex gloves' box dispensers. This layered approach is often use by all glove manufacturers.

Lastly, when all creation functions are completely carried, the latex gloves will be retain in TG warehouse for labeling and then send to their particular customers. In addition, the latex gloves are also being exported to other countries. The production techniques of Top Glove are repeated for all your production lines and to ensure the latex gloves that are produced are in high quality and safe for use.

Strength of the Production Process:

The machine solutions that TG used to make their production operations of latex gloves are result in superior quality which is safe to use by all consumers. The creation process in TG adopts the latest processing techniques by using the modern machineries. Other than that, the production processes in TG helps their company to increase accuracy and efficiency in their latex gloves creation. This is due to the advanced and modern tools that applied in the creation processes. In addition, the production techniques also increase the overall flexibility in producing latex gloves. The development processes will also boost the process stability during the manufacturing procedure for latex gloves. For the reason that the production processes are taken under a systematic production processes. The merchandise will be produced slowly but surely by pursuing specific production techniques and ensure the product is high quality produced.

The efficient creation processes is able to help TG in keeping a great deal of production cost. It is because the efficient production functions can ensure they can produce latex gloves effectively and proficiently. Then, the creation operations also helps TG in reducing the amount of workers. That is due to most of production operations are fully managed by the machine technology. This helps TG to save cost in the staff.

Weaknesses of the Creation Process:

TG needs to invest closely in buying the modern machineries and need to employ more experienced personnel in their production process. TG uses modern technology in carrying out their production procedures to make latex gloves. The machineries that bought were extremely expensive. Thus, the maintenance of the machineries is expensive in case there had any minor or major accessories spoiled; it will be costly to the company to correct it back. For the reason that the accessories that are being used in the machines are not for common use by other manufacturers within the same field area or other field areas and it is difficult to consider substitutes for the specific accessories. TG always bank checks and maintains the potency of their machineries to avoid it from being spoiled.

In addition, TG also needs to hire more capable and skilled personnel with higher salary to use the precise machineries and hold researches. Some equipment needs special skilled and experienced workers to take charge and TG will not simply hire an employee to use the processing machineries. Professionals for such operations in the latex industry are much fewer in other domains. Thus, TG must spend more income to employ those experts that operate their operations.

Facility Layout:

The layout of any company is vital since it establishes an organization's competitive priorities in regards to capacity, process, overall flexibility, cost, as well as quality of work life, customer contact, and image. A highly effective layout can help a business achieve a technique that supports differentiation, low cost, or response. The aim of design strategy is to build up an effective and efficient structure that will meet up with the firm's competitive requirements. Design design gets the following goal:-

  • Higher utilization of space, equipment, and people
  • Improved circulation of information, materials, or people
  • Improved employees morale and safer working conditions
  • Improved customer/ client interaction
  • Flexibility (structure have to be differ from time to time)

TG is a company that used work cell layout to produce its products. Work cell layout means an arrangement of machines and staff that focuses on making an individual product or family of related products. A work cell reorganizes people and machines that would normally be dispersed in a variety of departments into an organization in order to give attention to making an individual product or several related products. After the work cell has the appropriate equipment found in proper sequence, the next task will be staff and balance the cell. Normally it requires two steps. First, determine the takt time, which is the speed (occurrence) of production units essential to meet customer orders:

Takt time = Total work time available/ Units required

Second, determine the amount of operators required:

Workers required = Total operation time required/ Takt time

By doing so, the business can increased equipment and machinery utilization due to better arranging and faster material circulation. Diagram below shows the design of Top Glove company and the description of the components inside the structure:-

http://turnkey. taiwantrade. com. tw/En/DB/layout%284%29. jpg

The space of the structure is 80m (size) x 50m (width) x 8m (level) that can be categorize as a big company.

Waste water- All the unwanted or wastewater will stored in this area.

Latex storage space- This is the destination to store latex that use to create latex gloves. It place near to the dipping series and chemical substance dispensing compounding ball mills because it easy for combining work which need to combine other raw materials and chemical substances with latex to create the latex gloves.

WC- This is actually the place for employees to refresh themselves.

Tools/Maintenance- Places that put or keep carefully the tools and machines that used to produce the glove as well as for maintenance purpose. All of the tools and accessories will be keeping in a particular place that easy the employees to find it.

Chemical safe-keeping- All of the chemical substances, which can be dangerous, will keep here to avoid any automobile accident happen and make sure the work environment is safe practices. This room is just nearby of the chemical dispensing compounding ball mills to make certain that the compounding work can be perform smoothly.

Dipping lines- This is the place where machine is design for exam and surgical latex gloves, which include the process of auto cleansing, coagulants realtors dipping, latex dipping, drying, and beading, fore leaching, vulcanizing, post-leaching, moist powdering, cooling, and stripping.

Chemical Dispensing Compounding Ball Mills- The area that perform the task of compounding or mixing up of the recycleables, chemical substances, latex and many other to create the gloves.

Chlorination- An activity of producing powder free gloves by treating these gloves with chlorine. In addition, it takes away the first part of health proteins to an acceptable level.

Tumbler Dryer- It really is a machine that will try to dry up the gloves after all of the compound mixed jointly.

Sterilization- The place that sterilizes the gloves using Gamma irradiation to remove all microbial life, including highly tolerant bacterias spores.

Worker Canteen- Places for personnel to possess their foods.

Plant Officer- This is actually the office for plant official who supervise the production work of the company.

Q. C Room- All of the finished gloves will send to the room for examining before send to customer. The personnel will inspected the gloves one at a time and see whether there are any turned down glove that do not meet the quality standard of the company.

Lap Evaluating- Lap for chemist to test for new solution or element that can enhance the existing glove or trials for services. This is good for the company to fight along with his competitors however; some cost may be incurred for the study and development work.

Packaging Area/Materials- All the gloves which may have go through Q. C checking will send here for packaging before sell to the customers. You will discover sufficient machine and material prepared for presentation work so the glove will be load up nicely and retain in a good shape.

Show Room- Room to display the merchandise of the business. Customers who considering the products of the business can take a look on the test that show in this room.

Company Office- Main office of the business where all the admin work of the company will carry out here.

Finished Product Storage area- The finished products will be stored here and hanging around to send to the customers by the pickup trucks.

Strength of the Center Layout:

Top Glove used work cell layout as their technique to produce their products to utilize the capacity of the company, which might bring a whole lot of advantages to the business. First, it can reduced work-in- process inventory this means there exists less inventories or equipments needed to link up the work that is in various process because the task cell is established to provide one piece flow from machine to machine. Second, less floor space required because less space is necessary between machines to accommodate work-in-process inventory. For example, the tumbler dryer is place directly with the procedure of sterilization that uses to sterilize the glove's bacterias. Thus, it helps you to save a lot of space between both of these processes. Next, when the employees work in this kind of layout, it'll heightened the sense of employees participation in the business and the product which will encourage them to add responsibility toward the product quality because they immediately associated with the products in their own work cell. For instance, the employees who work as an operator in dipping range will feel motivated and perform his work carefully when the administrator empowered him to look after the device or participate in any work that related to the dipping process. Last but not least, increased equipment and machinery utilization is also one of advantages because of better arranging and faster material flow. When the glove is being chlorinate immediately it'll proceed to the procedure of drying and after this it will go through the process of sterilization immediately as well. The fast materials flow show so it utilize the equipment and equipment effectively.

Weaknesses of the Service Layout:

However, there are still some weaknesses in this layout, which is the straight-line work cell structure as we can easily see in the dipping lines. The employees in the dipping brand are arrange in such way that sometime they will find that it is hard to divided their work equally and more worker is necessary compare to the U-shape work cell layout. This might cause social loafing in the workplace, which means some staff member may work less as compare to his colleague. This isn't good to happen in the workplace since it will lower down the morale of other employee who works hard but he just has got the same pay as his colleague who is lazy. Next, from the structure of the company, we also notice that there is merely one main gate for exist and access but no other emergency or again door in the design. That is also a weakness of the company because there is no other crisis door for staff to flee if any car accident happens.

Goods and Service Design:

The other tactical of the company is goods and service design. Top Glove's main productions are rubber gloves, synthetic gloves and operative gloves. Top glove producing more latex glove as compare others glove, since latex gloves is a much better choice of safety. The reasons will be the latex is the main material in silicone gloves produce where it is the gold standard for sturdiness. Where latex is referring to a milky, usually whitish, liquid obtained from over 1, 000 species of trees and shrubs and plants. It is the most important raw material used for the development of latex gloves, natural rubber latex, which produced from the Hevea Brasiliensis tree types found mainly in South East Asia though they comes from Brazil. It demonstrates superior elasticity, power and barrier safeguard. It outperforms vinyl as well as any artificial rubber in terms of maintaining barrier integrity in program and high hazards procedures. Based on the studies, the latex gloves provide up to 9 times more cover during normal use than non-latex gloves. The glove size is determined by calculating the circumference of the palm around the hand area with a tape solution. The most common size standard for evaluation gloves are of XS - XL, while medical gloves are of 6. 5 - 8. 5. The gloves thickness measured by depth protecting skin from contact with elements. It had been measured about the same wall utilizing a micrometer over several parts of the glove, typically at the cuff, the mid-palm and the finger areas. The types of gloves are latex gloves, nitrile gloves, vinyl fabric gloves, medical gloves, medical gloves, disposable gloves, clean room gloves, home gloves, general-purpose gloves, and polyethylene gloves (PE glove). For example, the nitrile glove is one of the fabricated gloves that are created from the synthetic latex of Acrylonitrile Butadiene Copolymer type, which is level of resistance to olive oil and exhibiting rubber-like characteristics. Its elasticity is good but less superior as compared to natural rubber. It really is generally more costly than natural latex gloves.

Strengths of the Goods and Service design:

The strengths of applying this strategic which is the goods and service design are Top Glove's gloves are protect to lives and the price tag on it are low compare to other glove brands. If they make the gloves, the gloves will test in the elongation or extending test, to measure the talents of the gloves. During extended surgeries, the practice of changing to a new pair of gloves in front of you critical technique has been known to reduce infections.

Weakness of the products and Service design:

The weaknesses are poor donning techniques, which is can lead to glove rips and tears. Medical care personnel should take the time to don gloves properly and avoid unnecessary stretching. Thoroughly dried out hands before sliding them into gloves.

Quality Management:

Quality is identifies the totality of features and characteristics of a product or service that bears on its capacity to satisfy stated or implied needs. Every firm should manage and control of their product's quality. It is important to help the organization to create a well reputation on the market. Using this method, customer will more dependability on such product and finally help to gain the market show. Top Glove is a supplier company that compensates much attention on the product's quality. Top Glove devoted and is convinced in top quality products, they are really responsibility to ensure quality reliability and product dependability to all or any their customers and users.

Before the merchandise go into the presentation process and sell to the marketplace, Top Glove has implemented the product quality inspection process to ensure that their products are producing at the expected quality level. Top Glove is strongly stresses on Total Quality Management (TQM) and the Quality Control lab tests are conducted from the idea we acquire our recycleables right through the creation procedures and the done products items. Compulsory pre-shipment inspections are carried out prior to the delivery of each order. Top Glove is emphasis on strict quality control types of procedures in line with ISO 9001 and in stringent compliance with ASTM and EN 455 specifications.

Top Glove has using the tensile durability machine as the dimension of the stretch necessary to break the glove material. Glove without good vulcanized process generally have higher tensile power. Top Glove also offers using the impressive auto-stripping system to getting rid of the gloves from the formers, where they are turn inside away. By doing this, the output can be increase because it is faster than by using manual stripping. Air pump test has been used to check on for holes and visible defects in gloves. Furthermore, water tight test also using by Top Glove to check on the quality of products which is a test that use to determine the AQL level of an examination gloves by checking on the pinholes of the particular gloves after filling the gloves with 1000ml water and then look for any leakage in 2 minutes time. To guarantee the quality of products, Top Glove has been conducted the health proteins test of the silicone. All natural plastic latex products contain proteins. For latex gloves, it's the way of measuring of total health proteins irrespective of allergenic content. The ASTM D5712 standard is using the test method in the Modified Lowry assay for examination of aqueous Extractable Protein Natural Plastic. Besides, Top Glove has using natural powder free technology to avoid stickiness of gloves by avoiding powder consumption completely by going right through chlorination or polymer finish process.

Besides, Top Glove thinks and emphasize strongly in Research & Development (R&D) to be in range with ever-changing business environment and to cater to the increasing high expectations of end-users. To maintain tempo with the latest development in the silicone production, Top Glove has been collaborating strongly with the Plastic Research Institute of Malaysia (RRI) and Lembaga Getah Malaysia (LGM) in the latest development on rubber research technology in Malaysia.

Strength of the product quality design:

The company in a position to fulfill or able to follow the product quality control of the international site company needs such as European and American customers.

Top Glove is a company that very firmly in control buttons their product's quality. Before they sell the merchandise into the market, they'll ensure that all of the products are match with the ISO 9001. Because of the high quality control of the merchandise, it may help Top Glove to have significantly more competitive power in the market. In those western countries such as Europe and United States, almost all of the consumers may have high requirement of a product; they are simply more concern toward the grade of products instead of the price. They are willing to pay higher price that to get a high quality product. Due to the Top Glove is pay more attention on the product quality control, therefore, the quality of the products is more constant and reliability. To keep the quality of products, Top Glove is using the ground breaking technology and always bettering their system. Along with the high quality control of the merchandise, the product's quality is more constant and rarely making substandard products; Top Glove can satisfy those consumer's needs. Those american countries consider as much larger markets on earth; by fulfill those consumer's needs of the merchandise, it could lead Top Glove to develop their reputation in the market. If they have built a much better reputation on the market, the consumers may have a tendency to repurchase those high quality products; it could help the business to gain higher market show. Therefore, the company may have higher profitable.

Weakness of the Quality design:

The company must update their Quality control fulfillment on consistent basis from other Customers wants such as Western european and American customer. You can find more expensive incur for upgrading the technology for fulfill the overseas site customer.

Most of the european consumers are focus on the quality of the merchandise when they are purchasing; therefore, to maintain the market share in the european market, fulfill all of the european consumer's needs is important. To maintain the profitable of the business, Top Glove should always revise their quality control of the merchandise that predicated on the customer's needs and desires. To satisfy those consumer's needs, Top Glove is rolling out a study & Development (R&D) section. This department is necessary to make sure that the business is using the most efficiency and most advanced technology in production brand. To build up a R&D team, there is required an extra capital investment. Besides the machines that is required of the team; some professional also needed to hire to assist in the division. When the office got developed the most advanced technology, Top Glove is needed to update the initial technology to the latest that can fulfill those consumer's needs. However, it is costly to the company.

Global Causes:

Political Forces

The Malaysian authorities was strictly regulating the health and safe practices conditions in the very best Glove manufacturing work environment. Besides, under the rules, the company had to check out the minimum wage on their employees. Besides, that each country and country was mindful about environmentally friendly issue, similarly eventually Malaysia, it was a compulsory recycling legislations was enforce to the Manufacturers in Malaysia. For this reason recycling rules, it is good to Top Glove Organization as they can recycle and save their cost on uncooked materials. Thus, it significantly affects the operation of the company and there is a dependence on Top Glove to maintain good relationship with the ministry and administration.

Economical Forces

Top Glove Company having taxes greatly as it taxed at rate that are quite high. Besides, approximately 10 percent rates of interest prevailing in the Malaysia market that create competitive market places. Alternatively, the economical ramifications of huge financial costs will have an impact on the very best Glove's financial position. This was due to look at and depends on the external sources such as set fee capital (set interest payment) to funding its procedure.

Description : Silicone, No. 1 Plastic Smoked Sheet, FOB Malaysian/Singapore, US cents per pound

Unit : US cents per Pound

Furthermore, the money vulnerability face by top glove was impacting on their bulk sales since most transactions using USD to trade while the USD was weaken sharply. Besides, the fluctuation or speculation of crude oil triggers inflation and impact on the other recycleables and logistic cost. Similarly, the fluctuation of latex price affects to boost the cost of the productions. While, this is greatly test Top Glove to produce and sells their product with high quality and lower in cost by using using the high operating cost and recycleables in their creation. Furthermore, Top Glove face formidable competition with China glove manufacturers as the China glove products was flooded the glove market at a cheaper price and instantly available. Thus, current economic climate force significantly impacts the operation cost of the company.

Social and Cultural Forces

The Malaysian education level increased has turned into a challenge for top level Glove, as Malaysian was mindful about medical and security issues much like most of the country across the world. With this, it troubles their development and procedure to add-in more features that require to comply with the laws. At the same time, they need to ensure the satisfactory of their production. Furthermore, the increases of awareness on health insurance and safety bring up some issues on the Latex made palm gloves. Thus, education and knowledge information can help in the marketing of the most notable Glove and will affect their operation process and production.

Technological Forces:

Previously, many of Top Glove crops machineries have rendered outdated this are due to the introduction of computerization and the fantastic changes on the electronic digital and computerize styles. Nevertheless, these issues acquired solved by acquiring more professional and computerizing programs on their procedure and the version to the E-commerce developments.

Besides that, the patent infringement on the Machinery and technology is definitely an issue for top level Glove Corporation. As it was a circumstance found prior to the patent infringement on technology on producing on Nitrile glove. Eventually, Top Glove and Tillotson agree to dismiss all cases against one another. It implies that, technology and information tendencies had significant effect on Top Glove procedure system, resources and equipments selection.

Recommendation:

In the development process, Top Glove needs to maintain their procedure system including of its development process and their quality control. It is important for Top Glove to keep up it as their central competency. Lean production may use in production process as it align with the company goal and objective. Top Glove is recommend to consistently enhance their overall flexibility in their creation process including diagnose and arrange for better routine in the creation process to save lots of more time, employees attempts and the business money. Besides that, Top Glove must ensure all procedures from the top to lower part must run efficiently by implementing programmable logic controller that able to the monitoring of the procedure automatically and promote ongoing production that help in increase creation and minimize cost.

For the service layout, Top Glove had to plan well and identify its facilities feasibly rely upon it logistic and position design, company capital and its activities, workplace security and health insurance and so on. Stability focused maintenance and value driven maintenance may use as improvement methods for TG to make use of its capital on investment and maintenance of its functions such as overcome the operation maintenance hazards on reference allocation, assets utilization, cost control and safety and health environment. Furthermore, the versatile work cell structure must maintain by Top Glove, as it'll be able boosting the overall flexibility of the procedure, utilize the place taken, providing comfortable and safety workplace for workers, and minimize the actual accident and injury. Besides, Top Glove should always update and maintain the lay out that fixed by ISO or other developing standard.

For the Goods and Service Design, Top Glove can concentrate on the merchandise development and increase their products life cycle. For instance, develop the glove by increasing its donning techniques that able to lessen the rips and tears when consumers use the Gloves. Use and methods of using Gloves may provided and show on the packaging. Other than this, Top Glove can be also focus or enhance more on details product design such as creating ground breaking glove with functions and amenity features for all type range of gloves used in surgical and medical practice and operation. Addition, TG products packaging must provide with its product prospect and information that meet the preferences of these customer across different countries and civilizations. Regarding fluctuation price on fresh material, Top Glove needs to find the sources of it production recycleables to prevent affecting from high cost markup on recycleables. Therefore, TG need is recommend to get more rubber plantation, by making sure the price for the Glove product without impacting the fluctuated plastic price and ensure the merchandise able to sell economically.

For the product quality Design, no subject how difficult to company to get the qualification of the product quality, the company still needs to be gratifying it. This shows the capacity of the company to growth further and stay survive in the worldwide market. Therefore, Top Glove had to keep and improve it products and operation quality endlessly. Top Glove always must audit their operation and the merchandise quality control to ensure low than low defectiveness in their production predicated on the six sigma and Total Quality Management process. Alternatively, Top Glove needs to review international countries' Satisfactory Quality Level to improve in their company's quality management system. Perhaps, Top Glove must take up total quality management or done R&D on high quality latex to ensure producing high quality products that meet their customer expectation.

Conclusion:

In conclusion, the key processes of the Top Glove's manufacturing procedure are, its development process circulation, facilities design plan, its operation strategies on products and service design and quality design. The Durability and Weakness evaluation for every single key process analyzed in depth predicated on Top Glove's interior manufacturing operation and providing some recommendations predicated on the discussion after the operation and global pressure examination. The global causes mentioned on global political and more concentrate in Malaysia politics issues; global overall economy on the raw material price fluctuation, demand and offer analysis of the Glove products; public cultural issues over the global market and technology pushes that evolve rapidly on different business aspects including industrial operation. The recommendations provided with other successful software of theory and idea that help continuously enhancing the procedure of the maker such as low fat making, total quality management, six sigma, reliability-centered maintenance and value influenced maintenance and so on. In short, these key analysis and discussion on Top Glove manufacturing operation will help in understanding of each key function from each procedure techniques and makes improvement to Top Glove's operations predicated on the studies of latest procedure management system. With this, Top Glove can maintain or fortify each of its manufacture's procedure and its own products positioning on earth market.

Appendix:

Note 12 to the financial statements:

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