Title Author Institution Date In an independent auto shop or franchised shop service managers are vital players. They are expected to achieve the highest point of a customer satisfaction hence their role within the service department is enhancing revenue efficiency and productivity. The overall performance of the business is highly rated with regards to the way service managers collaborate with workmates since they are also part of auto shop management. Qualification- For a service manager to be considered as qualified strong technical knowledge is needed and it needs to have been acquired through training or education in a university or trade school. Moreover service managers working in franchised auto shops must have completed a training course on technical manufacturing. In addition they ought to be experienced in serving and repair of vehicles as well as managing customers and being in charge of technicians. Nonetheless a service manager with past rapport with them. To achieve more response time with the rule of thumb I established a 4 to 7 hours response times this way all clients would be served which improved satisfaction. Other than the rule of thumb as a way to respond to problems regarding customer service what solutions have you employed on the issues you identified? Gwen:I realized that our customers were not giving us the feedback we accepted. So we teamed up our thoughts and developed a direct way that would help us access the right response from them. For instance after a client calls we would add a short rating survey that would create straightforward feedback. Works cited Linton I. (2013). Auto Shop Service Managers Job Description. Work.chron.com. Retrieved 1 April 2018 from work.chron.com S. (2017). Customer Service Manager Salaries by education experience location and more - Salary.com. Www1.salary.com. Retrieved 1 April 2018 from https://www1.salary.com/Customer-Service-Manager-salary.html [...]
Using: standard 12 point font, APA style guide, and references write a minimum of 3-page paper answering all the below automotive professional questions & interview summary. Note - I am looking for comparisons to the text reading or professional outside source readings vs. your interview or position evaluation work. Assignment Details: 1. Select an automotive position of your interest, it's going to be Service Manager position 2. Provide a detailed job description of the selected position. 3. Provide the typical salary range for a selected position. 4. Describe why you are interested in this position. 5. Describe the individual that you were able to interview (who, what, when and where). 6. Interview an individual working in your selected position. Ask a minimum of 5 detailed questions that relate to the text topics.