CUSTOMER APPOINTMENT PROCESS (Name) (Institution) Customer Appointment Process Apart from the application of job scheduling for the employees there is need to come up with customer appointment process as a form of competitive advantage. The client appointment process model will create some form of value addition to the business. The main reason behind the whole concept of the customer appoints process model is to build efficiency not only for the customers but also to the firm. Despite the fact that there is job scheduling for employees the stiff competition means there is the need to ensure that the service delivery to the customer is improved as a way of value addition. The best way of adding value without necessarily increasing the cost of operation is through the use of client appointment process. This process has various steps through which there is some form of input that is processed to advises customer. Assessing if the dates and times selected by the customer are available. Scheduling of the customers based on alternate date time and or even alternate stylist available for the customer. 5 Making of the appointment schedule for the customer. Processing of informing the client on the available dates and time frames based on the availability of the stylists. Offering of services to customer in that they receive service and the employee documents services completed and time on paper receipt. 6 Cashier enters the information from the paper receipt to total charges. Accepting of payment from the customer. Money that the salon receives from the customer. 7 Employee asks customer feedback questions and enters responses into the system. The recording of all the feedback given by the customer concerning the product or general operation of the salon. The output is usually the data collected that can be used. [...]
In the Stage 2 assignment, you will identify the inputs, processing, and outputs of Kelly's selected business process. Those inputs, processing, and outputs form the functional (business) requirements for an IT system to improve the process.