Name Tutor Course Date Communication in the Workplace Scenario 1 Social media and networking is the new favorite aspect of workplace communication. Notably social media causes a distraction that might potentially decrease performance and productivity. Justin’s choice of communication was inappropriate because he abused the internet by taking his frustrations about a colleague to the web. As a result of updating the incidence on social media Sarah might also see the message and would know that post is about herself. Most likely she will not turn to Justin for help in the next day at work. The reduced relationship among focus on improving staffing to facilitates patient-clinician interaction to improve psychosocial care critical for effective communication and quality health care. Works Cited Castonguay Louis-Georges and Larry E. Beutler. Principles of Therapeutic Change That Work. Oxford: Oxford University Press 2006. Print.27 Ellen S. Schell. Nurses’ Perception of Elderly Patients. Age and Aging. British Geriatrics Society. 2001 Ralph Sheila S and Cynthia M. Taylor. Nursing Diagnosis Reference Manual. Philadelphia: Lippincott Williams & Wilkins 2005. Internet resource.537 Searles George J. Workplace Communications: The Basics. 2018. Print. Taylor Shirley. Email Essentials: How to Write Effective Emails and Build Great Relationships One Message at a Time. 2017. Internet resource. [...]
Read the three scenarios provided. Answer the prompts after each scenario. Scenario 1: Justin is a front office assistant at a local physician’s office. It was a busy day at the office, and Justin was consumed by patients and their needs. While helping a patient, Sarah, the other front office assistant calls Justin over to answer questions regarding the patient intake process. Justin explains the process to Sarah and then continues to work with the patient at his window. Later that day Justin is frustrated that he had to stop working with his patient to explain a process to Sarah that he has explained a dozen times already. Justin takes to social media to express his frustrations with Sarah and her inability to take care of patients properly even though she has been trained. Write a 175+word response to the following prompts: • Explain whether Justin’s choice of communication in this situation is appropriate or inappropriate. • Explain the ramifications of using social media as an outlet for voicing his frustrations about Sarah. • Provide an example of an appropriate communication method that should have been used in this situation. o Consider the appropriate personnel that should receive these communications. Scenario 2: Jana works in a long-term care facility that cares for all types of patients. Jana receives emails from multiple coworkers throughout the day, but today she received the following email from Sean: Hi Jana, I noticed that I DIDN’T receive your monthly report yesterday. I NEED to get it as soon as possible TODAY so that I can finish the final report. Thanks, Sean Write a 175+word response to the following prompts: • Explain how Jana might perceive the tone of this email. o Would she feel that Sean is yelling at her or angry? o Would she feel that Sean is expressing urgency in the matter? • Based on your discussion above, do you perceive Sean’s tone to be appropriate or inappropriate? • As a manager, if you had an employee approach you about their discomfort over the tone of the email, explain how you would address the use of capitalization in an email. Scenario 3: Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking his insurance card and asking a couple of follow up questions. Robert asked the assistant to speak up because of some background noise. The assistant starts to speak slower and enunciates her words instead of speaking louder. Write a 175+word response to the following prompts. • Explain whether or not the office assistant reacted appropriately to Robert’s request. • Explain the role perception and age of the patient played in this scenario.