Skills in the Tourism and Hospitality Industry Name of student Name of Class (Course) Lecturer’s Name Name of Institution Location of the Institution Date of Submission Table of Contents Introduction 3 Graduate Degree in Hospitality Management 3 Responsibilities of catering manager 4 Skills Essential for a Catering manager 4 a) Interpersonal communication 4 b) Cultural awareness 5 c) Analytical and Problem Solving skills 5 d) Customer Service 6 e) Leadership qualities and skills 6 References 8 Introduction The tourism and the hospitality industry is a vast sought sector across many regions across the world. Due to the constant travels by business persons individuals and diplomatic missions in different areas it is essential to take into consideration the needs of a career in tourism and hospitality. Since there are varied personalities who travel across different continents and regions it is vital to enhance skills and personal development that go along role of customer orientation in the relationship between manager communications and customer satisfaction. Journal of Hospitality & Tourism Research 40(2) pp.198-209. Nachmias S. and Walmsley A. 2015. Making career decisions in a changing graduate labor market: A Hospitality perspective. Journal of Hospitality Leisure Sport & Tourism Education 17 pp.50-58. National Career Services. September 2017. Catering manager: Food service manager. Available at; nationalcareersservice.direct.gov.uk (Accessed 9th November 2017) Ruetzler T. Baker W. Reynolds D. Taylor J. and Allen B. 2014. Perceptions of technical skills required for successful management in the hospitality industry—An exploratory study using conjoint analysis. International Journal of Hospitality Management 39 pp.157-164. Sisson L.G. and Adams A.R. 2013. Essential hospitality management competencies: The importance of soft skills. Journal of Hospitality & Tourism Education 25(3) pp.131-145. Sucher W. and Cheung C. 2015. The relationship between hotel employees’ cross-cultural competency and team performance in multi-national hotel companies. International Journal of Hospitality Management 49 pp.93-104. [...]
In deciding to study at university, you have taken a major investment decision – to invest in yourself. In this essay you are asked to reflect on an aspect of your own learning. Identify and discuss the key skills required, for a graduate career, in the tourism, hospitality or events* industry. *Address the essay title from the perspective of tourism, hospitality or events, according to your named degree programme. Consider the following in your essay: What are companies in your desired career searching for in graduates – do some research and find out. A good place to start is company job descriptors; use material when possible as to support discussions throughout the essay and place in the reference list. As this essay is likely to be the first formal piece of academic work that you submit, your tutor will consider the essays structure, referencing/citations (in the Harvard format) and your academic writing style and will place emphasis on these within your feedback. This is an intentional strategy to build confidence in your academic writing – and to assist you with essay and academic writing across all of your year one modules - and you are encouraged to make full use of the feedback your tutor provides. An in class one-to-one feedback session will also take place.