Keywords: service procedures characteristics, characteristics of services
In all credibility, every one of the Distinctive Characteristics of Service Businesses can be utilized as a characteristic in defining Internet delivery, however, I realize that Customer Involvement, Intangibility and Heterogeneity will be the best suited one; considering the position of top three.
Customer Participation is considered a feature for the said service because the client would be the someone to do almost all of the job as the service provider confirms and assures the option of the service. The client is the one who would be placing all the information input and scheduling the service, and will be the one to provide any feedback about the service that is received.
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