Q: How to become a Studybay expert?

Create an account. You can do it on our homepage . You need to add your email and your new password. Make sure to click on 'I accept user agreement'. Then you need to provide some more information about yourself. Make sure all the data provided is valid and correct. Also, pay attention to the phone number — it has to be typed in a full international format. If everything is entered right, you should be greeted with a welcoming message. Click 'Start'. To help you with filling out your application, we've created this guide. Go check it out: https://app.intercom.com/a/apps/gg6lv3nt/articles/articles/3399802/show And now that you've filled your application form, you just have to wait for us to check it. It will take no more than two working days to review your application and notify you of our decision by email. We're already looking forward to working with you!

Question 1

How it works?

Accepted Answer

Using Studybay is really simple.

Sign up
Create an account. You can do it on our homepage. All we need is your email address.
Create a project
Now, when you're on your profile, click “Create a Project” to start a new project.
Tell us about what needs to be done — make sure your requirements are clear, and instructions are complete. Enter all the relevant information about your project. It will help experts set fair prices right away, and you'll be able to find the best expert sooner.
If there's some extra information, like a reference that needs to be taken into account, upload it by clicking 'Attach'. Don't share any personal information through this file — it would be considered a violation of our Terms and Conditions and may lead to your account's permanent blocking.
You can set your deadline on this page as well.
When you're done filling out your project, press 'Create' to submit your project. Now it will be displayed to experts, and they will place their bids on it. 
Don't worry if you forgot to mention something important in your instructions. Click “Edit Details” on your project's page to add/change your project requirements.
Choose an expert
When you're ready to hire someone, click Hire This Expert next to an expert of your choice. Feel free to chat with every expert before making a decision — this may help you make sure that the expert understands your requirements correctly and is capable of helping you with your project.
Once you choose an expert that fits your project, you are redirected to the checkout page. Choose your payment option: one-time payment or partial payment.
The one-time payment is just a one-time full payment with only a service fee added. Service fee is a percentage-based commission we add to all payments. You can learn more about this fee here: https://studybay.com/info/license/
The partial payment is a payment split into two transactions: 30% and 70% payments, respectively. Additionally, there's a 10% fee added for using this payment option, along with the usual service fee. This option suits long-term projects best. Keep in mind that in this case the final file for your project can only be downloaded after the second transaction is completed.
Now choose any payment method that fits you, fill out the payment details, and get ready to get your project done!

Question 2

Why didn't my payment go through?

Accepted Answer

Sometimes payments don't go through. There are several reasons why this can happen, but there's only one solution to the problem.

Since our bank is located in Europe, every transaction of yours is considered international. Policies on such payments vary from bank to bank. So the easiest way to solve this problem is just to contact your bank and ask them to authorize international payments. That's it. Also, sometimes banks take your funds and put them on hold without processing the transaction and sending money to us. In such a case, just ask your bank to cancel the pending transaction.

Question 3

What are the bonuses, how can I use them?

Accepted Answer

Bonus funds are a virtual currency with no monetary value outside of our platform. You can use bonus funds (aka bonuses) for a discount.

You can pay up to 50% of your project's total price using bonuses. So it is not possible to pay for a project using only your bonus funds. Also, you can't withdraw bonus funds from your account or use them for partial payment.

Your bonus funds will be taken into account automatically at the checkout if you choose one-time payment.

There are two ways to receive bonuses: using a promo code, inviting a friend.

Question 4

Can I cancel my project?

Accepted Answer

Yes, you can, and there are several ways to do it. First of all, check the status of your project. You can only get a refund if the status of your project is Under Warranty.  1. Go to your project page and click “Cancel” at the top of the page.

Go to your project page and click “Cancel” at the top of the page.
As soon as you click it, the canceling request is sent to your expert. When your expert accepts this request, your project will be returned to the auction, and the funds will be transferred back to your Studybay account. Please mind, the project will be canceled only by mutual agreement. Canceling is available only if there is still more than 50% of the estimated time left before the deadline, and your expert hasn't uploaded the final file.
Even if your expert has already uploaded some files or there is less than 50% of the estimated time left before the deadline, you still have a chance to cancel a project.
First of all, notify your expert about your decision. Your expert will then upload an empty document as the final file, and the Request A Refund button will appear on your project page. Submit a request, stating 'Mutual agreement' as a reason for the refund. We will review your request within one business day, you'll be notified about our decision by your email and your project page.
Your expert can also accept your request themself. In that case, you two can issue a refund without even getting help from the Studybay team. Once your expert agrees on the terms of your refund, you need to confirm your request once again on your project page. Click Confirm to issue your refund right away.

Question 5

I need a refund. What to do?

Accepted Answer

First of all, check the status of your project. You can only request a refund for your project while it is “Under Warranty”.

Your warranty starts once your expert uploads the final file for your project and lasts for 20 days by default. If your project is still in progress or has already been completed, you wouldn't be able to request a refund, though in the first case all you need to do is to wait until your expert uploads the final file. So, if the status of your project says “Under Warranty”, just go to the project page — there you'll see the button that will help you request a refund.

Now fill out a form and explain what exactly turned out dissatisfying about this project and which parts of your instructions weren't taken into account by your expert. If you have any actual proof of the poor quality of the final file provided by the expert, such as your grading sheet or your professor's commentary, attach it to your refund request.

We will review your request within three business days and make our decision on it. You'll be notified about this decision by email and your project page as soon as the decision is made. Even if your refund request was declined, we would provide the reason why the refund can't be issued. Of course, you can submit your request again, just make sure you are doing it only after you've read our commentary on your previous request with all your attention.

Question 6

How can I withdraw my funds?

Accepted Answer

It's easy. Go to your “Balance” page and create a withdrawal request.

Once you are on the “Balance page”, click the link “Withdraw Funds”. If you are using Studybay on a mobile phone, you might need to switch to the full version of the site to see this option. On the next page, enter the amount of money you want to withdraw, then select a payment method that fits you, and provide your payment information. Then click “Create an Application”.

Normally it takes about three business days to process your withdrawal. You can see the approximate date of completing your withdrawal on your “Balance page”.

Question 7

My expert is not answering in chat. Can I contact them somehow?

Accepted Answer

You can't and shouldn't contact Studybay experts outside of the platform. Sharing any personal information, including but not limited to contact information, goes against our Terms and Conditions and therefore may result in permanently blocking you from the platform. We take any personal data very seriously and we do it for the safety of our users.

However, our support team is always here for you, ready to help you contact your expert. Our support team can reach out to the expert, making them know you're worried.

Mind that expert being online doesn't actually mean they are sitting at their computer right now. So, please, wait for at least 15 minutes before asking our support team to notify the expert about your expert not responding.

Question 8

I can't log in. What do I do?

Accepted Answer

There are several reasons why the system's not allowing you to log in, but let's start with the browser. Make sure you are using Google Chrome or Firefox because Microsoft Edge and Internet Explorer don't function well while using Studybay.

If you can't log in because you've forgotten your password, use a verification code sent to your email. You can request this code while logging in.

If your logging in problem still occurs, try to reset cache and cookies (Ctrl+F5 for Windows and CMD+R for Apple). If none of the above has helped you, please, contact our support team.

Question 9

How can I hire the expert I've cooperated with before?

Accepted Answer

Thankfully, you can invite any expert to your project, including the one that you've been cooperating with on your previous projects. You just need to know their username or be able to find them on the list of experts.

Open the list of all experts — click “Expert Ratings” to get there.
If you know the username of the expert needed, enter it to the search bar, and click “Find an Expert”.
If you don't know their username, or you're just searching for the best expert, pick the subject of your project, and an algorithm shows you the best experts sorted by their ratings.
Click on the right username to go to an expert's profile. On this profile page, click “Hire This Expert”. Then invite this expert to your existing project or create a new project with an invitation to this expert.
If you want to contact more than one expert and send out multiple invitations, click “Hire This Expert” next to each expert you'd like to invite. You can invite up to 10 experts. Click Invite to Project to send your invitation and start creating your project.
Please, mind that you can't hire an expert right away without going through the auction stage. Even if you need one specific expert, and you have sent them an invitation, your project still has to go through the auction stage.

Question 10

How to become a Studybay expert?

Accepted Answer

Create an account. You can do it on our homepage.

You need to add your email and your new password. Make sure to click on 'I accept user agreement'.

Then you need to provide some more information about yourself. Make sure all the data provided is valid and correct. Also, pay attention to the phone number — it has to be typed in a full international format.

If everything is entered right, you should be greeted with a welcoming message. Click 'Start'.

To help you with filling out your application, we've created this guide. Go check it out:https://app.intercom.com/a/apps/gg6lv3nt/articles/articles/3399802/show

And now that you've filled your application form, you just have to wait for us to check it. It will take no more than two working days to review your application and notify you of our decision by email. We're already looking forward to working with you!

Question 11

My application got declined. What can I do?

Accepted Answer

There are several reasons why it can happen, such as invalid information, bad grammar and syntax, plagiarized text, or reapplying before six months has passed. 

The only thing we can recommend is to be true to yourself. Read our “Terms and Conditions” really attentively once again, then try to make your application outstandingly good. Remember that you are applying for a job, and for a serious one. Our experts are called experts for a reason, you need to match our standards to become one. 

But even if your application is declined now, don't get upset. Let this make you even more motivated. Prepare for your next chance and re-apply in 6 months. Hopefully, you will get back to us, but even more skilled and educated. Studybay believes in you!

Question 12

I got a refund request. What can I do?

Accepted Answer

First of all, stay professional. Claiming that it's unfair and expressing your frustration to your client won't help your case. It doesn't have anything to do with you personally.

Things you should NOT do:

Being unprofessional with your client, blaming them, claiming them to be a scammer.
Asking Studybay to cancel the refund request just because you feel it's unfair. It doesn't work this way; we won't decline any request until we go straight to facts and review the whole case. Be sure, we'll make a fair decision.
Sending your refund appeal in the support chat. It is unnecessary, you can appeal right on your project page.

Things you should do:

Remaining calm and professional. If there's no reason to request, we will decline it. Mind we are on the same boat with you, and we also don't want to lose money.
Trying to understand why your client has requested a refund. Usually, it doesn't happen out of the blue. Think of the feedback you've gotten and maybe even reach out to your client to discuss this case. Explain why you think you've done everything according to the brief. Remember that dialog can be really helpful in such a case.

Question 13

It's been three days, but I have not received my payment.

Accepted Answer

Most of the time, we process withdrawals within three business days, but sometimes there are some complications. So make sure to have a properly setup account.

Your PayPal or Payoneer accounts have to be properly and fully verified. Otherwise, your payments won't go through. You can always ask PayPal or Payoneer support for assistance.

If you are using card withdrawal, make sure your bank allows international transactions.

Question 14

Can I change my account details?

Accepted Answer

Yes, you can. The only thing you can't change is your username. It is set up permanently, so make sure you are using the one you want in the long run.

To change your account details, pass an ID check. Send us a selfie with your ID in good quality and lighting. Also, there needs to be a piece of paper with the current date written on it on this selfie. So that we knew it's really you. You can send this selfie right to the support team via chat or tosupport@studybay.com

Question 15

What is rating, and how does it work?

Accepted Answer

On Studybay, experts are ranked by clients on a 5 point scale. An average value is a decimal number and is used to form the average user rating. This rating reflects if the expert is capable of delivering projects on time, if their projects get refunded, and if clients generally like cooperating with them. Each expert's rating is recalculated daily and takes the last 150 completed projects into account.

There is a number of additional factors that may increase the expert's rating:

Positive reviews by clients;
No overdue projects;
No refunds issued for the projects;
Confirmation of completing projects halfway to the deadline;
A high percentage of confirmations when taking new projects.

The expert's rating and their bids are the most important factors affecting the possibility of being chosen by the clients. So every expert needs to complete their projects on time and provide high-quality final files to avoid getting refund requests.

If the expert has less than three completed projects, they'll have a 'Newbie' tag next to their username. Their rating will be calculated and visible for the clients only after they complete three projects.

To maintain the quality of our service, our new experts have some restrictions:

New experts on Studybay can't upload any files to the projects at the auction before they start working on these projects;
New experts on Studybay can't work on more than four projects at the same time.

How's the rating calculated

The expert's rating is calculated with the help of the following formula:

where

r: is a writer's general rating;
k: is the number of latest orders used to calculate rating, set to 150 by default. If a writer has less than 150 orders, this value is equal to the number of completed orders;
x_i: is a user's rating of completed order i;
α_i: is a complexity coefficient of the order i;
σ_i: is a coefficient of time of an order i. It's used so that the newer orders would affect rating more than older orders. For the last 40 orders this value is equal to 1, then decreasing linearly to 0.5 for order 41-100, finally linearly decreasing to 0.005 for orders 101-150;
n_j: is a set of additional negative factors decreasing a writer's rating;
p_m: pm is a set of additional positive factors increasing a writer's rating.

If the result doesn't fall into the range between 1 and 5, it gets a value of 1 or 5, whichever is closer to the result.

So, the rating calculation for the project 'i' (x_i) goes like this:

First, a base rating 'x_i' is calculated. There are two possibilities.

That the client has rated the expert's completed project. In this case, the base rating 'xi' equals the rating given by the client.
That the warranty period has expired, but the client hasn't rated the expert's completed project. In this case, base rating 'x_i' equals 5 by default.

Then, the base rating may be modified by various coefficients due to negative factors, such as:

Completing the project after the deadline: x_i=x_i-0.5
Not confirming working on the project halfway to the deadline: x_i=2

There are two exceptional cases: if the expert hasn't confirmed their progress due to a valid reason, has taken the project back, and has carried it out; or if the expert has already uploaded the final paper and has completed the project.

Issuing the refund for the project:

A full refund (100%) to the client: x_i=1;
A split one between the client and the expert: 'x_i' gets a value between 1.0 and 4.5, depending on what percentage has been refunded to a client (fully crediting the project to the expert: x_i=4.5).

Also, there's a complexity coefficient of the project 'i' that matters: a complexity coefficient indicates the complexity of the completed project and is associated with the project price.

To prevent any abuse of the rating system, all the projects priced less than $5 get a complexity coefficient close to zero. The coefficient increases up to 0.9 for projects costing up to $40. And for the projects priced more than $150 this coefficient equals 1.5.

Additional factors that can affect project complexity:

Any rating set by a client's feedback is more valuable than the rating set automatically. If the user rating for a project has been set automatically, for this project i=i*0.7.
If the expert has completed a project marked as 'premium', for this project i=i*2.
Additional positive and negative factors (n_j and p_m) may be applied to a calculated rating if:
- the expert often declines new projects after bidding and being hired (more than 30%): -0.5;
- the expert confirms more than 95% of projects when hired: +0.1;
- refunds have been issued for more than 20% of the projects completed by the expert: -0.4;
- the expert has more than 20% overdue projects: -0.4.

Top experts

On 'Top Experts' page, Studybay experts are separated by their specialty, then sorted based on general rating and the number of completed projects on the selected subject. Each subject has its own Top Experts feed. The expert's position is calculated with the help of the following formula:

where

Φ: is a writer's total rating;
Ψ: is a number of orders completed by the writer in a given discipline;

Experts are placed on the 'Top Expert' feed for a certain subject only if they have completed projects on that subject or have set this subject as their specialty on their profile. Experts tagged as 'Newbie' can also appear on this feed if they complete projects on the selected discipline. If the expert hasn't set a certain subject as their specialty and the expert has no completed projects on that subject, they won't appear on the 'Top Experts' feed for that subject.

Question 16

How does verification work?

Accepted Answer

On Studybay, you may get a fancy “Verified Expert” badge once you confirm your identity and education. Being verified helps you look more reliable to your clients and get more projects, also it's a requirement to achieve high ranks, which helps lower commission on your projects.

However, verification is available only to experts of the 'Mentor' rank that have fulfilled the requirements. You need to complete 25 projects while being on that rank.

The first thing you need to do to be verified is to obtain a scan or a picture of your state-issued ID (driving license will do as well), and your educational documents. When you have the documents ready, follow these simple steps:

Open your Settings, then click on Verification.
Enter the number of your first document, for example, of your ID. Click 'Upload Scan' and choose the right file. Read our Privacy Policy and confirm that you agree with its terms. Click 'Save' to submit the document.
Now it's time to upload your second document. Remember that we require at least two docs to get you verified.
Click 'Add Document', and go throug the step 2 again, but this time for your educational document — enter its number, choose the file, and upload it.
Take a look at your verification page now. If it has two uploaded files, with corresponding document numbers, listed as 'Pending', then you're done! Now just wait for us to review your documents. This will take up to five business days.

Congratulations! Now you have a 'Verified Expert' badge on your profile.

Question 17

My account is blocked/restricted. Can I restore it?

Accepted Answer

Unfortunately, you can't. There must have been some violations of our Terms and Conditions that lead to the blocking of your account. And we take our rules very seriously. So all the decisions made about restrictions are permanent and can't be appealed to. The only case when you can appeal is when your account is temporarily blocked for an ID check.

Question 18

What is Studybay?

Accepted Answer

Studybay is an online platform connecting ambitious students and top experts from all over the world. It's a great place where people can cooperate to succeed in learning or share their expertise. You can find an expert in any subject here on Studybay and connect with them directly via our secure chat, without intermediaries.

Thousands of new projects in all subjects are getting done with the help of Studybay every day. We take an innovative approach to work, using all the modern tools, and constantly developing new ones. It helps us reduce the cost of each project and provide users with affordable high-quality study assistance as soon as they need it.

We provide a 20-day warranty on each project so that every client could make any edits, if needed, for free. Only after the client accepts their project as completed, we transfer payment to the expert.

We use fast, convenient, and modern payment tools and solutions, such as Paypal, Payoneer, Visa/Mastercard, for payments and withdrawals. And we're constantly working on adding more options.

We care about security, therefore we encrypt all personal data to make every user feel safe while using Studybay and we don't share any personal information with any third parties without your permission.

Learn more about Studybay here: https://studybay.com/info/license/

And, of course, our Support team is here for you 24/7. Feel free to contact us whenever you need it!

Question 19

Where is Studybay located?

Accepted Answer

Studybay is a part of StudyWorld Media holding. It's an international company group focused on providing education services and developing innovative decisions for education worldwide. Studybay is incorporated under the laws of Malta, so its headquarters are located at Angelica Court No 4, Giuseppe Cali Street, Ta Xbiex, XBX 1425, Malta.

Question 20

How to register in Studybay?

Accepted Answer

Just sign up on our homepage. All we need to create an account for you is your email address.

Question 21

Studybay how to write a review?

Accepted Answer

There are multiple websites where you can leave an honest service review, including your review on using Studybay, such asTrustpilot,SiteJabber,Reviewcentre, etc. Speaking of your reviews within the platform, you can always rate an expert you've chosen for your project right after your project is completed. And if you want to rate your whole experience on Studybay, just get in touch with our support to let us know your feedback directly.

Question 22

Studybay how to see your review?

Accepted Answer

There are multiple websites where you can leave an honest service review, including your review on using Studybay, such asTrustpilot,SiteJabber,Reviewcentre, etc. Speaking of your reviews within the platform, your rates and reviews on experts you've been collaborating with are always displayed on their profiles.

Question 23

How does Studybay work site charge?

Accepted Answer

Prices on Studybay are open to negotiations yet usually start at about $15 per page. Your final price depends on the payment method, the expert's bid, and the specifics of your project.

Question 24

How do you pay Studybay and what is full price?

Accepted Answer

There are two payment options available on Studybay.

The one-time payment is just a one-time full payment with only a service fee added. Service fee is a percentage-based commission we add to all payments. You can learn more about this fee here: https://studybay.com/info/license/

The partial payment is a payment split into two transactions: 30% and 70% payments, respectively. Additionally, there's a 10% fee added for using this payment option, along with the usual service fee. This option suits long-term projects best. Keep in mind that in this case the final file for your project can only be downloaded after the second transaction is completed.

Studybay uses fast, convenient, and modern payment tools and solutions, such as Paypal, Payoneer, Visa/Mastercard, for payments and withdrawals. And we're constantly working on adding more options.

Question 25

How much does Studybay charge for service and commission fee?

Accepted Answer

Prices on Studybay are open to negotiations yet usually start at about $15 per page. Your final price depends on the payment method, the expert's bid, and the specifics of your project.

Question 26

How do I close my Studybay account?

Accepted Answer

If you no longer need your Studybay account, let us know at support@studybay.com or via chat with the support team. Normally we keep your personal info for as long as your account is active, but sometimes we can keep it for longer to comply with our legal or professional obligations.

Question 27

How to cancel Studybay?

Accepted Answer

There's no subscription or regular payment so there's actually nothing to cancel. But if you no longer need your Studybay account, let us know at support@studybay.com or via chat with the support team. Normally we keep your personal info for as long as your account is active, but sometimes we can keep it for longer to comply with our legal or professional obligations.

Question 28

How to choose a good writer on Studybay?

Accepted Answer

Feel free to chat with every expert bidding on your project before making a decision — this may help you make sure that the expert understands your requirements correctly and is capable of helping you with your project. Also, compare their bids and check their ratings and expert profiles to find more details about their skills and experience.

Question 29

Is Studybay legit?

Accepted Answer

Studybay is absolutely legit. Studybay is a part of StudyWorld Media holding. It's an international company group focused on providing education services and developing innovative decisions for education worldwide. Studybay is incorporated under the laws of Malta, so its headquarters are located at Angelica Court No 4, Giuseppe Cali Street, Ta Xbiex, XBX 1425, Malta. Studybay team believes that every communication between student and expert should be based on respect, and honesty is the key to any successful cooperation. This is why they consider following their Honor Code one of the most important things while using Studybay.

Learn more about Studybay Honor Code: https://studybay.com/info/honorcode/

Question 30

Is Studybay reliable?

Accepted Answer

Studybay is absolutely reliable, in fact, it's commonly used by the students of the world's top universities.

Thousands of new projects in all subjects are getting done with the help of Studybay every day. We take an innovative approach to work, using all the modern tools, and constantly developing new ones. It helps us reduce the cost of each project and provide users with affordable high-quality study assistance as soon as they need it.

We provide a 20-day warranty on each project so that every client could make any edits, if needed, for free. Only after the client accepts their project as completed, we transfer payment to the expert.

Question 31

Is Studybay safe?

Accepted Answer

Yes, Studybay is safe. We care about security, therefore we encrypt all personal data to make every user feel safe while using Studybay and we don't share any personal information with any third parties without your permission. Learn more about our Privacy Policy here: https://studybay.com/info/privacy/

Question 32

Is Studybay fake?

Accepted Answer

No, Studybay is not fake. Studybay is a reliable online platform connecting ambitious students and top experts from all over the world since 2011. It's a great place where people can cooperate to succeed in learning or share their expertise. You can find an expert in any subject here on Studybay and connect with them directly via our secure chat, without intermediaries. We had helped more than 3 million students over the past years and keep on improving learning processes taking an innovative approach to work, using all the modern tools, and constantly developing new ones.

Learn more about Studybay here: https://studybay.com/info/license/

Frequently Asked Questions

What is Studybay?

Where is Studybay located?

How to register on Studybay?

How to write a review on Studybay?

How does Studybay work and how much does the site charge?

How do you pay Studybay and what is full price?

How much does Studybay charge for service and commission fee?

How do I close my Studybay account?

How to cancel Studybay account?

How to choose a good writer on Studybay?

Is Studybay legit?

Is Studybay reliable?

Is Studybay safe?

Is Studybay fake?

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