You need to add your email and your new password. Make sure to click on "I accept user agreement".
Then you need to provide some more information about yourself. Make sure all the data provided is valid and correct. Also, pay attention to the phone number — it has to be typed in a full international format.
If everything is entered right, you should be greeted with a welcoming message. Click "Start".
And now that you've filled your application form, you just have to wait for us to check it. It will take no more than two working days to review your application and notify you of our decision by email. We're already looking forward to working with you!
My application got declined. What can I do?
There are several reasons why it can happen, such as invalid information, bad grammar and syntax, plagiarized text, or reapplying before six months has passed.
The only thing we can recommend is to be true to yourself. Read our “Terms and Conditions” really attentively once again, then try to make your application outstandingly good. Remember that you are applying for a job, and for a serious one. Our experts are called experts for a reason, you need to match our standards to become one.
But even if your application is declined now, don't get upset. Let this make you even more motivated. Prepare for your next chance and re-apply in 6 months. Hopefully, you will get back to us, but even more skilled and educated. Studybay believes in you!
I got a refund request. What can I do?
First of all, stay professional. Claiming that it's unfair and expressing your frustration to your client won't help your case. It doesn't have anything to do with you personally.
Things you should NOT do:
Being unprofessional with your client, blaming them, claiming them to be a scammer.
Asking Studybay to cancel the refund request just because you feel it's unfair. It doesn't work this way; we won't decline any request until we go straight to facts and review the whole case. Be sure, we'll make a fair decision.
Sending your refund appeal in the support chat. It is unnecessary, you can appeal right on your project page.
Things you should do:
Remaining calm and professional. If there's no reason to request, we will decline it. Mind we are on the same boat with you, and we also don't want to lose money.
Trying to understand why your client has requested a refund. Usually, it doesn't happen out of the blue. Think of the feedback you've gotten and maybe even reach out to your client to discuss this case. Explain why you think you've done everything according to the brief. Remember that dialog can be really helpful in such a case.
It's been three days, but I have not received my payment.
Most of the time, we process withdrawals within three business days, but sometimes there are some complications. So make sure to have a properly setup account.
Your PayPal or Payoneer accounts have to be properly and fully verified. Otherwise, your payments won't go through. You can always ask PayPal or Payoneer support for assistance.
If you are using card withdrawal, make sure your bank allows international transactions.
Can I change my account details?
Yes, you can. The only thing you can't change is your username. It is set up permanently, so make sure you are using the one you want in the long run.
To change your account details, pass an ID check. Send us a selfie with your ID in good quality and lighting. Also, there needs to be a piece of paper with the current date written on it on this selfie. So that we knew it's really you. You can send this selfie right to the support team via chat or to
What is rating, and how does it work?
On Studybay, experts are ranked by clients on a 5 point scale. An average value is a decimal number and is used to form the average user rating. This rating reflects if the expert is capable of delivering projects on time, if their projects get refunded, and if clients generally like cooperating with them. Each expert's rating is recalculated daily and takes the last 150 completed projects into account.
There is a number of additional factors that may increase the expert's rating:
Positive reviews by clients;
No overdue projects;
No refunds issued for the projects;
Confirmation of completing projects halfway to the deadline;
A high percentage of confirmations when taking new projects.
The expert's rating and their bids are the most important factors affecting the possibility of being chosen by the clients. So every expert needs to complete their projects on time and provide high-quality final files to avoid getting refund requests.
If the expert has less than three completed projects, they'll have a "Newbie" tag next to their username. Their rating will be calculated and visible for the clients only after they complete three projects.
To maintain the quality of our service, our new experts have some restrictions:
New experts on Studybay can't upload any files to the projects at the auction before they start working on these projects;
New experts on Studybay can't work on more than four projects at the same time.
How's the rating calculated
The expert's rating is calculated with the help of the following formula:
is a writer's general rating;
is the number of latest orders used to calculate rating, set to 150 by default. If a writer has less than 150 orders, this value is equal to the number of completed orders;
is a user's rating of completed order i;
is a complexity coefficient of the order i;
is a coefficient of time of an order i. It's used so that the newer orders would affect rating more than older orders. For the last 40 orders this value is equal to 1, then decreasing linearly to 0.5 for order 41-100, finally linearly decreasing to 0.005 for orders 101-150;
is a set of additional negative factors decreasing a writer's rating;
pm is a set of additional positive factors increasing a writer's rating.
If the result doesn't fall into the range between 1 and 5, it gets a value of 1 or 5, whichever is closer to the result.
So, the rating calculation for the project "i" (xi) goes like this:
First, a base rating "xi" is calculated. There are two possibilities.
That the client has rated the expert's completed project. In this case, the base rating "xi" equals the rating given by the client.
That the warranty period has expired, but the client hasn't rated the expert's completed project. In this case, base rating "xi" equals 5 by default.
Then, the base rating may be modified by various coefficients due to negative factors, such as:
Completing the project after the deadline: xi=xi-0.5
Not confirming working on the project halfway to the deadline: xi=2
There are two exceptional cases: if the expert hasn't confirmed their progress due to a valid reason, has taken the project back, and has carried it out; or if the expert has already uploaded the final paper and has completed the project.
Issuing the refund for the project:
A full refund (100%) to the client: xi=1;
A split one between the client and the expert: "xi" gets a value between 1.0 and 4.5, depending on what percentage has been refunded to a client (fully crediting the project to the expert: xi=4.5).
Also, there's a complexity coefficient of the project "i" that matters: a complexity coefficient indicates the complexity of the completed project and is associated with the project price.
To prevent any abuse of the rating system, all the projects priced less than $5 get a complexity coefficient close to zero. The coefficient increases up to 0.9 for projects costing up to $40. And for the projects priced more than $150 this coefficient equals 1.5.
Additional factors that can affect project complexity:
Any rating set by a client's feedback is more valuable than the rating set automatically. If the user rating for a project has been set automatically, for this project i=i*0.7.
If the expert has completed a project marked as "premium", for this project i=i*2.
Additional positive and negative factors (nj and pm) may be applied to a calculated rating if:
the expert often declines new projects after bidding and being hired (more than 30%): -0.5;
the expert confirms more than 95% of projects when hired: +0.1;
refunds have been issued for more than 20% of the projects completed by the expert: -0.4;
the expert has more than 20% overdue projects: -0.4.
On "Top Experts" page, Studybay experts are separated by their specialty, then sorted based on general rating and the number of completed projects on the selected subject. Each subject has its own Top Experts feed. The expert's position is calculated with the help of the following formula:
is a writer's total rating;
is a number of orders completed by the writer in a given discipline;
Experts are placed on the "Top Expert" feed for a certain subject only if they have completed projects on that subject or have set this subject as their specialty on their profile. Experts tagged as "Newbie" can also appear on this feed if they complete projects on the selected discipline. If the expert hasn't set a certain subject as their specialty and the expert has no completed projects on that subject, they won't appear on the "Top Experts" feed for that subject.
How does verification work?
On Studybay, you may get a fancy “Verified Expert” badge once you confirm your identity and education. Being verified helps you look more reliable to your clients and get more projects, also it's a requirement to achieve high ranks, which helps lower commission on your projects.
However, verification is available only to experts of the 'Mentor' rank that have fulfilled the requirements. You need to complete 25 projects while being on that rank.
The first thing you need to do to be verified is to obtain a scan or a picture of your state-issued ID (driving license will do as well), and your educational documents. When you have the documents ready, follow these simple steps:
Open your Settings, then click on Verification.
Now it's time to upload your second document. Remember that we require at least two docs to get you verified.
Click "Add Document", and go throug the step 2 again, but this time for your educational document — enter its number, choose the file, and upload it.
Take a look at your verification page now. If it has two uploaded files, with corresponding document numbers, listed as "Pending", then you're done! Now just wait for us to review your documents. This will take up to five business days.
Congratulations! Now you have a "Verified Expert" badge on your profile.
My account is blocked/restricted. Can I restore it?
Unfortunately, you can't. There must have been some violations of our Terms and Conditions that lead to the blocking of your account. And we take our rules very seriously. So all the decisions made about restrictions are permanent and can't be appealed to. The only case when you can appeal is when your account is temporarily blocked for an ID check.
Submit your best paper
Cross out plagiarism & grammar errors in your writing for FREE