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According to Walt Disney, passion for your business can attract new clients easily without incurring unnecessary expenses on advertisement. He argues that, nurturing a culture that is centered on customers is already a business opportunity. It is estimated that 60 percent of customers are willing to incur extra expenses to get better customer service. It is also a fact that 90 percent of consumers will shift from competitors to new companies due to poor customer service. So, how can a business person capture such straying customers and furthermore make their business ventures enticing? The first thing is to be honest to your customers and ensure that you don’t fail to keep your promise.

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ways to attend to customers in an organization in order to portray friendliness

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