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C) What is ISO 9001? ISO 9001 is the quality management system recognized internationally. This system controls the processes that are used to produce products and provide services. The standards govern all organizarions regardless of the type, products offered or size (ISO, n.d). Explain how Portakabin follows the four steps in the Control Process? Setting standards: The company has clear standards that are followed. Portakabin Contacts customers to ensure that they are happy, while providing 5 and 20 year warranties. These ensure that the organization can receive feedback regarding the quality of their products. What are the main factors in Portakabin's success? The key success factor for the company’s success is the focus on customers while ensuring that the products have a world-class quality.

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Business
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Portakabin: The Importance of Quality in Creating Competitive Advantage

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