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x 5.2 Conflict Management………………………………………………………………. Total Quality Management & Business Excellence, 2x(2), 141-157. Retrieved 27 July 2016 Kirkley, C., Bamford, C., Poole, M., Arksey, H. F. Employee turnover and operational performance: the moderating effect of group‐oriented organisational culture. Human Resource Management Journal, 22(2), 216-2xx. Retrieved 27 July 2016 Robbins, S. Internal marketing, organisational culture, job satisfaction, and organisational performance in non-life insurance. The Service Industries Journal, x0(6), 79x-809. Retrieved 27 July 2016 Sultan, N., & van de Bunt-Kokhuis, S. D., & Ekman, I. Organisational culture and change: implementing person-centred care. Journal of health organization and management, 26(2), 175-191. The administration and improvement of our colleagues are recognized as significant to the achievement of the business.

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