Case Study Stage 2: Business Process Analysis and Functional Requirements for Kelly's Salon

First Step The first step is initiated when the client calls Kelly’s Salon for an appointment. The only process in this first stage is the offering of a standard greeting by Kelly’s employee at the salon to the client who had made the call. The output that is obtained during at this stage knows what exactly the customer wants. Second Step The second step is usually characterized by the obtaining of the client’s personal details. The process that takes place here is the verification of the client’s identity in the system. The output that is typically obtained in this step is the style needed and the time availability of the client. This step is also vital in that it aids one in understanding the need for convenience of both parties that is the customer and the employees in the offering of the services. Step Four It is in this step that the employee checks the stylist availability and times and advises the customer. The processing is usually assessing if the dates and times selected...