I have a cellphone, but I have no Google, I have no gaggle.
Perhaps the most damaging aspect of the Obamacare tech nightmare is how wholly predictable it all was. Anyone who has been involved in building the most rudimentary of web operations knows nothing ever works as it's supposed to. Even awesome Apple, mighty Microsoft, and gargantuan Google miss deadlines.
I don't know how to write a novel in the world of cellphones. I don't know how to write a novel in the world of Google, in which all factual information is available to all characters. So I have to stand on my head to contrive a plot in which the characters lose their cellphone and are separated from technology.