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Microsoft ® Excel ® Exercise

Write a 1-page response for each of the following telephone support scenarios. You are working at a support desk for a company providing on-site and telephone support to customers with various Microsoft® Office questions. Your customers include people both in your company and outside of your company. Most of them have only a limited understanding of Office. Scenario 1: A business professional calls the support desk looking to use Excel® to organize data for the monthly expense report. He has never used Excel® prior to this and has inquired about the functions that would support him with this task. Scenario 2: A man calls the support desk and is having difficulties with his Excel® spreadsheet. He has been trying to track his monthly grocery spending to find the daily average he spends on food. The spreadsheet is organized by day, and for the days in which no groceries were purchased, he enters zero. He is seeking assistance from the support desk to calculate the correct monthly average. Scenario 3: A local grocery store owner has created a spreadsheet containing the types of inventory she carries within the store. The spreadsheet contains 235 different kinds of inventory, defined by price, quantity on hand, ordered quantity, and category. Every time she scrolls through the data set, she loses her placement. She is seeking assistance from the support desk to effectively scroll through the data sheet and manage this large data set. Encompass the following in each response: Identify a general approach for facilitating a customer over the telephone. What are possible challenges in this scenario? What strategies would help you overcome the challenges? If causes to the problem or question described by the customer are unclear in the scenario, how do you further diagnose the problem or question? Once the causes have been identified, describe step-by-step troubleshooting instructions to help the customer complete the task. What if the customer has problems understanding or following your instruction? Briefly explain an alternative solution.
Write a 1-page response for each of the following telephone support scenarios. You are working at a support desk for a company providing on-site and telephone support to customers with various Microsoft® Office questions. Your customers include people both in your company and outside of your company. Most of them have only a limited understanding of Office.
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Assignment ID
9095
Discipline
Type
CREATED ON
December 12, 2015
COMPLETED ON
December 14, 2015
Price
$40
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Latest reviews for Drsuccess1
taniatania49
December 3, 2016
taniatania49
Wasn't follow the structure that I show.
masonsmommy1236
December 3, 2016
masonsmommy1236
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nawaf912745
December 2, 2016
nawaf912745
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