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Microsoft Word Exercise

Part I Complete thefollowing tasks by using the Microsoft® Word document provided in the course materials: Change the document body to left alignment. Correct any header and footer misspellings. Margins must be set at 1 inch. Wrap text around graphics. Insert page numbers within the header. Replace the existing date by using the Auto Date function. The hanging indention for all paragraphs must be set at .25 inch. Create a comment for the introductory paragraph. Change bullet point styles. Create a table of contents using the Table of Contents feature provided in Word. Part II Write a 1-page response for each of the following telephone support scenarios: You are working at a support desk for a company providing on-site and telephone support to customers with various Microsoft® Office questions. Your customers include people both in your company and out of your company. Most of them have only a limited understanding of Office. Scenario 1: A student planning to attend a local university in the fall has been told to purchase word processing software for an English class. He is currently looking to buy Word but wants to know the major functions of this software. Scenario 2: A woman who owns her own business calls the support desk looking to create a Word template for mail sent to customers. She wants each letter to look similar. She is also tired of cutting and pasting her company logo and contact information into each letter. Scenario 3: An employee working in the human resources department of your company is writing the employee handbook. He wants to insert various headers and footers in different sections of the handbook but needs it all to be contained in a single Word file. He tells you that he has already set section breaks within the handbook, but all headers and footers he has inserted are the same for all sections. He asks you why this is happening and how he might fix it. Encompass the following in each response: Identify a general approach for facilitating a customer over the telephone. What are possible challenges in this scenario? What strategies would help you overcome the challenges? If causes to the problem or question described by the customer are unclear in the scenario, how do you further diagnose the problem or question? Once the causes have been identified, describe step-by-step troubleshooting instructions to help the customer complete the task. What if the customer has problems understanding or following your instructions? Briefly explain an alternative solution.
Part I Complete thefollowing tasks by using the Microsoft® Word document provided in the course materials: Change the document body to left alignment. Correct any header and footer misspellings. Margins must be set at 1 inch. Wrap text around graphics. Insert page numbers within the header. Replace the existing date by using the Auto Date function.
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Assignment ID
8819
Discipline
Type
CREATED ON
December 3, 2015
COMPLETED ON
December 5, 2015
Price
$40
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queenbrinessa81
December 2, 2016
queenbrinessa81
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December 1, 2016
ltwagner2222
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vitstar
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