Studybay uses cookies to ensure that we give you the best experience on our website. By continuing to use Studybay you accept our use of cookies view more on our Cookie Policy
How can I earn money with StudyBay Top writers
Order Assignment
This order has already been completed on Studybay
On Studybay you can order your academic assignment from one of our 45000 professional writers. Hire your writer directly, without overpaying for agencies and affiliates! Check price for your assignment
9 total offers received. Writer hired: academicpanther

A Solution Plan - ISO 20000

A Solution Plan - ISO 20000 Length: 3000 words Task Read: “Tangle Corp ITSM Case Study – The Road to ITIL & ISO 20000” (This is the same text as A2) Tangle Corp is a fictional corporation based in Australia which sells widgets to national customers. The background information regarding Tangle can be found in the document above (posted in Resources on Interact) and it represents all of the research and information you have been able to obtain on that company. Tangle’s senior managers are seriously considering pursuing ISO 20000 certification and to give them some initial guidance on how to proceed they have called in an expert consultant - you! For this task you are to take on the role of external ISO 20000 certification consultant. You have been engaged by the senior executive team of Tangle to provide to them a draft plan outlining the key areas of concern, and how they should tackle them. This is a summary solution plan, it is not an instructional guide, but it must include reasoning and logic to explain the value of your advice. This is not a “sales pitch” by you, it is the beginning of a real plan to implement ISO 20000 for Tangle. It should respond directly and specifically to the challenges presented in the Tangle background document. Consider the four areas of concern highlighted in the Tangle background document; management, IT staff, operations staff and IT processes. From your knowledge of ISO 20000 and its implementation, consider the following questions/requirements. Be sure to give your reasoning and justification for your views and your recommendations. • Discuss two executive management related challenges and explain what answers or solutions Tangle should consider appropriate to address them. • Discuss two challenges from the IT staff and explain what answers or solutions Tangle should consider appropriate to address them. • Discuss two challenges from the operational staff (IT customers) and explain what answers or solutions Tangle should consider appropriate to address them. • Discuss two IT process related challenges and explain what answers or solutions Tangle should consider appropriate to address them. • Discuss two other important challenges that you predict Tangle is likely to face (which were NOT covered in the background material), and give your recommendations for how to address those. Rationale This assessment task will assess the following learning outcome/s: • be able to critically evaluate the function and purpose of ISO 20000 in a business context. • be able to identify and analyse business challenges to implementing ITIL and ISO 20000. • be able to design an ITIL and ISO 20000 implementation strategy for an organisation. • be able to identify and theorise risks and predict likely consequences from ITIL and ISO 20000 processes. You will be analysing a fictional company who is considering ISO 20000 certification and you are expected to demonstrate your knowledge of not just the standard but also its adoption and implementation. You will need to use your knowledge from the course material to consider the practical approach needed by this fictional company to solve typical challenges that such an organisation might face. You will use your knowledge to explain and justify your recommended solutions in your own words, but backed by your understanding of the ISO 20000 standard. Presentation Use a business report format, with correct grammatical protocols and accurate spelling, punctuation and word count. Feel free to use headings and bullet-lists where you think this is appropriate. Include a brief introduction and summary. Requirements Word count for this assignment is taken seriously. The word count reflects the level of detail you are required to put into your assignment. Students who exceed the word count by more than 10% will be penalised, and students who exceed word counts by an excessive amount may not have their assignment marked beyond a certain point to ensure fairness to other students who have completed the assignment within the guidelines given. Administrative sections of your assignment such as headings, table of contents, reference list and other diagrams and figures are not included in the word count. In text citations are included as part of your word count. Students who submit in PDF form should include a word count on their cover page. For this assessment you are required to use APA referencing to acknowledge the sources that you have used in preparing your assessment. Please refer to the CSU referencing guide http://student.csu.edu.au/study/referencing-at-csu. In addition a very useful tool for you to use that demonstrates how to correctly use in text referencing and the correct way to cite the reference in your reference list can be found at https://apps.csu.edu.au/reftool/apa-6
A Solution Plan - ISO 20000 Length: 3000 words Task Read: “Tangle Corp ITSM Case Study – The Road to ITIL & ISO 20000” (This is the same text as A2) Tangle Corp is a fictional corporation based in Australia which sells widgets to national customers.
Assignment ID
815922
CREATED ON
14 January 2019
COMPLETED ON
17 January 2019
Price
$40
This order has already been completed on Studybay
On Studybay you can order your academic assignment from one of our 45000 professional writers. Hire your writer directly, without overpaying for agencies and affiliates!
Check price for your Case Study
(case study)
Case Study, Project Management
Price 40 $
Alpha case study
Case Study, Project Management
Price 40 $
Case study
Case Study, Project Management
Price 40 $
Lead manager
Case Study, Project Management
Price 40 $
Statement of work (sow)
Case Study, Project Management
Price 40 $
Program and portfolio
Case Study, Project Management
Price 40 $
Project managemet plan 3 part
Case Study, Project Management
Price 40 $
Ass3
Case Study, Project Management
Price 40 $
An indept report accompanied by gantt charts and budgets
Case Study, Project Management
Price 40 $
Program and portfoldio management
Case Study, Project Management
Price 40 $
Studybay assignment progress timeline
Studybay is a freelance platform where you can order a A Solution Plan - ISO 20000 paper, written from scratch by professors and tutors.
14 January 2019
User posted an order for Project Management
14 January 2019
9 writers responded and offered to do the job for a price between $10 and $115
14 January 2019
User contacted writer academicpanther
14 January 2019
User hired writer academicpanther
17 January 2019
Writer completed order A Solution Plan - ISO 20000 for 3 days, meeting the deadline
17 January 2019
User accepted the job right away and completed the payment
17 January 2019
User left a positive review
In Vitro Stem Cell Assays Study
Biology In Vitro Stem Cell Study Assays (colony assays, embryoid physiques, neurosphere, liquid culture) The intro of proper methods for the analysis of...
Customer Service in KFC
Marketing Mystery shopper or puzzle shopping is tool that that used by market research. Puzzle shopper are work for the watchdog organizations or market...
We see and understand things much less they are but as we are.
Theology Malav Manek XII-C Topic: "We see and understand things not as they are but as we could." Discuss this state in relation to at least two means of...
Marketing Channel Strategies In Rural Emerging Market segments Marketing Essay
Marketing Design of Distribution Network The paper talks about that when a corporation provides its products and services in a rural market, the most...
Other assignments in this discipline
Project management fundamentals
Case Study, Project Management
Price 40 $.
Course projec
Essay, Project Management
Price 30 $.
Project management
Other types, Project Management
Price 40 $.
Scope project
Essay, Project Management
Price 30 $.
Presintation
Other types, Project Management
Price 40 $.
Case study
Case Study, Project Management
Price 40 $.
Project essay
Essay, Project Management
Price 30 $.
Blog posts
Outline, Project Management
Price 30 $.
Project risks
Coursework, Project Management
Price 40 $.
Annotated bibliography
Annotated Bibliography, Project Management
Price 30 $.
Scope assesment
Research Paper, Project Management
Price 40 $.
Video presentation
Speech / Presentation, Project Management
Price 30 $.

Reviews about the work performed

4.9
quality
rating
3
reviews