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Management - Trouble at Amazon , Research Paper

MGT 3023 Group Project: Trouble at Amazon Amazon, well-known for dominating the online retail industry, as well as branching into personal devices and streaming services, is generally a well-regarded company that many would be eager to work for. However, for years reports have emerged from Amazon employees current and past that suggest that working for the giant is less than ideal. For this project, you and your group members will do the following. Reading You and your group must read the following articles: “What Amazon Does to Poor Cities,” The Atlantic, 02/01/2018 “The Life and Death of an Amazon Warehouse Temp,” The Huffington Post, date unknown “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace,” The New York Times, 08/15/2015 “Worse than Wal-Mart,” Salon, 02/23/2014 Analysis Within each article, there are a number of points, stories, and statements that illustrate or resonate with topics we have discussed in class. The goal of this project is to identify and discuss these connections. For this project, you should plan on writing 5-15 pages as a group on these topics. Feel free to divide the work however you choose. Please note that a 5-page paper may be sufficient for a passing or above grade. However, it would be contingent on wellwritten, insightful analysis. If that is lacking and a paper is short, your group could face a low passing or even failing grade. Though there are an infinite number of connections you can make between what occurs in Amazon and the topics and principles we discuss in this class, you will be expected to address at least two topics from the following list below. You must select one topic from Column A and one topic from Column B. Within each topic there are anywhere from one to a handful of questions or takes you could use in crafting your paper. Those can be found in the Appendix at the end of this. I strongly recommend that you take one of two tactics when writing this paper. The first is to address 2-4 questions deeply per topic. The other is to take multiple questions and weave them into a coherent narrative that relates to two or three broad topics. While the articles listed at the beginning of this document (as well as the textbook and lecture slides) should provide a sufficient understanding to write your paper, it is possible that examination of other sources would be necessary to ensure that your paper is more than passworthy (i.e. above a C+). It is therefore recommended that you read other articles provided inthe Appendix of this handout to supplement your analyses. You are also welcome to do your own exploration and research, provided it comes from reliable sources (e.g. peer-reviewed journals, reputable news outlets). Format The paper should be formatted according to the American Psychological Association’s (APA) 6th edition (see Publication Manual of the American Psychological Association, 6th edition). You should use 12-point font, Times New Roman, 1 inch margins, double-spaced. Any creative license with these guidelines will result in penalties (see below). Rubric The breakdown of the grade for this project is as follows. It will be worth 200 points total. Those sections in bold are all or nothing points. Please note that for every day the project is overdue, the group’s grade will be reduced by one letter. Appendix Additional Reading 1) “What it’s really like to work at Amazon, according to employees”, https://www.businessinsider.com/what-its-like-to-work-at-amazon-2018-2 - employeessay-the-management-can-be-hit-or-miss-6 2) “Reminder: Amazon treats its employees like shit”, https://gizmodo.com/reminderamazon-treats-its-employees-like-shit-1792642652 3) “How people who work for Amazon really feel”, https://www.forbes.com/sites/susanadams/2015/08/18/how-people-who-work-foramazon-really-feel/#79cd0f043305 4) “Why Amazon pays some of its works to quit”, https://www.theatlantic.com/business/archive/2018/02/amazon-offer-pay-quit/553202/ 5) “Amazon workers working 55-hour weeks and so exhausted by targets they ‘fall asleep standing up’”, https://www.independent.co.uk/news/uk/home-news/amazon-workersworking-hours-weeks-conditions-targets-online-shopping-delivery-a8079111.html6) “Amazon fights back against accusations of ‘brutal’ worker treatment”, https://money.cnn.com/2015/08/17/technology/amazon-nytimes/index.html 7) “Workplace monitoring gets personal, and employees fear it’s too close for comfort. They’re right.”, http://www.chicagotribune.com/business/columnists/reed/ct-biz-amazonworkplace-privacy-dilemma-robert-reed-0304-story.html 8) “If workers slack off, the wristband will know. (And Amazon has a patent for it.), https://www.nytimes.com/2018/02/01/technology/amazon-wristband-trackingprivacy.html 9) “Accidents at Amazon: workers left to suffer after warehouse injuries”, https://www.theguardian.com/technology/2018/jul/30/accidents-at-amazon-workers-leftto-suffer-after-warehouse-injuries 10) “Under pressure, afraid to take bathroom breaks? Inside Amazon’s fast-paced warehouse world”, https://www.seattletimes.com/business/amazon/under-pressure-afraid-to-takebathroom-breaks-inside-amazons-fast-paced-warehouse-world/ 11) “Amazon offers a peak at its softer side as it lifts the cover on literary donation program,” https://www.seattletimes.com/business/amazon/amazon-offers-a-peak-at-its-softer-sideas-it-lifts-the-cover-on-literary-donation-program/ 12) “Amazon has plans to open its own health clinics for Seattle”, https://www.cnbc.com/2018/08/09/amazon-plans-primary-care-clinics-employees.html 13) “Amazon’s Prime deal in Texas at the expense of local communities”, https://www.houstonchronicle.com/opinion/outlook/article/Amazaon-s-Prime-deal-inTexas-at-the-expense-of-13145075.php My topic is from column B: Organizational Culture and Climate a. Describe the culture at Amazon. Related to the discussion on group processes, how does it emerge? Draw on the processes and elements described in lecture to articulate how Amazon develops and maintains its culture. b. Amazon is in need of a culture change. What levers would you use to try and make those changes? What processes would need to change? What values would you introduce and how would you ensure their staying power?
MGT 3023 Group Project: Trouble at Amazon Amazon, well-known for dominating the online retail industry, as well as branching into personal devices and streaming services, is generally a well-regarded company that many would be eager to work for. However, for years reports have emerged from Amazon employees current and past that suggest that working for the giant is less than ideal.
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