Introduction to Thomas Cook Since establishment, Thomas Make is a well-known name in the travel industry. The group's strategy has gone to enhance the mainstream of the business enterprise. Thomas Cook operates in six geographic sections in 21 countries with 22. 5 million customers. The customers are spoilt with choice of pre-designed travel deals or altering packages according to their requirement. Furthermore, the company also functions as an intermediary between your suppliers and the real estate agents to supply the ability to create holidays/travel for their customers. The primary emphasis of their business is the Customer and they have confidence in providing more than what is expected from them. To be able to live up to this objective the business engages in employing expert workers.