How can I earn money with StudyBay? Top writers
Order Assignment
This order has already been completed on Studybay
On Studybay you can order your academic assignment from one of our 45000 professional writers. Hire your writer directly, without overpaying for agencies and affiliates! Check price for your assignment
18 total offers received. Writer hired: Catlah

CUSTOMER SERVICE TASK 3

CUSTOMER SERVICE DEFINE, COMPARE, EXPLAIN, DISCUS ADVANTAGES & DISADVANTAGES, AND ANALYSE WITH DIAGRAMS. TABLE OF CONTENTS, ASNWERS TO BE NUMBERED AS IT IS IN THE QUESTION TASK ONE IS REPORT ESSAY TASK TWO IS REPORT ESSAY NOTES: 1. TABLE OF CONTENTS 2. GOOD INTRODUCTION 3. EXCELLENT BODY REPORT WITH DIAGRAMS 4. GOOD CONCLUSION 5. REFERENCES ALSO NOTE THAT ALL QUESTIONS MUST BE ANSWERED AND EXPLAIN, DEFINE AND DISCUSS, ACCESS AND EVALUATE ALL QUESTIONS WHERE NECESSARY AND WITH DIAGRAMS WHERE NECESSARY. ………………………………………………………………………………………………………………….. Task 4 RESEARCH PAPER Assessment Method: Individual/Group Work with (Must show visual evidence to the tutor): Individual assessment and reflection (report) USE IBIS HOTEL OR MARRIOT HOTEL FOR EVALUATION 3.1 Assess sources of information and research on customer requirements such as information through customers, staffs, management, customer records and past information 3.2 Carry out research using customer requirements and satisfaction levels for the organization and suggest some potential improvements based on the outcome of the research 3.3 review own performance in the delivery of customer service and make recommendations for improvement. It is very important you arrange all the necessary tools that will assist you in showing customer service delivery and there MUST show Visual evidence for the customer service delivered Textbooks Crouch G et al — Consumer Psychology of Tourism, Hospitality and Leisure — Volume 3 (Cabi Publishing, 2004) ISBN 085199749X Cole G — Management Theory and Practice (Thomson Learning, 2003) ISBN 1844800881 Chattell A — Managing for the Future (Saint Martin’s Press, 1995) ISBN 0312124317 Dawson S — Analysing Organisations (Palgrave Macmillan, 1996) ISBN 0333660951 Goodman G S — Monitoring, Measuring and Managing Customer Service (Jossey Bass Wiley, 2000) ISBN 0787951390 Hayes J and Dredge F — Managing Customer Service (Gower Publishing, 1998) ISBN 0566080052 Lattin GW – The Lodging and Food Service Industry (Amer Hotel and Motel Association, 2002) ISBN0866122354 Powers T and Borrows CW – Introduction to Management in the Hospitality Industry (John Wiley & Sons, 2005) ISBN 0471706388 Walker JR – Introduction to Hospitality Management (Prentice Hall, 2003) ISBN 0131112937 Websites www.dfes.gov.uk Department for Education and Skills www.informationcommissioner.gov.uk Information Commissioner’s Office www.instituteofcustomerservice.com Institute of Customer Service
CUSTOMER SERVICE DEFINE, COMPARE, EXPLAIN, DISCUS ADVANTAGES & DISADVANTAGES, AND ANALYSE WITH DIAGRAMS. TABLE OF CONTENTS, ASNWERS TO BE NUMBERED AS IT IS IN THE QUESTION TASK ONE IS REPORT ESSAY TASK TWO IS REPORT ESSAY NOTES: 1. TABLE OF CONTENTS 2. GOOD INTRODUCTION 3. EXCELLENT BODY REPORT WITH DIAGRAMS 4. GOOD CONCLUSION 5.
Related Materials
Assignment ID
6642
Discipline
CREATED ON
November 3, 2015
COMPLETED ON
November 4, 2015
Price
$40
This order has already been completed on Studybay
On Studybay you can order your academic assignment from one of our 45000 professional writers. Hire your writer directly, without overpaying for agencies and affiliates!
Check price for your Research Paper
Latest reviews for Catlah
raulgr00149
December 2, 2016
raulgr00149
Good as always.
gcel1014
December 2, 2016
gcel1014
great work and reliable writer. thank you!
livinglifewithnoregrets.sb89
November 23, 2016
livinglifewithnoregrets.sb89
Good writer! Thanks!!