Dealing with conflict at workplace Students Name Institution Date Dealing with conflict at workplace Conflicts at workplace are sometimes hard to avoid as it appears as part of people’s lives and thus workplace is not different from that. Sometimes conflicts at workplace are not easy to resolve. As an employee having issues of work not resolved may result into depression sadness dissatisfaction at work among other feelings. If these workplace issues are not resolved may lead to violence resignation absenteeism and many negative effects. Here is a discussion of impacts and thus requires an expert to resolve it. It is always advised that companies and employees should strive to avoid conflicts but in a case where conflict occurs then measure should be taken to resolve the matter. A conflict that is well solved leads to a positive and encouraging place to work thus this is highly recommended (Greenhaus Beutell 1985). References Greenhaus J. H. & Beutell N. J. (1985). Sources of conflict at work and how to deal with conflicts at work place.Academy of management review 10(1) 76-88. [...]
Describe the type of conflict illustrated in the scenario. Identify strategies the manager could use to resolve the conflict between Emma and Isabella to create a supportive climate again. Explain how the defensive climate created by the conflict will affect the workplace relationship between Emma and Isabella. Discuss the impact it could have on the other clinic staff and the consumers who use the clinic. Emma and Isabella attend the front office at an urgent care facility. They have worked together for over 5 years and enjoy collaborating on projects. Their manager has asked them to collaborate by creating a team training for effective communication in the workplace. Emma and Isabella will be responsible for creating and delivering the training to the staff at the facility. Emma feels that it is important to provide hands-on learning while Isabella feels lecture would be the most appropriate format for this team. Emma defends her point by saying that her sister has been a teacher for 10 years, and she has proven that hands-on learning will increase the engagement and likelihood of remembering the training material. Isabella feels that Emma does not account for her 10 years of experience in the medical office and voices her disgust with Emma for her lack of appreciation for her experience. Isabella storms off and leaves Emma to finish the work.