Case study Student’s Name Institutional Affiliation BUS474 Leadership and Management Week 3 Case Study Performance Readiness® can be quickly diagnosed by combining the indicators of ability and willingness into a single “performance readiness level.” You must first decide if the individual is able (presently performing) or unable (presently not performing) to perform a specific task or activity. From there you must determine if the individual is willing or unwilling to perform the specific task or activity and if s/he is confident or insecure regarding task/activity performance. After you have assessed these areas you are ready to diagnose performance readiness. After determining readiness level you are able to ascertain what leadership style to utilize. Apply your knowledge of the Situational Leadership Model to the answer the following questions about employees and supervisor at Listo Systems: Part 1: The New Security System – Buying In Three of Cami Machado’s team members that there would be monitoring of the invoices and daily tasks She would be following up on any complaints from customers in the next week meeting with the sales reps responsible for that invoice. Is Yuki’s level of relationship behavior high or low? Low Which leadership style was Yuki using (S1 S2 S3 or S4)? S1 Did Yuki’s leadership style match what was needed in the situation? Why or why not? No. Yuki seem to have jumped leadership styles from S4 where the sales reps seemingly were delegated duties and performed with minimum supervision and directives to S1 where she skipped her supportive behavior (S3) to directly undertake issuing directives and supervision something which seems like a coercion of the reps into shaping up. References; Hersey P. Blanchard K. & Johnson D. (2013). Management of organizational behavior: Utilizing human resources (10th ed.). Upper Saddle River New Jersey: Prentice Hall. [...]
Review the document entitled Session 3: Example Intro Case Study (docx) . Then open the document entitled Session 3: Case Study Assignment (docx) . This assignment outlines a series of case study questions applying the Situational Leadership Theory. You will analyze performance readiness as well as leadership style. Answer the questions thoroughly directly on the document and submit by the due date posted.