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Use the advanced problem-solving technique as described by Chaffee (2004, p. 86) to analyze the fact situation presented in the problem below. Put the analysis in step-by-step format and using narrative style. Be careful in defining the problem and be creative in formulating alternatives. If you find there are too many alternatives, go back to redefine the problem, narrowing the scope and re-approaching the alternatives step. Decide on a solution in Step Four and postulate a Step Five evaluation possibility.
Susan works for a social work agency dedicated to serving people who suffer from mental illness. Susan is a court intervention worker whose direct supervisor is Marilyn, who runs the Court Intervention Program for the agency. The agency director’s name is Bob. Marilyn and Susan take turns interviewing people who are identified by the police as potential clients from among the people who are arrested and scheduled to meet with the district attorney for a charging conference. Susan is skilled at interviewing and representing the client’s interest with the district attorney and the court. She suggests and arranges diversion programs instead of criminal charges.
Marilyn has emergency back surgery and is out of work for six weeks, leaving Susan to manage all of the intakes and daily reporting to the agency. During the sixth week, Bob calls Susan into his office for a conference. Susan, aware that she has been doing the work of two employees, goes into the conference expecting praise for all her hard work. Instead, Bob lets loose on a diatribe about how the weekly reports have not gotten done and how Susan is at fault for not picking up the slack. He accuses her of being lazy. Shocked and surprised, Susan cries instead of defending herself and leaves the conference humiliated. The next day, Marilyn calls Susan at the office and explains that Bob “had a bad day” and “did not know” Susan was not told to work on weekly reports, which Marilyn planned to catch up on when she returned. Susan was in the process of writing a letter of resignation and told Marilyn as much.
Assume you are Marilyn and you take on the responsibility for resolving this conflict between Susan and Bob.
Use the advanced problem-solving technique as described by Chaffee (2004, p. 86) to analyze the fact situation presented in the problem below. Put the analysis in step-by-step format and using narrative style. Be careful in defining the problem and be creative in formulating alternatives.