Management control system Name Institution Date Customers’ needs and expectations of most internet-server companies In the modern day corporate arena customers’ expectations are rising at a very high rate. This rise requires companies to come up with ways of responding to them both efficiently and effectively. Some of customers’ expectations for internet-server companies are: More personalization The modern day customers want extremely personalized experiences despite embracing online interactions which are anonymous. Customers expect companies to put their products and information where they expect to easily find them. As a matter of fact over half of consumers today are likely to dump their online cart if they are unable to find quick answers to the questions whose answers they the customer-centered organizations. Both consumers and business buyers have a lot of choices than before since the internet online channels via mobile have provided some means of buying talking back to the companies and even giving out their recommendations. That kind of company and consumer relationship has made it hard for customers opt for other companies that do not meet their needs. Satisfied customers are likely to come back again with their friends and family members. This aspect in turn increases the company’s customers. Through this the company will get new customers without spending any resources on advertisements References Knapp D. (2005). A guide to customer service skills for the help desk professional. Boston MA: Thomson Course Technology. [...]
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