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You have recently been hired as the team lead for the Global Network Administrators Group to enhance operational functionality. Part of your team works out of the U.S. office; the other part of your team works out of India. The administrators in the U.S. office have been allowed to do their jobs without direct supervision. Some employees in the U.S. office do not adhere to the following company policies: network connectivity issues should be responded to within 4 hours; resolution of network connectivity issues should occur within 24 hours; and all issues should be documented, categorized, and put into a web-accessible FAQ for future troubleshooting purposes.
The company network has been breached several times and runs slowly, and it is difficult to get a response from the U.S. office related to network connectivity issues. The office in India has been overloaded with requests to check connection issues at the U.S. office, making it impossible for the India office to respond in a timely fashion to the international issues for which they are responsible.
In order to enhance operational functionality, you must consider the ideas you wish to pass and formulate a strategy or approach. You must also consider the impact on the stakeholders of the business: the shareholders, the customers, and the employees. Equally satisfying these three groups can lead to a well-balanced, successful organization.
A. Evaluate one leadership style or strategic approach that you would implement in this scenario.
B. Justify two specific conflict management strategies or approaches that you would implement to maximize results for stakeholders in this scenario.
C. Identify one issue in the scenario that is influenced by organizational culture.
1. Evaluate the influence of organizational culture on the successful resolution of the identified issue.
D. Discuss two appropriate strategies or approaches that could foster engagement and collaboration among stakeholders in this scenario.
E. If you use sources, include all in-text citations and references in APA format.
Note: Please save word-processing documents as *.rtf (Rich Text Format) or *.pdf (Portable Document Format) files.
Note: For definitions of terms commonly used in the rubric, see the Rubric Terms web link included in the Evaluation Procedures section.
Note: When using sources to support ideas and elements in a paper or project, the submission MUST include APA formatted in-text citations with a corresponding reference list for any direct quotes or paraphrasing. It is not necessary to list sources that were consulted if they have not been quoted or paraphrased in the text of the paper or project.
You have recently been hired as the team lead for the Global Network Administrators Group to enhance operational functionality. Part of your team works out of the U.S. office; the other part of your team works out of India. The administrators in the U.S. office have been allowed to do their jobs without direct supervision. Some employees in the U.S.