CASE STUDY ON HOW CLUB MED HAS TAKEN ADVANTAGE OF TECHNOLOGICAL ADVANCEMENTS TO DRIVE ITS BUSINESS STRATEGIES ASSIGNMENT COVER SHEET UNIVERSITY OF SUNDERLAND Student ID: bh16mq Student Name: Karthik Sankar Module Code: Module Name / Title: E-Tourism Centre / College: MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE Hand in Date: 22/01/2018 Due Date: 22/01/2018 Assignment Title: Club Med Students Signature: (you must sign this declaring that it is all your own work and all sources of information have been referenced) Karthik Please complete all of the following details and then make this sheet the first page of each file of your assignment – do not send it as a separate document. For online submissions your assignments must be submitted as either Word documents (with .doc extension NOT.docx) text documents with .rtf extension or as .pdf documents. If you wish to submit in any other file format please discuss this with your Appendix C: ResultsSerial How long have you worked for Club Med? What position do you hold in the firm How would you rate the company’s technology in keeping it competitive Do you think the large amounts of money the firm spends on ICT is worth it? If yes in 4 Explain. Would you consider the CRS a revolutionary technology in the hospitality industry? Do you think technology has improved the company’s customer service? 1 5 Sales and marketing manager Very important Yes 4 Yes Yes I believe so 2 3 President of the Singapore head office Very important Yes 5 Yes Yes I believe so 3 4 Head of ICT Very important Yes 5 No Yes I believe so 4 1 Human resource manager Extremely important No - Yes No I do not believe so 5 4 Customer service director Sort of important No - Yes I guess so [...]
etourism is the questions. the final is the completed one and changes are the things that needs to be changed. there is a survey that needs to be done as well.