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Personal Perspective (Example)

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Personal Perspective on Declining Customer Service at the IRS Student’s Name Institution Affiliation Personal Perspective on Declining Customer Service at the IRS Memorandum TO: John KokiskenFROM: [Student’s Name] DATE: [Insert Date] SUBJECT: Addressing Poor Customer Service in the Organization The main issue at hand is poor customer service and the problem is projected to escalate if not effectively addressed on time. It is adversely affecting the image of the organization and its personnel. Internal Revenue Agency is one of the most critical government due to the fact that it is charged with the responsibility of collecting taxes on behalf of the federal government (Marr & Murray 2016). Therefore its inability to appropriately address the concerns and complaints of taxpayers is an issue of great concern both from the taxpayers' point of view and other concerned stakeholders. Due to the escalating indication of lack of preparedness for risks on the part of the commissioner as the head of the agency (DuBrin 2012). Therefore there is the need to incorporate models frameworks and measures into the managerial function of the organization directed at identifying potential threats and uncertainties analyzing them appropriately and suggesting ways of handling such identifiable unforeseen and unpredictable occurrences. This is guaranteed to prevent such and similar cases occurring in future. References Chen J. S. & Tsou H. T. (2012). Performance effects of Information Technology capability service process innovation and the mediating role of customer service. Journal of Engineering and Technology Management  29(1) 71-94. DuBrin A. J. (2012). Management Essentials. South-Western Cengage Learning. Marr C. & Murray C. (2016). IRS funding cuts compromise taxpayer service and weakens enforcement. Center on Budget and Policy Priorities (April 4 2016)(online at http://www.cbpp. org/research/federal-tax/is-funding-cuts-compromise-taxpayer-service-and-weaken-enforcement). [...]

Order Description:

APA; 3 pages of content not including cover & references; due on 12/13/2017.

Subject Area: Project Management

Document Type: Dissertation

This project has already been completed by one of the Studybay experts. The client rated this project:

Project's rating is 5/5

Price $30

Words 825

Pages 3

Completed in 18 days

Expert Jwillis

Client Review

Writer finished assignment way before deadline and did an awesome job on paper. I highly recommend this writer to anyone. Followed all instructions and found no errors.

Positive
12.23.2017

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Subject of the project is Project Management   Type of the project is Dissertation

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