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Customer service management (Example)

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Adtram Customer Service Management Name Institutional Affiliation Introduction Adtran Company is one of the networking and telecommunication base institutions widely known for its sale of different electronic devices and provides network services to the major world to enhance communications and connections. The company is supportive of the services delivery and has various plans to ensure many consumers are reached for its services and products provided ("ADTRAN Inc.: Private Company Information - Bloomberg " n.d.). It has a designed program for customer management to run communication processes within a particular location to nurture a good number of customer subscribers. The company is very innovative to ensure communication and networking connection is world reachable. Adtran market organization The company is well ad versed with the competitive nature of other networking's and telecommunications companies Adtran looks the management preservation and provision of good functioning network control plans to outreach targeted customers and customer life cycle as its global economy is a concern. The typical example of customer journey map is illustrated below. 1247775302895Sales meeting 00Sales meeting 496252521590Sign contract 00Sign contract 290512521590Proposal accepted 00Proposal accepted -41910021590Prospect enquiry 00Prospect enquiry 426212032702500176212536957000173355015125700036766504171950033528001026795Contract negotiations 00Contract negotiations 1819275175069500-38100417195006330954127500012477751026795Prepare proposal 00Prepare proposal -4857751026795Schedule sales meeting 00Schedule sales meeting 3181350107950Sale is lost or abandoned 00Sale is lost or abandoned 1143000107950Present proposal 00Present proposal 236220016002000 References ADTRAN Inc.: Private Company Information - Bloomberg. (n.d.). Retrieved from Defining the future network. (2015). Adtran 2015 annual report 1-65. IP Business Gateways Simplifying VoIP Deployment. (n.d.). Retrieved from Kurt Raaflaub | Big Communications Event Speaker. (n.d.). Retrieved from management. (2002). Highlands Ranch CO: Reed Business Information. Standard and Poor's Corporation. New York Stock Exchange. American Stock Exchange. & Nasdaq Stock Market. (1998). Standard & Poor's stock reports. New York NY: Standard & Poor's.The Transformation of Adtran. (n.d.). Retrieved from [...]

Order Description:

You will select one of the following of your own professional or personal interest: product, service, institution or event. This can either be an existing or even a proposed product (i.e. a business idea, a proposed event or even your college). You are expected to conduct as much field and desktop research as possible into the inner workings of your chosen organization, its industry and its target customers. Your aim is to apply research tools and concepts towards identifying the challenges and opportunities for achieving a customer experience that is in line with the organizations strategic objectives. Students are required to complete generative research (in the form of face-to-face consultations or contextual enquiry sessions) and preference research (large sample survey) to produce data-driven and validated user personas. Students will also use their collected data to complete customer personas and journey maps. Use the CEM research tools to answer the questions - What is the current state of the service experience of the product or organization? How does it rate or compare with competitor offerings?

Subject Area: Accounting

Document Type: Proofreading

This project has already been completed by one of the Studybay experts. The client rated this project:

Project's rating is 5/5

Price $60

Words 550

Pages 2

Completed in 6 days

Expert researchergrace

Client Review

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