Crisis management in a health care organization

Effective crisis management should begin by identifying the problem so as to formulate effective solutions for it. In this case the hospital is facing a crisis of organizational misdeeds. This type of crisis occurs when management implements policies that they know can adversely affect the business or its customers for convenience purposes (Juneja, 2019). Crises of organizational misdeeds are further divided into three: crisis of deception, management misconduct, and skewed management values (Juneja, 2019). This particular case falls under the crisis of skewed management values, which entails pursuing short term economic gains or profits over social responsibility and the commitment that an organization has to offer the best services to its customers and employees. It involves acknowledging the crisis and the effects it has on the organization, communication and information management, reputation management and other evolving developments (O’Connor, 2018).

In this case, the hospital management conducted a research to find the root cause of their crisis. In this stage, the hospital should come up with solutions and implement them. The course of this stage depends on the specific nature of the problem. The post-crisis stage starts at the resolution of a crisis and it involves evaluating the effectiveness of the solutions implemented, reassuring the public and employees, and formulating a crisis management plan that includes the lessons learnt from the experience (O’Connor, 2018). Young residents need to learn to balance their personal and professional life. Physicians who balance their physical, psychological, spiritual, and emotional, selves are able to avoid burnout or at least to mitigate its consequences (Joseph & Harry, 2017). Therefore, the hospital needs to implement programs that promote the personal wellness of residents.