Project Management I Name Institution DIMENSION DEMING JURAN CROSBY PMI Quality Definition Non-faulty systems Meeting customer expectations Complying with requirements Conformance to requirements Quality System Prevention Setting goals Prevention Prevention Performance Standard Meet or exceed customer needs Continuous improvement Continuous improvement; zero defects Zero defects Quality Measure Cost of liability Cost of poor quality Cost of non-conformance Cost of non-conformance Role of Top Management Setting management practices to aid firms to increase their quality Quality thinkers Zero defects thinkers Leadership and participation Role of Worker Not involved High-level involvement Workers are motivated to improve quality without defects High-level involvement Introduction Quality is significant in any firm. Therefore it is important for organization’s top management to be quality minded. Quality experts define quality differently compared to the short definition provided in dictionaries. every firm. Quality has been defined differently by various experts. The top philosophers who define quality are W. Edwards Deming Joseph Moses Juran and Phillip Bayard Crosby. Deming described quality as an establishment of a non-faulty system while Juran defines it as the process of meeting customer expectations or set goals. On the other hand Crosby defined quality as the act of conforming to requirements. To achieve my goals Deming approach to quality is more applicable to my project. Also a bit of Juran and Crosby’s definition will still be useful during the planning process. References Goetsch D. L. & Davis S. B. (2014). Quality management for organizational excellence. Upper Saddle River NJ: pearson. Mahadevan B. (2016). Quality gurus and their teachings.Mitra A. (2016). Fundamentals of quality control and improvement. John Wiley & Sons. [...]
This assignment has 2 parts. Please see attached rubric for instructions. For part 1, I chose planning a luxury family vacation in Orlando, FL as my project so you will be referring to that in part one of this paper. I was hypothetically the head of the travel agency with 4 other employees helping to plan the trip. The course syllabus is attached for textbook references and content for part two of the assignment.