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Rooms Division Management

HOUSEKEEPING AND THE GUEST CYCLE The Blue Ribbon Hotel caters mainly for the business and conference market with average room rates and occupancy levels varying considerably between weekdays and weekends. The Front Office Manager has been having great difficulty in forecasting the occupancy levels resulting in demands either exceeding or not achieving the previous forecasts. The Executive Housekeeper of the Blue Ribbon Hotel, has worked for the hotel for over fifteen years, having worked her way up from a room attendant. She has no formal qualifications and has never worked in any department other than housekeeping. She enjoys ‘looking after her staff and dealing with their problems’ rather than budgeting, control and paperwork where she is less confident. All of the room attendant’s work at the Blue Ribbon Hotel as full time employees with each expected to clean sixteen rooms per eight hour shift. There is no overtime paid, so if a room attendant does not finish in the time allocated they are expected to stay and finish the job. There are two supervisors who are responsible for ‘returning’ the rooms to the front office - but they clean rooms as well, if needed, especially if the rooms sold forecast was not accurate. However, if occupancy levels are lower than forecasted the Executive Housekeeper tries to meet her staffing budget by encouraging staff to take holidays or to finish early without pay. Although this means less money for the room attendants, many do not mind as they find it extremely tiring to clean sixteen rooms. The Executive Housekeeper has been having difficulty attracting and retaining room attendants. This is partly due to the fact that the hotel is situated close to an airport where better-paid cleaning jobs are available. Staff members working in other areas of the hotel, such as food and beverage, are unwilling to help out if the department is short-staffed but no one is really sure why. There is also a training issue - it takes one month to train a room attendant to the required standard. During Rooms Division Management we have studied the Guest Cycle and what managers and staff need to do to ensure the guests are satisfied throughout the process. What impact would the issues described in the case study have on the guest cycle? What action could be taken to address the current issues within the Blue Ribbon Hotel? Further instructions: Have enough Introduction, Body and Conclusion. Your essay needs to be written entirely in the third-person, be constructed with an Introduction, Body, including a minimum of five (5) in-text references, a Conclusion and corresponding Reference List.
HOUSEKEEPING AND THE GUEST CYCLE The Blue Ribbon Hotel caters mainly for the business and conference market with average room rates and occupancy levels varying considerably between weekdays and weekends. The Front Office Manager has been having great difficulty in forecasting the occupancy levels resulting in demands either exceeding or not achieving the previous forecasts.
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Assignment ID
23267
Discipline
Type
CREATED ON
April 23, 2016
COMPLETED ON
April 24, 2016
Price
$30
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Latest reviews for sonata
hana2011201097
December 2, 2016
hana2011201097
good work
ksh3223852
December 2, 2016
ksh3223852
Great work! Nice and clear paper! Thanks!
ksh3223852
November 28, 2016
ksh3223852
good and clear!