Conflict Management: Importance and Implications

It explains the importance of having good leadership and developing teamwork and communication among healthcare teams to encourage problem-solving as a unit and faster transition when changes occur. The work environment that health workers operate in requires mutual respect for it to be positive and enhance delivery of services in terms of health care. The article explains that conflict is unavoidable in healthcare workplaces, and this translates to other functional organizations too. The main reason for this article is to show that positive management of conflicts with complimentary team leadership, can be beneficial as it improves relationships between workers, and helps associates and new staff members to blend in seamlessly with the team already in place. Various scholars have come up with some different meanings to conflict but the common definition is a disagreement emanating from differences in opinion, perceptions, as a result of competition or due to poor communication and definition of roles.

Management of conflicts requires knowledge of the source of the conflict, what type it is and the reason and means through which it has arisen. A good leader should utilize the qualities of having good communication, being honest and assertiveness so as to inspire other members of their team and motivate them leading to better morale and functionality. Being transformational through the resolution of issues rather than transactional by only telling people what they should do is more effective. In a healthcare workplace as an organization, change cannot be avoided and in anticipating it, good management of any conflict that may arise from it can be used positively to move the organization forward. The conflict in itself can lead to mutual respect of roles among members of the healthcare, championing their wellbeing and easing the operations at the organization to ensure functioning at an optimum level in providing the best quality care to their patients.