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Managing the Customer Experience

Assignment Instructions: According to Jeff Parke (2012), “A successful service provider will lead the industry by emphasizing a customer-centric business model along with tactics that enable work groups to improve output, such as clearly defining roles, streamlining internal and external processes, and improving communication among team members.” In a 2- to 3-page paper, describe the extent to which you would categorize your chosen organization as “customer-centric.” Give clear examples to support your arguments and provide recommendations for things your organization can do to become more customer-centric in relation to internal customer service management. SLP Assignment Expectations Grading will be based on how closely you follow directions, critical thinking, writing, use of sources and mechanics, including use of in-text citations. Your essay should be 2 to 3 pages in length (not counting your title page or references). You must include a title page and a list of references. APA formatting is preferred. Do not paste in sections of text into your essay. All of your work must be written in your own words. It’s OK to use a short quote now and again, but quotations must be in quotation marks and properly cited. In-text citations should be used anytime you are borrowing somebody else’s ideas, or information. That is to say, if you are borrowing a thought from a publication from N. Thornberry’s article written in 2010, that section of text must be followed with (Thornberry, 2010). Quotations, data, and general ideas (put into your own words) should all be cited.
Assignment Instructions: According to Jeff Parke (2012), “A successful service provider will lead the industry by emphasizing a customer-centric business model along with tactics that enable work groups to improve output, such as clearly defining roles, streamlining internal and external processes, and improving communication among team members.
Assignment ID
193605
Discipline
Type
CREATED ON
5 June 2017
COMPLETED ON
6 June 2017
Price
$30
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Studybay assignment progress timeline
Studybay is a freelance platform where you can order a Managing the Customer Experience paper, written from scratch by professors and tutors.
5 June 2017
User posted an order for Business
5 June 2017
18 writers responded and offered to do the job for a price between $45 and $45
5 June 2017
User contacted writer DrJosh
5 June 2017
User hired writer DrJosh
6 June 2017
Writer completed order Managing the Customer Experience for 1 day, meeting the deadline
6 June 2017
User accepted the job right away and completed the payment
6 June 2017
User left a positive review
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