Methods utilized for employees and customer satisfaction

On the other hand, employees satisfaction is the ability of the employee to provide services confidently with a lot of precision. In this case, the airline industry is very sensitive, and services are expected to be smoothly provided to attract more customers and also the workers should be motivated to maintain high-quality services. The Canadian airline has proved to be very successful compared to the US airline by far. Canadian air has been very successful in having a good relationship with its workers. This is by providing up to date airline training which is offered to the employees free of charge. This insurance covers risks and takes care of the employee even in medical issues. This move has increased even the number of workers looking for jobs in the airline.

The workers will be productive when they feel there are being taken care of by the employer and will not frustrate the employer in any case. This move has led to an increase in production with a relatively high percentage. On the other hand, US is working hard to make sure that the welfare of its airline is well taken care of. Good health when onboard is ensured by the provision of quality noise mask and a doctor on board who ensures that everyone gets medical attention. With Canada having few security threats unlike the US, customers feel more secure and satisfied when using the airline. Timely services are also another customer satisfaction. Customers are more sensitive in especially when time matters are a concern.