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Hospitality Experience

It is essential for service organisations to gain competitive advantage. This is often done through differentiation. The experience economy presents a form of differentiation for the service industry. It allows organisations the opportunity of creating and providing unique experiences that customers have come to value. This can be the source of competitive advantage. Two areas of opportunity to create unique experiences are through the service strategies of "Physical Evidence" and through " Process". You need to discuss these two strategies and give examples of how the Hospitality industry creating new and innovative experiences using these ideas. (Strongly focus on The Experience Economy and use some French words related to Hotel Management) At least 5 references (minimum 3 different authors). Using some References from "Joseph Pine" and "James Gilmore".
It is essential for service organisations to gain competitive advantage. This is often done through differentiation. The experience economy presents a form of differentiation for the service industry. It allows organisations the opportunity of creating and providing unique experiences that customers have come to value. This can be the source of competitive advantage.
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Assignment ID
15085
Discipline
Type
CREATED ON
25 February 2016
COMPLETED ON
26 February 2016
Price
$30
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Latest reviews for Marsha
lr3546421
8 December 2017
lr3546421
Received 100 on both assignments and work was completed in a timely manner. Highly recommended.
susanaa
6 December 2017
susanaa
Great job. Delivered before the due date. I will continue to work with on any other papers I have.
RT Ariana
6 December 2017
RT Ariana
She worked fast on a tight deadline. There were some grammatical errors and I made a lot of revisions but, I'm also OCD. I may not have clearly expressed what I wanted.