Thematic Analysis Report

Document Type:Research Paper

Subject Area:Psychology

Document 1

The Significance of Work Relations This theme reflected how different participants related with each other and their clients. It is notable that most workers spend more time with co-workers and customers compared to their families. Therefore, it is necessary for employees to utilize every available opportunity to create quality relationships with various people they come into contact. Traveling to new places provides room for workers to meet new people. Usually, organizations that enhance the development of effective relationships in the workstations are likely to enjoy the increased production. Dolly argues that it important to enjoy new interactions and offer whatever help one can to other persons. She says; “…. As I said initially, I love working with people, I like feeling I am helping somebody and I’m changing somebody’s life…” Team effort is always fostered whenever employees find it enjoyable to work with each other.

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Therefore, workers should be flexible to the extent that they can easily form long-lasting relationships with their employers, customers, and fellow employees. Influence of Organizational Changes This theme exhibits the expansive level of dissatisfaction by the participants towards the management in its inability to respond and handle the ongoing changes. Traditionally, career development was carried out by companies to ensure workers had the required abilities to help them achieve their short-term and long-term goals. However, in the recent years, various workers advocate for taking complete responsibility in advancing their capabilities. This change in approach has shifted the manner in which institutions deal with career development. Therefore, employees are always planning to undertake their training parallel to their jobs. Workers are able to get promotion and earn more money after they have completed their studies in particular fields.

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She says; “…. why I am doing the Masters, I just want to progress, if I don’t get the opportunity to progress within the company” The Desire to Be Heard This theme reflects the need of the participants to contribute to the operations of the company. It is an innate desire among workers to be part and parcel of decision making. Therefore, employees are always willing to stand up and make their decisions. Every interviewee rooted in the right to be considered as an individual that possesses a serious opinion. He says; “……just feeling included is always a good start. ” Motivations for Doing Work This theme explores the fact that all interviewees have different urges that make them pursue a specific career.

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The reasons for undertaking a particular job are as different as the individuals themselves. However, it is notable that people work because their workstations offer something that they require. The thing obtained from the workplace should be able to influence the morale of employees and the quality of their lives. She says; “It means fulfillment, primarily to enjoying it, it needs to, something that makes me happy. ” Versatility of Work This theme captures the flexibility duties given to participants as well as the period spent in carrying out their responsibilities. Therefore, it provides an avenue for employees to find a balance between their jobs and other things in their lives. Productivity in the modern workstations is structurally and functionally dependent on the diversity of the working environment.

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Organizations that allow their workers to operate on a part-time basis are known to experience high levels of innovations and production because most actions are communicated exhaustively. Interviewer: And I’m gonna ask you a few questions about your work if that is alright? Participant: yes Interviewer: There are no right or wrong answers, so there will be, and I would like to know your personal experiences on the topic. Is it alright if I record this? Participant: Yes. no right or wrong answers no judgment from my side personal experiences on the topic record Interviewer: Good. Also, I would like to tell that everything is anonymous, and your data will be used just for data purposes and there will be no name attached.

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Is that alright with you? Participant: yes. if it be the creative side, or the presentation side of things, just feeling included is always a good start. (2:52) tasks that I can be a part of tasks that I feel involved in feeling included is always a good start Interviewer: To be included is really important to you? Participant: Yes. Interviewer: So that means, you really enjoy working with people, with groups? Participant: Yes. enjoy working with people Interviewer: What is your job like? Participant: At the moment, I work for myself. I work on a number of different things which I do like but is sometimes challenging because I do enjoy having the social aspects of work. So, I adapt to their goals.

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comes to me through recommendation finding me independently consultative process what their goals are develop an action plan for what they want what they are looking for Each client is different attract customers Interviewer: So, how would that look like? You work very closely with your clients, it’s mostly one-on-one I believe? Participant: Yes, but it’s usually all done online, so the clients tend to, I have like a lot of skype meetings and telephone interaction. work very closely with your clients mostly one-on-one skype meetings and telephone interaction Interviewer: So, what is it that really attracts you to that? Being creative? working with people? Or is it the combination? So, what really attracts you to what you do? Participant: I like being able to make decisions and being included in the decisions and working for myself and doing this, I’m able to work closely with the client but I’m also be respected in making suggestions and putting forward my point across, having my expertise used to help the clients where they want to be but it’s also helpful that, once I’ve completed a project then seeing how much it’s helping them is also a really nice aspect.

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like being able to make decisions also be respected making suggestions putting forward my point across my expertise used to help the clients completed a project Interviewer: So, is it more the process or is it the outcome which attracts you? Participant: I think it’s a combination of both things. more the process or is it the outcome Interviewer: It sounds like a very sort of involved, creative sort of process. Every day is quite different working on the business side of things attract more people to the business varies according to deadlines Interviewer: So, when a deadline comes up, does that pose a threat or a stress with you? Participant: Not really. It depends how big the project is and whether I need to get help so I usually I’m being able to judge before I start working on the project if it is something I can do on my own or if it’s something I need to outsource or, but generally I’m able to judge the project size so I know if I can handle it or not.

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Which would then determine how I feel about it. need to outsource can handle it Interviewer: Would you call yourself a very organized person then? Participant: I wouldn’t say that I’m very organised, but some people would say that about me I suppose. Organized person Interviewer: Because it feels to me that you are enjoying your work and that, even if there is time pressure on it, you don’t feel it as a negative. If you could turn back time, would you do it again? Participant: Always! I don’t believe in having regrets so, whatever you do, you’ve done. You cannot turn back time so, why think about it? believe in having regrets Turn back time Interviewer: That’s a good place to be.

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Don’t you think? Participant: Some people would say that it’s very cynical, or maybe not cynical, maybe like, unimaginative I suppose but, I think it’s just a bit more practical really. Interviewer: How is it unimaginative? Participant: Well I suppose the idea is that you are supposed to imagine ‘to turn’ back time to then have an answer but for me I think imagination should be, like, you should be able to imagine something that can become real? Not always, there is phantasy etcetera, etcetera, but for me, if I am going to imagine something, I want to imagine it for it then to be a reality? Otherwise I am just torturing myself. imagine something that can become real Interviewer: What would make you change your role? Participant: Uhm, I’m not sure.

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There are so many people in the world that just need to be given a chance and a lot of the time it’s just money. In my business, I’ve been able to help people who have not been able to find a job or not been able to get experience so, I really love those people because sometimes they are not given the opportunity and it’s not because they are not good it’s just someone just said: “Oh, No. ” You know, without giving them a real reason so, I just try to, whenever I’m working on a project and find I need help, I want to go to that person who hasn’t have the chance, you know, who hasn’t had the opportunity.

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It’s just about creating opportunity for people. chance to make more financially Creating more opportunities given the opportunity creating opportunity for people Interviewer: So, it’s not really just about the client, is it? Participant: Well, to them yes. marketing director for a company who sell WIFI technology I head up the marketing team in Europe Ok great. Do you have to travel frequently? Yes, there’s a little bit of travelling involved but in general I try and keep that to a minimum but I try and get everyone together every 3-4 months. get everyone together every 3-4 months Here in the UK? Yes. It helps the team to be face to face occasionally and to work better together.

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Team to be face to face Work better together And how many in the team? There’s about 15 of us in total. It’s directional rather than giving advice. Er. maybe as a team we might be over-sensitive to this – I’m not sure – but I don’t think so {short laugh}. Is this you being over-sensitive or the whole team? No, it’s the whole team and another thing is that we are, we feel and we are as I know this is true, quite isolated from the rest of the company as in, I don’t think we are regarded as a necessary part of the business. It’s almost like it’s not an integral part of the business.

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You mentioned earlier about technology. Have you always been associated with technology? Yes, pretty much from day one just after leaving school I ended up in a small computing firm, well perhaps not so small – Unilever! I was in their computer division in operations. Then over the years that changed as technology has changed and I ended up in the software industry and have probably been here for the last 20. 25 years. You’ve chosen to remain working in technology? Yeah, because of the money {big laugh}. talking to people about our products, the company, what we’re about, what we do, our culture, what we sell, how the customer can benefit. Yeah. I’m not in front of you trying to sell the product but I’m trying to explain what we’re about and get you interested really.

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Nothing else. talking to people about our products how the customer can benefit get you interested So, can you walk me through a typical day at work for you? If there was such a thing then I’d spend about an hour on emails because of the time difference between here and Taiwan and then deal with anything else that crops up. No. The role was full-time? Yeah. yeah. the role itself. yeah. Part-time or full-time? As part-time as possible. yeah I think working for myself and having control over my working schedule and hours. yeah. I mean initially obviously if it’s your own business. I think. So basically for my basic needs at this stage. Umm but with reference to the position that I’m in now I was working in a nursery setting, which was with children.

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Umm due to a career that I wanted to pursue, and then realised later on that that wasn’t the career that I wanted to continue with so I had a career change and I am now currently working in a more adult environment which is where…I would like to end up. my basic needs working in a nursery setting, which was with children a career that I wanted to pursue now currently working in a more adult environment Researcher: You mentioned a career change, what sort of prompted that career change? Participant: [Long breath] Uhh, well initially I wanted to be a child psychologist. And then I decided that umm, when I was working in the nurseries that actually, it would be a better fit for me to go into organisations and become a business psychologist.

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So it just depends, there’s times when they want me to help out on the front of shop…because it’s like two different companies but the same, umm so it’s got the front of store where people come in and then there’s the online and so we send out online to all of the UK and Europe. a small company so there’s the two directors online manager two different companies new container that was arriving of stock or packing online send out online to all of the UK and Europe Researcher: Can you take me through a typical day, what sort of activities do you perform? Participant: Well because I was brought in as an online packer, I would come in at 10 in the morning – that’s my start time – and umm the manager, the online manager would then print all the online forms, the orders that have come through all the various websites that we have, and then we’d have to pick the parcels and then we’d pack them and then they’d get dispatched.

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That’s basically all I do – just pick and pack the parcels from the orders that have come in. a typical day, what sort of activities do you perform I would come in at 10 in the morning – that’s my start time online manager would then print all the online forms the orders that have come through all the various websites that we have pick the parcels and then we’d pack them they’d get dispatched Researcher: What do you like most about your role? Participant: I enjoy the adult interaction, I don’t know if that’s a bad thing, umm [pause] I suppose there’s not much to the job, its… in a way it’s not really fulfilling, like as in psychology would probably be more fulfilling umm it’s just really a means to an end at this stage, part time working, while I’m studying.

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enjoy the adult interaction not really fulfilling a means to an end at this stage part time working, while I’m studying Researcher: What do you like least about your job? Participant: Well, I suppose it is quite a high pressured job, because, I mean you can get so many orders that you need to try and get out all in a day. Umm, I mean in a way you can almost bring in what I’m studying into the workplace, I can see when people are like under pressure, you can see when there’s issues and in my mind with me studying psychology I’m always thinking like ‘ooh that person could be stressed’ umm. Yeah, I think, even though I’m not doing anything in psychology at the moment with my current job I can still bring what I am learning into the position, I couldn’t really do that in child setting.

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brings in the money to help me get through my studies I mean in a way you can almost bring in what I’m studying into the workplace Researcher: You’ve mentioned being a full time student. While you’re doing your studies, could you see yourself doing a/another part time job? Participant: So I’ve, I could see myself doing a part time job in psychology, and to be quite honest with you I could have kicked myself, umm, when I had, when I was planning on being a child psychologist or studying towards that I was busy looking at other positions because I was previously in this job that I am right now and I was leaving that because I wanted to get the experience with the children, but when I was looking at jobs and applying I put my CV up onto one of those online CV places and after I’d accepted the nursery work I actually got a phone call from one of the agents, or recruitment agents, and she said to me that she’s got a psychology with disabilities and she just needs someone to just like write up the reports for her and things like that on a part time basis and I’d said no, because that wasn’t where I wanted to go because she was in mental health.

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And I obviously could have kicked myself because I could have got experience in that sense but at the time it wasn’t my focus, the children were my focus. Raw data codes Interviewer: What does work mean to you? Participant: It means fulfilment, primarily to enjoying it, it needs to, something that makes me happy. obviously if it is fulfilling. And it’s obviously big part of my life like everyones life whoever works and it er, it is something that brings to our life, but then again makes us gives us meaning to give back to someone or to something. means fulfillment, primarily to enjoying it something that makes me happy makes us gives us meaning to give back to someone or to something Interviewer: What do you like most about it? About my work? Interviewer: Yes Participant: Meeting people, I enjoy meeting people and the aspect of having the chance to meet different people, different personalities different characters and you know, know how to speak with them and obviously get the answers from them, whatever I am asking at the time.

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It is very important. But because the atmosphere is so heavy and negative and demotivating, I don’t even know to find the words You can even forget about your customers, automatically you see them but you, you, don’t give them the quality of the service you would usually give. Simple because you are under stress and under pressure or whatever from the atmosphere in the company. That’s how bad it is at the moment the company is going through a massive change the management is quite disorganized the communication levels are extremely low the motivation in the company is low massive separation of old staff and new staff cultural shock of bringing new people because the atmosphere is so heavy and negative and demotivating quality of the service under stress and under pressure Interviewer: Is it the style of management or pressure? Participant: Style of management, communication pressure, structure.

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Style of management Interviewer: Do you think they understand your role and what you do? Participant: No so because most of them, as we are trained on a completely new system they are not and there the part of the old legacy system. They tell us to do whatever they have been told to say. They do have work psychologists They presume that whatever is on that test or result it’s going to fit when you go to speak with the person. Interviewer: Can you describe, if there is such a thing, a typical day? Participant: Typical day, yeah, it’s interviews, typical day would be me coming to work, now that I work part time, me coming to work and checking my emails, checking we have notifications of my case load, whoever has left me a message if I have to do urgently something, open close claim or whatever needs to be done.

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My diary starts from 9 o’clock so typical day is 9 till 3. 30 my diary is open but everything is prebooked, now it might vary if there is a cancellation they will book someone else in, which rarely happens cos nobody rarely needs to be seen immediately, in extreme cases yeah, even without a booking they will come. But yes, we’ve got diary which I can preview the previous day and I know who I am seeing tomorrow and what I am seeing them for More or less we have prebooked meetings, prebooked developmental activities and learning on courses or shadowing, which doesn’t really happen anymore, because I am part time now, which I don’t like so much, but anyway.

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I love working with people I like feeling I am helping somebody I’m changing somebody’s life I told them how they can improve their life find something they are looking for changing face to face interviews to phone interviews for something not important Interviewer: Knowing what you now know, about the role and the job you have and the time you’ve been doing it. If you were to go back what would you,,, is there anything you would change? Participant: I would take the job. I would take it again, but I would, the only change be I would have different approach towards the management and towards my colleagues. Towards customers no, because customers will always be customers.

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It’s you find a way dealing with customers in response to whatever your job is and the requirements for your job. 1 enjoy working with people 1. 2 customer engagement 1. 3 team effort 1. 4 different approach towards the management and towards my colleagues 1. 5 customers will always be customers 1. 2 running my own business 3. 3 career change 3. 4 work in a comfortable environment Desire to be heard 4. 1 tasks that I can be a part of 4. 2 tasks that I feel involved in 4. 6 Creating more opportunities 5. 7 extension of myself Versatility of work 6. 1 work on a number of different things 6. 2 enjoy having the social aspects of work 6. 3 take part-time job 6. 7 each client is different 2. 00 Influence of organizational changes 2. 1 the management is quite disorganized 2. 2 the communication levels are extremely low 2. 3 the motivation in the company is low 2.

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