Department of service quality management plan

It is the role of the organization management to design various strategies in order to make sure that the organization output is improved and achieved according to the business objectives. When designing an organization objectives especially for quality improvement, there are different factors that are required to be considered (Mauch, S. P. Organizational security is one of the major issues that should be greatly considered towards achieving organizational objectives. When there is good security within the organization, employees and customers operate suitably without complains. In order to achieve the appropriate services to the clients, it is important to gather information on various ways that can affect the quality of the service (Mauch, S. P. Based on our case study where there are complaints based on the service offered, it is essential to keenly consider various business operations to the customers in order to understand where the challenges are being faced.

There are normally different factors within the organization that is required to be checked, and in order to achieve this goal, it is essential to use the COPIS model in scrutinizing various business processes. COPIS is normally a model that is used to check the customer experience with the service offered. It is essential for the organization to make sure that the output from the business is of the best quality towards customer’s satisfaction. Measuring the quality of the output is essential to the business since it helps to understand whether the product quality is improved or not. Measuring the service being offered to the clients is normally of great importance because it helps in improving the quality of service offered.

It is the expectation for every client to receive the quality of service they desire (Allen, J. M. Understanding the areas that require changes helps the organization in improving the service quality since they help in designing new strategies towards solving the challenge’s faced (Allen, J. M. , & Sawhney, R. In some cases, there are different situations that require a new process to be created. There are different challenges that are faced within the organization and it is important to design new ways of solving the challenge. When the supplies are of great quality and other processes are initiated suitably, the results that are going to be achieved are of high quality (Kunst, P. , In Kunst, P. , In Lemmink, J. , & In Stauss, B.