DOCUMENT TYPE Personal Statement
CREATED ON 22nd February 2017
COMPLETED ON 23rd February 2017
Expert hired: Gabrielle

Forum 3

Procedural customer service may be tangible or intangible and involve service concepts such as timeliness, incremental flow, anticipation, communication, feedback, accommodation, and organization/supervision. Typically in the hospitality industry, companies have specific policies or guidelines that address each of those service concepts in terms of how you as an employee should work within. For example, a company guideline regarding timeliness might read: "As a restaurant server, customers must be greeted within 3 minutes of being seated at their table." Or, in terms of accommodation, a hotel policy might say: "Under no circumstances are guests allowed to smoke in rooms located on the 1st three floors of this hotel." In the hospitality industry however, situations do occur every day when "personal" service makes or breaks a customers expectation or experience. As a champion of quality service, you may have to choose on whether or not you need to "bend" or break company policy in order win that customers business. Consider the following situation. How would you respond to this customer if you were the service agent for this hotel? You are working as a guest service associate at the front desk of a large, downtown hotel. A well dressed, middle aged woman approaches you and asks for the manager. The manager is currently addressing another issue away from the front desk, so you ask if you can be of assistance. She explains that she is a regular guest of this hotel, and that she is very fussy and is used to the very best in hotel service wherever she goes. She doesn't understand why she cannot bring her small dog into her room and is forced to board her pet at a local pet motel. The dog is house broken, has all of her shots, and doesn't bark or bite. She just hates the thought of her "little angel" being all alone in this cold and cruel doggy motel all they charge outrageous rates. Other guests begin to line up behind her for your assistance. How do you respond to her knowing that this hotel has a posted "No Pets Allowed" policy? This should be a personal statement/ essay. You should use at least 2 references and please site your work
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Studybay is a freelance platform where you can order a Forum 3 paper, written from scratch by professors and tutors.
22 February 2017
User created a project for Management
22 February 2017
13 experts responded
22 February 2017
User contacted expert Gabrielle
22 February 2017
User hired expert Gabrielle who offered a price of $30 for the project and has experience doing similar projects
23 February 2017
The expert completed the project Forum 3 for 1 day, meeting the deadline
23 February 2017
User accepted the project right away and completed the payment
23 February 2017
User left a positive review

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