Crafting and Executing an Offshore IT Sourcing Strategy Author’s Name Institution Affiliation Summary of The Case Study The case study is about GlobShop which is a global travel retail company. The company whose worth is five billion dollars and operating over 200 duty-free and general merchandise shops has been forced to reassess the decision its top management had made sometimes back when it decided to outsource IT services offshore in India. The case study begins with a brief history of the performance of the company in the early days with Asian tourists being the focused customer segment and how the firm faced hurdles when there were global changes in the success. Success of The Venture The decision by the management to seek offshore outsourcing was quite a success since the leadership was able to achieve their objective of minimizing costs. In the first 18 months it was evident that the overhead had reduced by 35% (Ranganathan 2007). In the process of dealing Globeshop was even convinced to offer additional tasks to the Indian firm ISS. References Lacity M. C. & Willcocks L. (2000). Global information technology outsourcing: In search of business advantage. John Wiley & Sons Inc..Ranganathan C. Krishnan P. & Glickman R. (2007). Crafting and executing an offshore IT sourcing strategy: GlobShop's experience. Journal of Information Technology 22(4) 440-450. [...]
Case study should be written in full detail following the Rubric guidelines. Using external research to support the case. APA style and in-text citation. Attached is reading material and rubric.