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ASSIGNMENT ID
10544
SUBJECT AREA Business
DOCUMENT TYPE Essay
CREATED ON 31st January 2016
COMPLETED ON 2nd February 2016
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Goods, Services, and Operations Management

Answer all questions. Goods, Services, and Operations Management 1. Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (for example, defective product, errors, mistakes, poor service, service upsets, and so on). How might the organization have handled it better and how could operations management have helped? 2. Choose one of the following services and explain, using specific examples, how each of the ways that services differ from manufactured goods apply. a. a family practice medical office b. a fire department c. a restaurant d. an automobile repair shop Please avoid plagiarism Please cite sources
Answer all questions. Goods, Services, and Operations Management 1. Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (for example, defective product, errors, mistakes, poor service, service upsets, and so on). How might the organization have handled it better and how could operations management have helped?
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