ASSIGNMENT ID
100457
SUBJECT AREA Management
DOCUMENT TYPE Essay
CREATED ON 13th February 2017
COMPLETED ON 16th February 2017
PRICE
$30
18 OFFERS RECEIVED.
Expert hired: Tiana

Forum Discussion week 2

This forum is in two parts; so, please address both in your post. Chapter one describes the procedural and personal dimensions of quality customer service, defining their interaction into four distinct patterns of meeting customer expectations. Part 1: Put yourself into the shoes of John or Jane Q. Public for a moment. What happens or more specifically, how do you feel as a customer when you receive a: a. "Freezer" level of service? b. "Factory" level of service? c. "Friendly Zoo" level of service? d. "Quality Customer Service" level of service? Part 2: a) Think back to the very last time you went out to eat at a restaurant. Which of the above levels of service did you receive during that experience? Briefly describe some specific behaviors exhibited by the restaurant staff that made you choose the way you did. b) Would you go back to this restaurant again? Please explain your reasoning.
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13 February 2017
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13 February 2017
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