That’s so easy and fun to think of the great advances in computation, telecommunications as well as entertainment, which will mark the next few years. However, while we might relish the thought of all those wonderful technologies as well as opportunities, let’s all this stuff comes at a certain cost. Sure, the cost is partially monetary, though more and more it’s in human-measures. In this case we’re talking about such nasty things as irritation, annoyance and frustration. It’s what makes us wish to throw away the technology even if it’s really good and convenient in many regards.
We’re currently in real danger of a consumer backlash against a bunch of annoying technologies. We’ve already seen the growth of mobile-phone free zones. That’s about prohibition against camera use, phone use in all sort of public as well as and private places. The mobile phone has been pictured as a dangerous distraction to the driver of a car, whether hands-free or not. Well, If we do nothing to tackle these problems, then the benefits coming with these technologies might be denied due to extremely high social costs. Now let’s look though the major sources of frustration of the phone use.
Poor usability design
It goes without saying that poor design has no excuse. It’s really amazing how badly most cellphones are designed in terms of usability. As we know, Nokia appears to be the one company, putting major effort into the design philosophy underlying ease of use. Along with the PalmOnce Treo they manufacture the easiest to use cellphones, where ease-of-use suggests access and use of all the things closely connected with the phone capability itself. Today the list includes voice mail services, camera, SMS messaging as well as address books. However, both these tech giants could do better. As for the other vendors, we should confess that they have a long way to go. The radical solution requires a change in mindset, which says that human interaction happens to be as important a design objective as technology, so experts at human interaction should be in product planning from the onset. Obviously, in this regard, both cellphone manufacturers as well as service providers share the blame equally.
Lack of control
Lack of control can be easily overcome by simply making it easier to send and also receive quick messages, without disturbing others. Just as SMS as well as email enable the sender to send when convenient to them and the receiver to read and then reply only when convenient, we could design so as to drastically encourage the same facility with voice services.
That’s so easy and fun to think of the great advances in computation, telecommunications as well as entertainment, which will mark the next few years. However, while we might relish the thought of all those wonderful technologies as well as opportunities, let’s all this stuff comes at a certain cost. Sure, the cost is partially monetary, though more and more it’s in human-measures.