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Introduction Effectively integrating information technology (IT) to an organization's business processes is vital if the company wants to boost productivity and stay profitable. It has things such as the systems software, applications software, computer hardware, as well as the databases and networks that help manage the company's data. When implementing quality standards and processes which are forever shifting in the IT world, organizations must balance these changes while continuing to quickly implement new systems technology to be able to remain competitive. Quality improvements in IT delivery and support support can be made better by measuring and tracking user satisfaction, flexibility and integration early on in the decision process and strengthening them through the review procedure. Adhering to standard management best practices means ensuring that quality standards are strictly enforced and entrenched to the business's philosophy. Despite the fact that Complete Quality Management (TQM) was replaced with other excellent methodologies oftentimes, organizations that have taken the long arduous journey to correctly apply TQM benefited from it tremendously [1). While TQM might be perceived by many workers as just another passing fad which will soon fall by the wayside, the environmental conditions which exist within the organization will determine if TQM may be successfully employed and take root. What is Total Quality Management (TQM)?) TQM is a method of continuous improvement of work processes to improve the organization's capability to deliver high-quality products or services in a cost-effective manner . The purpose of TQM is to boost customer satisfaction and reduce waste ]. Customers include.