Get help with any kind of assignment - from a high school essay to a PhD dissertation
In a bid to further the success of Captivating Captions, the provider attempts to open a client call centre where wages for customer service agent is significantly lower compared to those paid to employees in the United States in geographic areas that we are doing business. Upon finishing a situation analysis of the ecological elements which play a role in achieving such a business enterprise, The Republic of Tanzania was chosen as the country for a possible call center. Tanzania has been noted as being among Africa's "best countries in relation to GDP growth and attracting foreign direct investment". Factors such as these exemplify the possibility the nation has to add to the success of running a call centre. This summary requires an in depth approach into the reasons why Tanzania ought to be picked as the state to sponsor the Captivating Captions call center. Furthermore, it will also clarify the how top management team staffing needs to be approached and assessed an implementation strategy for the eventual opening of their telephone centre. Implementing a call centre in Tanzania will be an important move for Captivating Captions in pursuing growth and expansion of its business. The communications sector has played an effective role in the economic and social development of Tanzania. This business's performance has continued to increase because of "both administration attempts and private sector investment in road rehabilitation, growth of telecommunications solutions, modernization of port services, and advancement in marine, railway and air transport services". There's been developing a trend of businesses approaching outsourcing as a means to implement their growth plans, and the global market for ministry shared services is growing as.