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I often wondered what a typical day was like for the leadership team of this multibillion dollar business American Family Insurance. I got my opportunity to learn about this while interviewing Chad Cerkoney, the director of risk management. American Family Insurance with its corporate office in Madison, WI. It currently operates in 19 states mainly across the Midwest with insurance products in life, health, business, and private possessions. Chad has been operating for American Family for more than 30 decades and has held positions such as Insurance Agent, Workforce Manager, Actuary, and now Risk Management Director. Chas received his Bachelor's Degree from the University of Wisconsin at Business Administration. Chads typical day with American Family begins by running daily meetings going over reports with employees and preparing for meetings with the leadership group. Some of his duties include analysis and trends of their organization's profits and losses and keeping senior leadership informed of the latest analysis and trends of the organization's profits and losses. Any shift in the elements that affect metrics have to be quickly dissected, evaluated, measured and introduced so that necessary actions can be taken. A majority of the time is spent in meetings and keeping the management staff motivated and educated of their present strategic goals of the business. Some of the most critical managerial problems which Chad faces are lack of disagreements and communication among the management team. "I try to keep all lines of communication open constantly and think, encouraging all of my managers to express their thoughts and opinions however little" (C. D. Cerkoney, Personal Communication, February 27, 2012). Chad explains that three essen...