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How to Create an Effective Business Apology Whether it's a missed deadline, a flawed solution, or even a billing mistake, somebody got hurt, and even if the violating party is informed enough to acknowledge the gaffe, there is much more to an effective apology than just, "Whoops! Sorry." When the turn to plead pardon arrives, here are the five steps to follow along with completing an effective Writer: FIRST, OWN THE PROBLEM That is your bad. Even if it was a agent or underling who blundered, accept responsibility personally. Your customer, client, or lender trusted you, maybe one-on-one then by extension. They also took your company's word that you were planning to do everything you mentioned you were going to do. They place their faith in you personally, and they almost surely made guarantees to their very own.