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Workload Management in Mental Healthcare

Workload Management / Transition to apply (Mental Health)

Prescribed Evidence

General Introduction

The clinical setting I've chosen for the workload management is Connolly Norman House Mental Health Clinic. For my seven week positioning in this clinic I got dealing with the CMHNs from the Mater Sector Community Services. The goals of the Mater Sector Team continually centered on providing the best standard of good care to each patient while employed in collaboration with the service user and its own family and value the person's personality.

The Mater Sector Team contains two specialist psychiatrists, two medical registrars, five CMHNs, one sociable worker, one specialized medical psychologist and one administrative secretary. Other services that have been linked to the clinic included the primary hospital, your day hospital, day centres and numerous other support services. Each CMHN had assigned lots of service users that she has chosen responsibility. Each patient's care and attention was prepared in collaboration with them and the quantity of type provided to each patient depended about how unwell an individual was and exactly how much insight was necessary was made a decision by the CMHN.

In order to recognize the attention needs of service users, the Bio-Psycho-Social Nursing Assessment is utilized in this clinical setting up chosen because of this project. This model is recovery oriented and consists of service user's views on what is needed to be able to boost their recovery voyage. The main goal of the assessment construction is to empower the service customer re-gaining a life, which includes responsibility, choice, risk taking, trust and social inclusion.

The Quality Construction for Mental Health Services in Ireland (Mental Health Commission rate 2007) was the philosophical framework which led my delivery of medical care. The framework promotes a user centred, recovery concentrated approach. It aims to empower users of the service while also emphasising the individuals journey towards recovery. This framework is very wide-ranging and allowing as it applies to all services equally regardless whether care and attention is being provided within an in-patient setting, in the community or in the home.

Client Work

For the period of my seven week placement in this medical clinic I used to be delegated a caseload of five patients but for this assignment I will target only on three patients because of the word matter limit. The patients to be taken onto my caseload were decided on by my preceptor and the other CMHNs.

John is a 76 calendar year old man with a history of depressive disorder and anxiety. John lives only and socially isolates himself. He is divorced for many years. He has two sons but has connection with only one of them who goes to him regularly. His physical health is not very good as he has a brief history of diverticular disease which causes him abdominal and stomach pain. At the moment, objectively John does not display any observeable symptoms of depression or panic and subjectively John reported "I am sensing fine now. " John's main concern at the moment is the fact that he is still socially isolated and remains unmotivated to go out for walks or even to attend the groups in the Day Care Centres. When I met John for the first time I informed him what my role is and mutually we devised a attention plan for him to be able to reduce his social isolation and also to continue to be well in mental and physical health. The first plan devised is at relation with his daily routine. I explained to him that combining brief walks in his daily routine will benefit his physical and mental health. I also told John that interpersonal interaction is vital in minimizing and stopping the symptoms of depression. John also decided for me to refer him to "Befriending" services with a view to lessen his cultural isolation as they can make available one-to-one companionship once a week. John also arranged for me to visit him once weekly and to venture out for brief walks. For the first fourteen days John denied going out for walks as well as me even as planned recently. He was showing lack of inspiration and he would find different reasons to avoid venturing out. As a previous psychiatric nurse, John would always prefer to speak to me about his job and a healthcare facility he was dealing with. As he was still living close by his previous work environment, on my third visit I asked John if he'd prefer to show me around the lands next to the hospital where he used to work. John was very happy concerning this and decided to get a walk. For the next few weeks John were more determined to venture out for walks while me associated him and reported that he really enjoys the walks. Because John has a history of non-compliance with medication, on each of my home goes to to him I ensured that he was taking his medication as approved and examined his dosset container. By the end of my positioning John educated me that he's socialising more along with his friends and agreed to continue to go out for walks few times a week.

Sarah is a 44 season old female with a analysis of chronic paranoid schizophrenia with visible negative symptoms. Sarah has two sisters and one brother who died 2 yrs ago. She is coping with her parents and they take care of her at home. Sarah has major troubles in joining self-care and ADL's in general. She has a lack of day to day routine spending a lot of her amount of time in bed. She's isolated herself from the exterior world since her early on teenage years. Sarah in addition has difficulty in retaining information and struggles to travel on her behalf own around town because of her insufficient awareness regarding directions and safety. Because of this, her parents fear of her welfare or becoming lost. Since Sarah's medication was evolved to Clozapine, she has been more interactive with others and progressively initiating conversation. She's also expressed an interest to attend the art work and music remedy group per day Centre. I did the trick carefully with Sarah and jointly we devised a treatment plan with a view to improve her self-care and to have more structure throughout the day. She also decided for me personally to come with her to the Day Centre to be able to attend the fine art and music groupings. This might improve her cultural activity outside of home and her independence by enhancing her guidelines skills to and from the Day Centre. Next, we produced a plan to be used every day and that contain her to have a shower in the morning, helping her mum to prepare the foodstuffs for your day and going out for walks daily accompanied by one of her parents. While I accompanied Sarah to your day Centre I used picture and monument recognition folder to recognize what bus to get and what stop to hold back at. I also allowed Sarah to lead just how with reduced assistance. By the end of my positioning Sarah acquired more framework to her day and her mum enlightened me that she could see a real improvement in Sarah's behavior while participating her activities of daily living. Sarah's conversation with other people in the day centre also improved and she reported that she really enjoys the teams. She was still uncertain of bus route amounts but she could lead the way from the bus stop to her house. Sarah and her family were delighted of her improvements.

Mary is a 77 time old girl with a long background of paranoid schizophrenia. Mary has one daughter and following the separation from her husband, she resided with her mother who would look after her and her daughter. Since her mother died twenty years ago Mary lives on her behalf own but her daughter and her sister visit her regularly. At the moment Mary's mental state is stable and she complies with the medication recommended. However, Mary feels that her memory is poor and she is concerned about not having the ability to deal with paying the bills. After I had been introduced to Mary, collectively we devised a good care plan to be able to lessen her stress and anxiety in connection of not being able to remember things and also to reduce her worries regarding charges. Mary decided to use a notebook to jot down what she must remember. I also urged her to wait for an evaluation with psychiatry of later years and she agreed for me personally to talk to one of the doctors in the clinic relating to this. Mary also decided for me to complete a budget plan form for her and send it to. . . . I also urged her to settle the bills weekly until this would come into impact. Furthermore, I suggested Mary to have significantly more social outlets by attending day services or community communal services. Mary agreed with this and asked me to send her to 1 of your day centres. At the end of my work with Mary she up to date me that using the notebook helped her significantly about recalling things she's to do and that she is using it very often. I also educated Mary that I was in touch with one of the charity organisations plus they agreed to help her settle the bills until she could use the budget plan and she was very happy with this. Mary continues to attend per day centre once a week and she locates it very interesting. Mary was pleased with the help she received from me as she enlightened me and I suggested her to get hold of the CMHN if she has concerns regarding her mental health insurance and for support.

Management Tasks

During my location, I completed numerous administrative and management responsibilities, including: answering the phone and taking communications for other associates of the team, carrying onward patient's appointments for their depot shots and ordering from the pharmacy if required. I'd also be a part of organising and filing medical and nursing notes. Seeing that there was an administrative secretary in the clinic she completed many of the administrative tasks.

Workload Management

For this project I will describe an average morning within Mater Services Team in the clinic of Connolly Norman House. The day usually commences at 9:00hrs and ends at 17:00hrs. After arriving I enlightened my preceptor that I have to perform two home trips to two of the patients each day. At 9:30hrs I left the clinic to go to one of my patients. I arrived at my patient's house at 9:45. I followed my patient for a walk also to the local restaurant for a cup of tea. After we returned to my patient's house I completed a nursing evaluation with him. I kept the patient's house at 11:00hrs. I strolled to go to my next patient. I attained her house at 11:15. After I have spoken with my patient about how precisely she feels and about her concerns I returned to the clinic. I attained the clinic at 12:15hrs. I documented in the patients nursing notes regarding the home sessions. I also do a handover to my preceptor about both patients. While in the office, I had developed to answer the phone and record a few information in the communication publication. I also had to produce a referral for just one of the patients to one of the support services for people with mental health issues. After I completed the referral, I gone for my lunch time break from 13:00hr to 13:45hrs. Within the afternoon from 14:00hrs to 17:00hrs patients are anticipated to attend the clinic to be able to get their depot injections and attend their visit with the doctor. At 1:45 I went to the specialized medical room to prepare the trolley for the depot shots. The clinic lasted from 14:00hrs until 16:30hrs. During this time period I had to administer depot injections under the guidance of personnel nurse and after I sign the patient's kardex and obtain it co-signed by the nurse who supervised me. Then i ensured to follow in the depot booklet and report when his/her depot is next anticipated and I educated the patient when they are scheduled to come back again and offer them with a scheduled appointment greeting card. I also got to check on each patient's vital signs or symptoms and weight as part of a physical screening analysis programme. At one point I needed to link with the secretary as I couldn't find one of the patient's kardex but she couldn't find it either. Therefore I was required to ask the physician to re-write a fresh kardex for the patient to receive her depot injection. Within the clinic I also was required to take two mobile phone messages and cross them to one of the CMHN. At 16:30hrs I went for a hand over from the doctors working within our catchment area. The handover was regarding new referred patients to the services and lasted for thirty minutes. I had fashioned to record everything from the doctors with respect new patients described the services. I finished work at 17:00hrs.


After doing this placement I feel I have gained a great deal of experience in working in the community. With my very own caseload it motivated me to work with my own initiative and whenever I experienced in a challenging position I always asked for guidance from my preceptor or other staff nurse. My preceptor and the other CMHNs recognized and guided me throughout my seven weeks position.

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