Posted at 12.15.2018
This document plainly explains about the basic meanings of quality circles and importance of the product quality circles in a software company / IT industry as well as the record of quality circles from when it's were only available in Japan. In addition, it explains about how precisely quality circles is mixed up in in the program project/company with an true to life article about the software company called NEC America corporate and business where quality circles is used in problem dealing with of company and how it can be used and methodology of the product quality circles followed by the company which made them successful in the organization and about quality & quality circles in the IT industry
Among all the above quality circles performs a vital role because in this the workers are divided in teams were they discuss about the issues faced by the business regarding the efficiency and they use to resolve the problems about the quality and production. In previous quality management and the quality assessment and quality control has been used by processing companies like basic electric, Cincinnati Milacron, ford motor unit company, Dover company, core brewing company established quality group programs in their organizations and commenced using the similar team problem solving methods. Later service organizations such as nursing homes, institutions, software companies started out establishing the quality circles in their organizations.
History of quality circles:
Quality circles were one of the first types of teams to target specifically on quality. The idea of quality circles originated by "Kaoru Ishikawa of the College or university of Tokyo", and quality circles exploded in Japan. The union of Japanese researchers and engineers projected that subscription in quality circles grew from 400 members in 1962 to 200000 members in 1968 to more than 700000 people in 1978. Today millions of workers get excited about the quality circles in their organizations.
"Dr. W. Edwards Deming developed the concept of PDCA i. e. , Plan, Do, Check, work in the quality circles".
Fig-1: "Out of the Turmoil', W Edwards Deming, MIT 1989"
The main idea of the product quality circles is based upon the identification of the worthiness of the staff as a human being, as somebody who willing to activise on his job, his intelligence, intelligence, experience, frame of mind and feelings. It is based on the after the human source management considered as one of the main element factors in increasing of product quality and productivity. Quality circle principle has three major qualities:
Quality circle is a kind of participation management
Quality circle is a individuals source of information development technique
Quality circle is a problem solving technique
Benefits and restriction of quality circles:
The major benefits of quality circles are like improvement in the production, greater upward flow of information, improvements in workers frame of mind, job enrichment, and increased team work. These are some of the benefits to the organizations.
When there are several benefits of quality circles there are a few limitations compared to that, they are really like insufficient management commitment and support, resistance by middle management, resentments by non participants, in sufficient training.
Quality circles dedication in the IT industry/software companies:
Now in today's day almost all IT industry has generated quality in their unique companies, were every single company is from the quality specifications like ISO 9000:2000, ISO/IEC 9126 software anatomist certification is generally used for the program certifications on the product quality standards. "The primary objective of the standard is to handle the popular individuals biases that can affect the delivery and perception of software development project". Prior to the advantages of quality requirements there were many crisis in the IT industry would be that the job is not sent with time and the task has taken much larger time and the tasks have many problems in them. To resolve the problems the companies have motivated the product quality circles programs in their organizations plus they have introduced various other techniques like software evaluation, quality awareness, goal setting, zero defect programs, management training, error cause removal, quality councils etc, were released in the IT companies to solve the issues of the concerned task and deliver it to the customer in confirmed date by using this quality techniques and quality circles, then there is a new system of quality testing which made the quality circle teams to resolve the problems it is the software inspection called "The Fagan inspection technique which was produced by "Michael Fagan" of IBM, it has a seven steps process to identify and remove mistakes in work products also to identify and remove systemic defects in the processes which contributes to defects in the work products. "
Example of quality circle commitment in IT job success:
To start with, this article is about a multinational IT based mostly company called "NEC CORPARATION OF AMERICA". In the corporation they have got used the quality circles in solving their problem in 1991. This article clearly talks about about the success of quality circles in NEC AMERICA and is experienced to the work of several organizations within NEC and in managing the product quality by software quality control in an organization. The method used in the quality circles is described in this article. Finally at the end it is proved that all the employees in the business has accepted that the quality circle is very much useful in the challenge solving and resolving "development related problems and implementing process improvements. "
In a nut shell is the simple of the company, "NEC Company of America is a leading provider of innovative IT, network and marketing communications products and alternatives. Empowered by advancement, its alternatives, products and services are supported by the management and expertise of 1 of the very most successful global companies of more than 100 years. NEC Firm of America provides one of the industry's broadest portfolios of technology alternatives and professional services to carrier and both SMB and large business clients across multiple vertical sectors. Today NEC Company is a worldwide Bundle of money 500 company with more than 154, 000 employees worldwide and $41 billion in income. NEC is a head in technology solutions to meet the needs and demand for broadband network, e-commerce and business business alternatives. NEC is a service provider of core solutions and services for the connected world, which range from advanced semiconductors and device alternatives, to high-speed optical communications, systems integration, enterprise-class hardware and e-commerce software applications. "
In NEC America corporate, the business has quality circles in their corporation based in the history when they presented it in their Japan branch. That they had the quality circles in the business in an informal way which didn't help the business in increasing the defects and quality and the price of the problem checking in the business. So the company decided to improve the higher degree involvement in the business to achieve success their project. So we will have the way the company has modified its quality circles to get success in their projects.
To manage a fresh quality circle the business has introduced the software quality control in the business for the effective improvement in taking care of today's quality in the business. Quality group management was accountable for the software quality control in company. The major motivation used because of this circle is process improvement for improving the 'inner customer- supplier marriage'. This improvement was realized when they carried out the product quality circles. The management team asses the new process with a committee called "Group activity management committee", were they will be interacting with the quality circles and software quality control team.
The main reason for quality circles at the business was to recognize and solve the problems in a little group. The extraordinary goals of the quality circles are the 'eradication of issues that exist in the program design community which causes many perks for the company like bettering the morale, and enhancing communication between the communities' and proper answers to the problems which was troubling the designers in the company. So, these are the major benefits for NECAM in focusing much on the quality circles.
Then the program quality control team provides necessary suggestions and training for the product quality circles and their idea of planning was to select a concern or problem and solve it which will be a long lasting solution like 'increase production, improve quality, and remove continuing errors'.
After the aforementioned the software quality control team shaped new quality circles according to the design community and requested all the users of the circles needed a full participation and they have allotted a innovator and the alternate to the first choice to each circles. Whenever there are conferences to be kept, the quality control team provides training for the market leaders and the alternatives to understand the problems so that they can get it attained by the product quality circles users, then following the training the problems have been properly talked about the with the members and later the solutions have been analyzed by the circles and the best one will chosen by the management. The next is approving the product quality group issues and resolving the problems, giving ideas for bettering the program related things.
Finally it is turned out that the product quality circles performs a essential role in the resolving development related problems and process improvements in NEC America company. In this context the business has concentrated mainly on the product quality circles which motivated the employees in their group so that the quality circles programme which helped them to resolve the problems of the company. So, this is actually the success factors of improving the commitment of IT task success using the product quality circles.
The success of any type of quality would depend on several factors, but the most critical affects will be the strong management and support which we observed in the above example of NEC America. Like all business steps the product quality circles need to be handled and the prerequisite will include a report endorsed by the management setting out the purpose, coverage and goals of the quality circles. The basic philosophy of the quality program must be known to everyone prior to the programme is started out. Employees and professionals of all the levels should be aware of their roles they play whether they are participants, facilitators, real estate agents for change. Employees ready to take part must generate advice to improve working lives for all your members of the business. Individual wants and preferences should not be ignored but settled within the framework of organizational targets to give recognition for quality circles achievement. Management must accept the key points of participatory management and be receptive to the advice made by the product quality circles.
In the present days people have high targets regarding quality and worthy of of the products and expect very high standards from all the organizations. These organizations not only include the production companies but also the service organizations and the IT industry. Even there are many quality software products in market segments developed by the firms, there are jobs of producing high quality software products regularly promptly is 'non-trivial'. The tasks have been provided late due to the quality problems. These types of errors may cause minor irritation to the client. So there will be a loss of reputation to the companies, the late delivery of the job may contributes to the extra cost and impacts the revenue, profitability, and which might impact the new tasks which the company has had. So, because of this none of the firms emerge from the projects effectively. Now the firms are mainly focusing on the product quality and end result of the task using the quality circles and the agreeing to the views of the customers and applying those views to the tasks causes the success. Now the IT companies are not only using the quality circles and other methods to solve the problems but they are using tool called software assessment which is employed by professionals to remove the problems in the task so that the work is performed so quickly and tightly but these costs more in comparison with the old methods employed by the companies. They may be even outsourcing some types of tasks that your outsourcing companies solve the issues or issues in the task.
So from my point view quality group or participation of employees in software job is vital since when employees meet each other and discuss about the condition or issues in the job so you will see a great results and some final results which might be required for resolving the existing problem in the business. This would be possible only if the firms provide dedication and support to these quality circles and other methods of problem resolving. The exemplory case of the company in this article clearly says that creation of quality circles and methodology of quality circles used in this company shows the improvement and execution made in their company.