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The Interculturally Competent Global Head Management Essay

Globalization has become an monetary preponderant factor for the last 30 years. This phenomenon has interconnected financially speaking different countries, different organizations and people together. In this particular globalized context, global leaders have to cross the border of different countries, such as France, Germany, India or China. Because of this phenomenon, leaders are continuously facing different civilizations, norms, principles and behaviors. That's the reason leaders have to get intercultural competencies to manage diversity and intercultural groups.

To demonstrate this certainty, let's take the exemplory case of IBM. IBM (International Business Machines) is a well-known company in the informatics sector. It produces computer software, computer hardware and proposes web host and consulting services in sectors which range from mainframe computers to nanotechnology. This firm is a multinational company (MNC), since it is present in several country and has propagate his supply chain all around the world. An IBM-manager has to work with folks from depends upon, which are also IBMers, but who don't have the same culture. If they have to develop a software for example, they need to take care that it correspond to the objectives of German people, but also to Russian people, who do definitely not have the same objectives. That is obviously globalization. Without any intercultural competence, a innovator cannot lead a global team. In this particular part we will see why intercultural competencies are so important to become a global innovator.

First over all we have to underline that the capacity to manage variety is one factor that distinguishes a innovator from a director. It really is sizeable to help make the difference between professionals and market leaders. The American professor of the Harvard Business University, Abraham ZALEZNIK, which is specialised in the domains of leadership, focus on these dissimilarities between professionals and market leaders in his article "Managers and Leaders: Are they different?" printed in the Harvard Business Review.

On the main one side we have the administrator, who comes with an impersonal and passive outlook of the situation or the work. He attempts to avoid dangers, to involve emotionally speaking himself the less he can. He is focused on the process and the organization and he is not clear when he communicate with his team.

On the other area we have the leader, who has an productive and personal prospect of the problem. He builds up new treatment for problems and takes responsibilities and risks if he has a business opportunity. He is also emotional included and works with passion. He works in collaboration and feels segregated from the organization, but he handles, articulates and mobilizes people to reach their goal. He is the figure mind of the team, which show the path.

Secondly, in today's globalized context, managing diversity could arrive to each global head, when he encounters diversity through different ways of thinking, behaving or valuing. That is why a leader needs to be an "effective intercultural communicator".

Effective intercultural communication or "cross-cultural communication" is the ability to understand also to dialogue with other folks from another culture.

Cross-cultural communication has become the new norm that head have to be aware of. To communicate effectively, they have to develop four major competencies:

Understanding cultural dissimilarities and diversity

Leaders have to comprehend diversity to optimise communication. They must also to understand the basics of the culture, which is the main element to effective cross-cultural communication.

Developing knowing of the individuality of the culture

Leaders must be aware of specific culture and understand that there is not simply one single and good culture.

Developing tolerance

Leaders must be tolerant with other people and other culture. They need to accept them the way they are.

Communicate simply

People can speak the same language, but they are not all native speaker. That is why leaders must speak in a straightforward way, so that other folks can understand him easily and steer clear of misunderstanding.

Thirdly, intercultural competencies are important to become global leader, because culture and understanding culture have a profound impact on the financial success. Thomas FRIEDMAN, for who "culture concerns as it pertains to financial success" underlined on one side in his publication The World is flat, the concept of "Glocalization".

Friedman define the concept of Glocalization as "the ability of the culture, when it encounters other strong civilizations, to absorb affects that naturally fit into and can enrich that culture, to withstand those things that are truly alien and compartmentalize those things that, while different, can nevertheless be appreciated and celebrated as different".

He provides example of a culture, which is based on tolerance and approval of other ethnicities. This culture allows creating positive factors for economical success (trust, invention, entrepreneurship). Market leaders have certainly to adapt themselves to this concept of "glocalization".

On the other part, HOFSTEDE demonstrates even if market leaders or employees can adjust to different civilizations, their native cultural background won't vanish but prevail.

Indeed, HOFSTEDE points out a preponderant truth, which ultimately shows that the native culture will not vanish but prevail. The native cultural track record will constantly interfere even if the individual tries to adapt to an alternative culture.

That could be illustrated by the exemplory case of a Frenchman, who goes to japan to conduct business. He'll try adapting to the local hierarchical culture to conduct business. But his native cultural background will not necessarily permits to understand and change himself really to the situation.

HALL definitely underlines that culture will impact of "this is to live a life and what motivates people". He provides way to comprehend on what market leaders should give importance to manage different culture.

To illustrate "this is to reside and what motivates people" according to HALL, we're able to take the exemplory case of two people. The first one works to earn money. His goal is to earn the best amount of money he can, even if he has too work 50 time a week. He knows that he can purchase a major house or an automobile with a big salary. Whereas the second worker, offers more importance to personal growing and pleasure. He be won't work 50 hours weekly, but only 40, be less paid, but stay with his family for example. People have not the same goals in their life and obviously not the same motivation. That is why it is extremely important for a leader to understand what motivates his staff. That is why they have to understand their culture.

HALL and HOFSTEDE give us the data to get intercultural competency, which is preponderant to a good control.

Finally we're able to still focus on the world research. The Global Command and Organizational Action Effectiveness research by HOUSE, HANGES, JAVIDAN, DORFMANN & GUPTA in 2004, centered on cultural distinctions in leadership and discover nine different characteristics across culture that are essential for global leaders. These nine characteristics are:

Uncertainty avoidance

The level to which a world, corporation, or group relies on social norms, guidelines, and procedures to ease unpredictability of future events.

Power distance

The degree to which participants of an collective expect capacity to be distributed similarly.

Institutional Collectivism

The level to which organizational and societal institutional methods encourage and reward collective distribution of resources and collective action.


The level to which individuals are assertive, confrontational, and aggressive in their associations with others.

Future orientation

The extent to which individuals take part in future-oriented actions such as delaying gratification, planning, and investing in the near future.

Power orientation

The level to which a collective encourages and rewards group customers for performance improvement and excellence

In-group collectivism

The degree to which individuals share pride, loyalty, and cohesiveness in their organizations or individuals.

Humane orientation

The level to which a collective encourages and rewards individuals to be fair, altruistic, ample, nurturing, and kind to others

Gender differentiation

The level to which a collective minimizes gender inequality

The Global Innovator : How do Intercultural Competence be recognized ?

A global head or administrator like Barack Obama, who works in an international company has to face cultural and ethical options or problems. A culturally aware manager must have specific feature.

The Development Style of Intercultural Awareness : Ethnorelativism vs Ethnocentrism

A famous model has been developped. J. Benett in 1993 set up The DMIS (The Development Model of Intercultural Sensitivity). This model is divided into two parts: ethnocentrism and ethnorelativism. Barack Obama is ethnorelative for case.

It is significant a good global innovator has to be ethnorelative. He could be ethnocentric which is very bad part for the culture and folks who remain him because of :

he always believes of his own culture

he seems his culture unique and common.

The DMIS highlights an important aspect : the correlation between Intercultural Competence and worldview constructions of cultural difference. People can stay static in a stage and not reach top of the stage.

People who are ethnocentric assume that their culture are central to fact ». They do not allow the difference of culture. There are many signs to recognize one of them : a comtempt toward others ethnicities, racist attitudes.

On the in contrast, Folks who are ethnorelative recognize distinctions of civilizations. They accept every one of the behaviors which will vary from other own.

The Ethnocentrism stages

Denial is the first stage of ethnocentrism. This is when someone just kind of wanders through life without knowing that someone next to them could have very different ethnical views. If they think about other ethnicities by any means, they think of them in very stereotypical configurations. So, if someone is from Africa, then they must be poor and live with wild animals. There is no realization that africa has large, modernized locations like the rest of the world.

Defense is another stage of ethnocentrism. Now they could recognize that there are differences between ethnicities, but they accomplish that in a way that protects their own hobbies. So, different equals incorrect or deficient. They categorize people into us » or them », with us » being superior.

Minimization is the third stage of ethnocentrism. This is whenever we realize there are distinctions between civilizations, but we lessen them by expressing many people are the same. Most of us are real human. There is an important notion : the melting container notion where every culture gets combined along so that why is each one unique is devalued. Another problem is that when we say many people are the same we mean that many people are same. . as us. Is is very unusual one who can consciously say that everyone is same because we live like you. Usually, we unconsciously deal with this is an ethnocentric way convinced that everyone else is similar to us, so us » or me » is still the superior culture.

The Ethnorelativism stages

Acceptance is the first stage of ethnorelativism is convinced that no-one culture is more advanced than another. It identifies differences between your cultures, but believes they can be adapted to or accommodates. In this stage, we realize our own cultural identify and we recognize someone else's social identity. Our company is interested in the distinctions and what they signify. Acceptance does not always mean contract.

Adaptation is the next stage of ethnorelativism. This is exactly what we generally understand as acculturation. We can simply move from one cultural viewpoint to some other. We point out intercultural empathy.

According to Benett, integration is the 3rd level of ethnorelativism. He intends for it to be a more desirable stage than adaptation/ acculturation. By the way, integration here is what we make reference to as assimilation. This level is definitely not better than adaptation and is not necessarily necessary to reach. In this integration stage, identity becomes substance. It could be positive if we are able to feel safe with and identify our new identity as a new identity. It could be negative if we leave us as sensing cultureless in an undesirable way, and therefore we leave us sensing like we don't belong anywhere instead of like we belong in both civilizations or multiple civilizations.

Other intercultural Competences can be identified

A good global innovator doesn't have only a ethnorelative view as intercultural skill. There are also other components which can be analysed.

Deardorff studied a model of Intercultural competences. Experts in neuro-scientific Intercultural Competence have been questioned. They offer the other important skills :

understanding other's world view »

adaptability to new social environment »

flexibility »

tolerating and participating ambiguity »

understanding the value of cultural diversity »

attention and discovery »

Ethnorelative view »

The Intercultural Development Inventory : one of the evaluation cross-cultural competence

The goal is to identify intercultural skills, we can measure the latter. You can find approximately 86 equipment of evaluation.

It is the questionnaire which was used in 25 countries and 12 languages. It steps the inventory of the intercultural development on the cognitive and behavioral ideas which right answers the recognized methodical criteria.

He also allows to comprehend and identify the stages of development of an individual, a group or an organization

The Inventory of the intercultural development can help the referees in:

Improve the self-knowledge of every referee and identify the stakes which can slow down the development of the intercultural skills

Increase the understanding of the intercultural stakes at the amount of the business;

Determine needs in training and training;

Estimate the efficiency of the initiatives in training, in orientation and in coaching;

Improve the intercultural skills of the referees;

Get ready for a global assignment

A good manager who wants to turn into a global head can test its intercultural skills. They can thus see of which stage he's. Thanks to the results, he can do for example a training course to reach the next internship.

Profiles of the many leaders

We will take some famous global leaders and then we will analize where stage they are really on this continuum ?

The Harris Interactive institute noticed a poll with six countries regarding the popularity of the globe leaders but also their influence and their perception. 6135 sounded derive from France, Germany, Spain, THE UK, Italy and the United States and were questioned from March 31st till April 12th, 2010 regarding the world leaders.

Barack Obama along with the Dalai Lama stay the most popular market leaders (77 % and 75 %), accompanied by Hilary Clinton and Angela Merkel (62 % and 54 %). Nicolas Sarkozy is the fifth with 37 %.

One of the most detrimental leaders in our generalization is probably Mouamma Khadafi. I will compare the latest and Barack Obama. Both of these lasts one have completely different intercultural skills. THEREFORE I will give a litte demonstration from them, i quickly will analyse their conducts in terms of being a good global head or not.

Barack Obama

Born on 04/08/61 in Honolulu

He is the current and the 44th chief executive of america of America, elected for an initial mandate November 4th, 2008, and was reelected on November 6th, 2012

Barack Obama has a good, gravely voice. One of his success plan is his intercultural competence (rely on generalisations). He's the most effective man on the globe and his personnality is attached to her Afro- North american roots also to the eclectic social tasts.

He is given a diploma by the Faculty of laws of Harvard. He was also community organizer.

Due to his experiences, he purchased intercultural skills. If we identify his intercultural skills with the model of J. Benett, Barack Obama is situated at the level of version even of integration. He is ethnorelative.

Indeed, he's capable of viewing the world through various eyes. If he speaks to a population with a culture different from hiw own, he'll constantly going to conform itself to the new culture. He's considered as "multicultural" personality

Mouamma Kadhafi

Born on 19/06/1942 in Qasr Abou Hadi

Died on Oct 20th, 2011

Former President of Republic

He was armed forces, statesman and Libyan politics ideologist. And accountable for numerous attacks.

Khadafi studied the law for the university or college of Libya then, avid to make a career in the military, enters the armed forces academy of Benghazi in 1963.

I think that Mouamma Kadhafi can be found at the level of denial of difference or protection against difference. He doesn't have contact with people from other civilizations. He always remained in his country and his circle was from the same culture. He resided in isolation from the rest of the world. He can not understand ethnical difference. To conclude with him, it is very difficult to recognize his intercultural competence unlike Barack Obama.

Barack Obama gets to the level of version to difference or integration of difference. Whereas Khadafi is not considered as a good global leader.

Conclusion :

J. Benett developped a famous model which points out each level of ethnorelativism and ethnocentrism. A good global leader has an ethnorelative view. But we may use other models to recognize Intercultural Competences as the Deardorff's model. Experts in this model points out Intercultural skills which are important to them. Then, to identify all of this, one tool of analysis has been developped : The Intercultural Development Inventory. Finally, we described two leaders which have reverse personalities : Barack Obama and Mouamma Khadafi.

What Does This Leader APPEAR TO BE?

It is very hard to give an individual classification of an Interculturally Competent Global Innovator. In fact, there are most likely as many explanations as there are analysts in this field, which makes our job difficult.

Nevertheless, a convincing reason are available about what should be a global leader because of Deardorff's researches in 2006. Indeed, Darla K. Deardorff has generated a synthesis of researches that had been conducted in this field. Her model is displayed as a pyramid:

What is interesting with this research is that this model is vibrant. Turn into a global innovator is not really a prerequisite, we must work to achieve this goal detail by detail. Actually, it distinguishes four levels:

Prerequisites: this is the attitude (respect, openness, interest)

Knowledge and skills: these are all that which we can learn

The Desired internal benefits: this is exactly what we can apply to ourselves

THE REQUIRED external results: this is exactly what we can make an application for the team

Moreover, this last aspect is important for a innovator because he always works in a team. The director is the bandmaster and he must make music artists play in tranquility.

What is the difference between an interculturally competent leader and a vintage manager? What does this leader appear to be?

We will dsicover the different aspects of a worldwide effective leader. He must first be a builder of relationships between different people of the group. Then he should be a real bandmaster. And finally, he needs to be in a position to create more market leaders like him in an intercultural environment.

1) The Interculturally Competent Leader is a bridge builder

When we discuss authority, we immediately look at a person who leads a group. While the innovator is a key, however, he is not just a leader in terms of any hierarchy but instead in terms of legitimacy. This is also the difference with the "Big Boss".

According to Mansour Javidan in the Harvard Business Review (May 2010), the best market leaders:

Have complicity with subordinates but make decisions for themselves;

Contend with their direct reports and get them to much better than others;

Speak actually, but take into account the position of the other;

Use indirect language and metaphors somewhat than going right to the point;

Avoid taking risk.

In a term, they are the best plus they may lead others where they need because they have the legitimacy to do so. In addition, they know how to federate people around them. They may be effectiveand reliable in their careers group because there is a connection between the team members thanks to the first choice.

However, as it pertains to dealing with a global team, the task is more challenging because of our education. Whatever place you go to university or university or college, you learn to work with people who are like us (There are only rare exceptions). This system was doing work for centuries, but not now because of the framework of globalization.

Indeed, when we get a job in a huge company, we have a degree, new duties and a team, which is - progressively - intercultural.

What do such managers have to be operational? Relating to a study by the Thunderbird College of Global Management (USA), research workers have shown that these global leaders desire a "global mindset". That is a couple of three things:

"Intellectual capital: Global business savvy, cognitive complexness, cosmopolitan outlook

Psychological capital: Interest for diversity, search for adventure, self-assurance

Communal capital: Intercultural empathy, interpersonal impact, diplomacy"

Leaders, who have this "global mentality", understand how business, culture, current economic climate, industry work. In addition they are incredibly internationally focused, so they are simply more comfortable with the instability and unpredictable environments scheduled to an international dimension.

They are also better in a position to build trusting connections with folks who are not the same as them by displaying esteem and empathy and when you are good listeners.

They are what Peter Adler called "multicultural persons". He describes these people as:

"A fresh kind of person whose orientation and view of the world profoundly transcends his indigenous culture is producing from the organic of social, political, monetary and education connections of your time". He also says "(the multicultural person) has psychologically and socially come to grips with a multiplicity of realities", and finally, he does not have any difficulty in finding within an international environment, or even to establish new interactions or even to travel in one spot to another.

Thanks to the international experience, the "multicultural person" - or innovator with "global mentality" - does not have any difficulty to work within an international environment. In this way, there is a link between different civilizations and that is why he's a bridge builder between different civilizations, worth, norms and behaviors.

His work is perfect from the moment the link it generates between people is durable and strong and when it generates a network between differing people of the intercultural team.

2) The Interculturally Competent Head is a originator of value

The leader is by description anyone who has power in a organization. You can find two types of electric power:

hard ability is the ability to act directly on the items, people and the surroundings;

soft power is the ability to effect things, situations and indirectly improve the environment and unify people.

It is interesting to review what sort of global leader uses his electricity in his work with a global team.

As we noticed in the last chapter, the style of "DMIS" (development of international sensitivity) demonstrates there are different perceptions of other cultures. For a global leader, it is vital to reach the level of "ethnorelativism" and particularly adaptation or popularity.

This is the only way to avoid stereotypes and promote global governance for a task or in a intercultural team. You can find no more ethnic, behavioral or prices - even implicit -obstacles.

In this way, the director and the team will have a more consensual approach to the management of the task. This is exactly what shows J. Bennet in 1999.

In addition, this approach is better for dealing with problems within an intercultural environment. In the Harvard Business Review (in Apr 2012), Erin Meyer, who is adjunct teacher of organizational behavior focusing on cross-cultural management at INSEAD in Fontainebleau, France, talks about that a conflict does not handle the same way in different cultures.

For occasion, she interviewed a French team and an Indonesian team. The French do not hesitate to identify problems or anything they don't understand in a job. It is a way of steering clear of misunderstandings and risks. Alternatively, it is very different for Indonesians: stating we disagree with a colleague throughout a meeting sometimes appears as an huge insult. If you wish to discuss, seek clarification or advise, Indonesians get it done during an informal meeting just before the official reaching.

How do we do if we've a team with a French and an Indonesian? To avoid discord and misunderstanding, she provides tools to avoid these circumstances.

make the conferences: it functions to underline the facts to describe;

depersonalize confrontations: rather than saying that people aren't in agreement with a person, you can ask a third person to present the various aspects of the task and then discuss;

conform their vocabulary: opt for a consensual vocabulary, instead of stating 'I disagree with that', we can say 'I do nearly understand your point'. The risk is usually that the conversation is totally closed.

In fact, turn into a Interculturally Competent Global Director isn't just mastering the technological skills, but also create an atmosphere for a team to do a highly effective job. Beth Brooks, global vice seat of public plan and executive sponsor of diversity and inclusiveness for the Ernst & Young network, calls both of these aspects "the technology" and "the art work".

Often, managers get good at the technological skills, but are less good about "the art". That is more or less the case in the young multinational companies in the growing economies. There is normally a rapid progress at the beginning, but soon after this period, there are boundaries for the extension of this company. Due to a lack of international experience, the senior managers cannot develop an efficient work in team that become - progressively more - intercultural.

Business market leaders must change their strategy: the aim is not the country but the world. Therefore, managers must see the world. The Sumitomo Loan company has understood this problem: all managers are forced to go when they are juniors to understand global issues and think as an international manager rather than as a countrywide manager.

The value of professionals boosts with experience - the data and skills they have received - and particularly his international experience, consequently if professionals create more value, it is the complete team that creates more value. Progressively more, this is the value-driven management that works running a business: value for team members, value for business and value for customer. As Safty said in 2003: Value driven leadership encourages "humane governance, socially liable management, and multicultural assistance. "

3) Where will be the tomorrow's innovator?

This section will be mainly devoted to the work of Linda A. Hill, a teacher at Harvard Business School. She is currently the faculty seat of the business enterprise school's High Probable Authority Program and of the Management Initiative, a study program targeted at bridging the distance between authority theory and practice.

Until the 1990s, CEOs recognized where they may find effective leaders. Large multinational companies like Nike, the Coca-Cola Company as well as others formed a very good manager. In addition, in prestigious classes such as Harvard, the London Institution of Economics and the Ecole Polytechnique, there have been promotions of great students. While these organizations remain important reservoirs of future managers, but it isn't anymore the only person.

In truth, employers must look at the fact that capitalism evolves and the very best ways of conducting business are changing. Before the 1990s, the only real interesting parts of the entire world were the Traditional western countries and Japan, however the economical geography has modified. Today, multinational companies can not do international business without considering what is happening in Asia, South America and the center East. There are more parameters and are attractive areas in these regions.

This is why managers should seek opportunities where they are, ie in countries with growing economies. These are the most strong regions and where the growth potential is increased.

For example, India is well known for technology and IT, a lot of people say that India is the "world's office. " In this particular context the business HCL Systems is referred to as having business management system the most modern in the world. And discover - or to do emerge - talents they use a rather unexpected strategy: "employee first and customer second". This plan is really definately not our Western benchmarks, but it illustrates the way the Indian company gives importance to leaders it employs.

On the other hand, in South Africa, many businesses have employed ex - militants who fought the Apartheid. Actually, the problem is quite simple: one should be a great innovator to have the ability to initiate a social revolution like this in South Africa. Companies appreciate these attributes and that's the reason they use that management when they make business.

Professor Hill brings that employers should have assurance in the potential of youth. She features the major geopolitical changes occurring because the end of the Freezing War. Young people who were born and raised in this period of permanant change have their own marks. They are aware of the change and aren't used to a well balanced system.

However, it is necessary to pay attention to young people who are packed with certainties. Indeed, young managers who've just obtained their diploma want to use dishes. Nevertheless, business strategy cannot be implemented as a recipe. There's a great need experience before becoming an intercultural leader.

In any case, we must have been junior before being mature executive. The knowledge is something that is essential, this is excatly why seniors have a huge importance in international groups. They have a great role to experience because they're the ones who transmit their skills ("the art") and sometimes their knowledge ("the science"). You can view the link with Deardorff's analysis: although knowledge and skills can be discovered in college, work experience within an international team is paramount. In fact, becoming an intercultural innovator is a perpetual cycle. You can always learn, and we must learn in orfer to put into practice what has been discovered: the required internal benefits: this is exactly what we can apply to ourselves and Desired external final results: this is may apply for the team.

Finally, the Interculturally Competent Global Leader has to understand how bring out talents in their own team. Teacher Hill explains that it's quite difficult. USA, the country where she lives and where she works, she's discovered that young professionals get less easily promotion if they are not People in the usa. U. S. employers have more confidence in an American to occupy a post of responsibility when compared to a junior from a different country. Obviously, the barriers are not saved in the legislation, but it is regular in companies in the us. We can see here a problem of prejudices and stereotypes that aren't good for the company. We must have the ability to overcome this implicit barriers to take into consideration the actual fact that intercultural clubs are much more powerful and they can create value. This is what we saw in part two.

This is management models shouldn't be seen with a traditional western vision. Teams have become progressively more international. Management techniques need to be adapted to these changes so that associates have a location in the business plus they can reach their full potential.

The manager of such a team is in charge of exposing all the potentials in their group. However, some individuals tend to be more "shy" or less extroverted than others and it is for this reason that the team supervisor has to allow its people expressing themselves. They are the "invisible": they can be found and work for a business, but because of their culture, values, habits, they can not be expressed immediately in the work of the team.

Therefore, Professor Hill feels that leading from at the rear of is an excellent tool to draw out the interesting information. In fact, this system has a history as it was encouraged by Nelson Mandela, in his memoir, Long Walk To Freedom.

"A leader, he said, is like a shepherd. He keeps behind the flock, allowing the most nimble venture out ahead, whereupon others follow, not realizing that along they may be being aimed from back of. "

In this circumstance, the manager will not abandon its tasks, it is more refined than that. Actually, the guy can create an environment or culture so that ideas can be indicated. In this way, there may be more cohesion in the group and your choice is better since it takes into account all the specificities of the associates. Moreover, a natural head could emerge from this intercultural team.

In conclusion, we've mentioned three aspects to the entire work of Interculturally Competent Global Head. On the main one hand, this innovator implements a network between different team members. Then he allows his team creates more value. Finally, he's a builder of talent.

But what's most challenging for a worldwide leader, it is not really to use each one of these skills and tools in an everyday job, we first have to understand and learnin the challenges of intercultural management. This is actually the most difficult yet the main issue because when a manager is aware of the energy of cultural context, he is able to operate in virtually any surroundings and take efficient decisions.

Part V: The interculturally skilled head: so how exactly does a potential global innovator develop intercultural competence?


Carlos GHOSN, CEO of the Renault-Nissan Alliance, elected Industry Head of the years by Automotive Information in 2000, links his success along with his get good at of the global leading competence. He's himself very acquainted with the multicultural aspects since childhood: born in brazil and elevated in France, he is a French-Lebanese-Brazialian business man. He considers ethnic diversity as a secured asset and supplementary impressive make. Europeans cannot consider themselves as "international" because they have been working in Germany, France and Spain: regarding to M. GHOSN, the cultural dissimilarities between those countries is not important enough. He says that acquiring the intercultural competence is about travelling over the expression, and being completely disoriented by the living framework. For a Western european, that might be Japan, or China for example. The complete loss of cultural repairs is crucial in order to gain genuine ethnic competences through the in foreign countries experience. We may claim that German and French culture, despite of the physical proximity, are in many aspects contradictory: including the time notion is completely different: as the french people time conception is polychronical, the german folks have a monochromic time orientation. But GHOSN point is the fact in everyday activities, a german will not be absolutely disoriented in France, as he could maintain Mexico for occasion, and the harder the version is, the better one grows his intercultural mind-set.

The general ways of develop the global leading competence: the "other culture" experience

A research about the global competences has been conducted by authors J. Stewart Black, Allen J. Morrison and Hal B. Gregersen (1998), and exposed in their book, Global Explorer: The next generation of Market leaders.

Through this research, they aimed at defining the capacities of an efficient global leader, and determining ways to build up those capabilities the best. 130 seniors line and HR executives have been interviewed because of this research. Folks from 50 different countries (in Asia, Europe, America) were interviewed in order to truly have a most comprehensive approach of the question. The interviewees were asked to spell it out the necessary competences to be to skillful global leaders regarding to them, plus they also had to go over the best ways to improve those competences. The majority of companies announced to insufficient competent global leaders, and less than 8% of the companies reported to truly have a global competence development program for employees. The second part of the research consisted to find what process or experience could help expanding those worldwide needed intercultural competences, to be able to respond the urging demand of skilled global innovator.

Here will be the four strategies set up by Gregersen, Morrison and Black colored (1998) to build up the intercultural competence:

Overseas projects: 80% of the expatriates reported that the very best experience that they had, regarding expanding intercultural competence was abroad assignments, as living and working in another country had completely change their mind-set.

Foreign travel, with true immersion in the united states way of life.

The creation of multicultural work team in which individuals with different cultural backdrop, and perspectives work meticulously together, on a common job and on a long-term prospective.

Training that involves classrooms and action learning jobs at school and university

About foreign outings:

Foreign trips can prepare global leader to build up the global leading skills if they're deeply subjected to the other culture (working with politics realities, environmental issues, religious beliefs, beliefs, etc. ).

If it is only a short stay, a proper preparation before the departure can help optimizing the knowledge (in term of openmindness, curiosity. )

The author stresses the importance of self-commitment as an integral factor to the success of the global experienced learning process, no matter what strategie is implemented.

The learning models

The international service-learning program (research by Dark brown, 2005)

International service-learning (ISL) combines academics education and community-based service that shows civic responsibility, motivates lifelong civic engagement, within an international framework.

The research has been led by Dark brown (2005) on the International Relationship for Service Learning and Authority (the earth leadership » has been added after) and has surprisingly uncovered that those university student participating have been expanding leadership capacities, and that's the reason why the words "leadership" has been added the to mention of the formation afterwards.

During this experience, students possessed to cope with new organisational management, fit in the city.

They were provided assistance by individuals living around them, and it help them becoming interculturally skilled

They have been growing the sense of initiative (many created new means of providing service to the local community).

Being engaged to build up a country through service-learning really advances required skills to be always a global innovator, as your sense attentiveness, self-engagement, effort and cultural recognition strongly increase.

Program to instil a global mind-set to the global leaders

Those programs do not necessarily involve in foreign countries experience, such as outings. It can be done in your homeland, so long as you are out of your comfort zone. It really is a good return on investment, all though it can cost a lot of money developing those programs.

Trips abroad are preferable for the sort of employees who are similar to holidaymakers », opposed to tourist that cling to comfort, nor truly meet up with the local culture. To instil a favourable mind-set in them, preparation must make them hypersensitive to the opportunity they will be given, and will have to seize.

One other method is multicultural teamwork: folks from different ethnical backgrounds focus on a common task. With nowadays systems, it can be done nearly, and require no travel abroad for just about any participant.

One example of global leadership learning program : Global Management Affiliates Program (GLAP) by Warner-Lambert

Warner-Lambert's global leading learning program is typical from all multinational global leading learning programs. GLAP is an international rotational program, which is designed to train business professionals with a worldwide perspective. It gives employees overseas assignments early in their career so they can benefit from it the soonest. The program is organised in three projects of 12 to thirty six months, and last altogether five years. The participant employee is sent in another country in a Warner-Lambert company across the world and have to face increasingly more challenging assignments. They are simply then assessed on their ability the achieve results. All along, seniors who watch and orient their progress monitor the participants.

A new Business : Global Learning Programs (GLP)

GLP is a consortium of firms headquartered in Asia, Europe and THE UNITED STATES dealing with MESA Research Group and the institution of Inspired Leadership (Earth). It is utilized by leaders, experts, and academics. It is a three-weeks program where you learn by experiencing different organizational management style to assimilate the cultural differences and valuate them, improving your adaptation skills and your sense of version. Every week, the members change country. Many of them agree to say that this is an extremely enriching experience, for the improvement of your professional skills just as much as your individual development.

5) The Cultural Quotient: a secured asset to build up global leading competences

The ethnical quotient (CQ), or social intelligence is thought as the capacitiy to understand the behaviours and worth of individuals from different ethnic backgrounds, and also to handle it, attempting to achieve a common goal. A high CQ helps keeping away from harsh ethnic shocks when encountering different cultures. It can be used in every step of experimental learning, as shown below:

(koK YEE NG et al. )

Democratizing the global leading competence: setting up a population that feels more globally

The idea is the fact that by growing a populace of culturally-aware people, the chance to see global capable leader immerging will rise. You must make the largest number of people, because if you do not, you may miss those with global leading probable.

Adel Safty is previous Mind of UN Mission, leader of the UN Leadership conferences, and founder of the UNESCO Couch of Control. He founded the institution of Administration and Management in Istanbul. Safty claims that management is the key to democracy, and one has no chance to immerge from a contemporary society if the other is absent. That is why he says that integrating control in education is immediate. The command training programs should be predicated on a multicultural approach to leadership in order to promote human being values. That is why existing leadership programs must be transformed to be able to assimilate the multicultural aspects.

The preparation must starts as soon as possible: at university, since childhood. The children aren't prejudiced like the individuals, and they're growing in a world where ethnic difference is a reality. So it is simpler for them to get a global mind-set. Studies also have demonstrated that children who grow in a multicultural context, that could be parents of different roots and civilizations, or having been living in various parts of the earth, would have an increased CQ, and then are prone to develop more easily the global leading competences. Interculturally skilled instructors are therefore necessary: developing and pushing those teachers is vital.


Training global leaders in the field requires the proposal of the trainee to experience real "other culture experience". It could be team dealing with folks from different cultural qualifications as much as overseas assignments, which show be a best way to improve your intercultural competence. Overseas vacations and classworks are also effective methods to develop your global leading skills. As studies showed, the need of interculturally capable leaders is increasing, in the globalization context, and learning programs are flourishing in companies, sensibilizing future or current market leaders to the intercultural account needed nowadays. The global leading competence should be widespread, to be able to increase the chances to see potential global market leaders emerging from the rest of society. Therefore the learning process should start the earliest, and has to absolutely include the multicultural aspect at every level. Training global innovator then requires the entire attention of the complete society.


The current and future leaders are to face a new challenge. New competences which were just an added bonus decades ago, are actually required: the intercultural competence.

It has become critical because of globalization: we have to include a global dimension inside our business, i. e with businesses and people from all over the world. Additionally it is important for market leaders to be global market leaders. That's the reason they need to learn intercultural competences, because they need to cross borders and meet people with different values, civilizations, norms and behaviours on a regular basis.

Intercultural competencies are essential for leaders. They will permit them to become effective cross-cultural communicators. Moreover there is also to change themselves to the other ethnicities and understand them utilizing the idea of glocalization.

The intercultural compentence can be identified by paying attention to some specific characteristics. Different research models can be found. J. Benett developed a famous one, which points out each level of a manager's mind-set towards an intercultural aspect: from ethnorelativism to ethnocentrism. A global leader should reach an ethnorelative view in order to become productive. But we can use other models to recognize intercultural competences like the Deardorff's model in pyramid. Experts in this model explain intercultural skills, which are essential to them. Therefore, to identify many of these, one device of evaluation has been developed: the Intercultural Development Inventory. It allows to spell it out business innovator but also politics leader such as Barack Obama.

Though, potentially proficient global market leaders can be noticed, although used, we have known three main aspects in the overall work of an interculturally experienced global leader. On the main one hand, this leader implements a network between different associates. Then he allows his team creates more value. Finally, he's a developer of ability. But what's most challenging for a global leader is not really to apply each one of these skills and tools in a regular job, but to understand and find out the issues of intercultural management. This is actually the most difficult yet the most crucial issue because when a manager is aware of the power of cultural context, the guy can operate in virtually any environments and take reliable decisions.

Eventually, what imports is to find concrete ways to build up global leading competences, as proficient global leaders are unfortunately lacking in todays companies. Training global leaders in the field requires the proposal of the trainee to experience real "other culture experience". The learning process could be team working with people from different cultural history up to overseas assignments, which discloses to be the best way to improve your intercultural competences. International trips and classworks are also useful methods to develop your global leading skills. As researches showed, the necessity of interculturally capable market leaders is increasing, in the globalization framework, and learning programs are flourishing in companies, sensibilizing future or current market leaders to the intercultural profile needed nowadays. The global leading competence has to be widespread, to be able to improve the chances to see potential global market leaders emerging from all of those other society. Therefore the learning process should start the initial, and must absolutely are the multicultural aspect at every level. Training global head then requires the entire attention of the complete society.

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